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per nightClaire - Verified booking
Issues when we arrived, no water, owners had not turned it on, and also no wi-fi!
Cleanliness was not a word to associate with this property, if you like musty; OAP vibe this is it! Spoke with owner who shared how to switch cold water on, although forgot about hot water (thank the Lord for the electric shower) as it was boil the kettle to wash up, and no black-out curtains in very small bedroom, which is a must with street light only 250 yards away. Owner brought wi-fi next day but that too was very poor, OK for checking e-mails but no Netflix or on demand with the shared use across site and this was not in high season. I think the owner needs to know that the hot water switch seems to work the shower and the hot water, this needs switching on at the boiler, but it was too later for our stay, and is there not a responsibility by the owner/letting agents to ensure that the hot water is checked (Legionnaires)? The electric heater in the main bedroom did not work and there was no facility to dry towels after a shower, the bathroom was filthy. Everything needed washing on return home! If it hadn't taken 8 hours to drive to this place, I would have demanded alternative accommodation, which is difficult with a fur baby in tow. Sykes should have paid us for staying at this barely 1* chalet, although the ants living in the kitchen seemed to like their accommodation. We will seriously review staying at a Sykes property again after this!! Belive me, this is a mild review!! NOT A HAPPY CUSTOMER!! But the owner had been busy that week!!!!
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John - Verified booking
First impressions was good.
However, cooker not working after switching on the socket. Mould on bathroom ceiling (this could be rectified by using Ronseal anti mould paint, we know this as we have used it ourselves) and mould on the shower curtain(got photo's if needed). The water was only hot at certain times of the day. Cutlery and glasses had to be washed before use. Fridge was leaking because of the drain hole was blocked, which we cleared. The shelves were dirty in the fridge. Welcome pack didn't have clear information in it for emergencies, i.e. hospital, vets etc... Shower heater was temperamental it was either roasting hot or stone cold, no happy medium. Seat outside broke when sat on it. Blind in living room very heavy for a disabled person to put up. No instructions on where to get card charged as there is no Belle Aire shop that we were aware off.
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Jon - Verified booking
Well kept modern chalet located in a great place hemsby near all resorts easy to ...
Well kept modern chalet located in a great place hemsby near all resorts easy to find location Parking not always great as limited and could be full up when arriving home Great to arrive and find small supply of tea coffee sugar few cleaning materials In chalet to tie you over Only minor hiccups where to tea pot or tea cosy little bit of confusssion from on line that bedding was supplied but no towels or flannels Great place to take ya doggie pal 100% dog friendly area even shops beach and buses Will differently booking upon again next Year 2024 Thanks Steve Wendy for having great chalet So easy to book up on line
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Karen - Verified booking
Stanleyâs lodge is in a lovely quiet site with access to a golf clubhouse for food and drink aswell as an indoor swimming pool which our grandchildren loved.
The living accommodation in the lodge was very nice and well equipped . We made use of both the slow cooker and the air fryer. The bedrooms are snug as is usual in a lodge I suppose. We also played the 9 hole par 3 golf course and the football golf . The owners were in the lodge next door and were quick to respond to any queries. It would be handy to have either a washing line or larger airer/dryer for hanging out swimwear as the tiny one provided was pretty inadequate . We had a lovely week. Thank you.
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P - Verified booking
Sorry to say it smelt musty when we arrived.
Chalet needs a deep clean and a few air fresheners. Beds were comfortable and kids loved the bunks. Welcome pack was very grateful. TV needed retuning before we could work out how to use it. No instruction for fire, sound bar so a bit hard to get them on. Electric tripped and it took a while to find the meter. Oven was abit hit and miss, worked the first time but couldn't get the oven to work again after that. All in all a very tired chalet in need of some tlc.
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