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per nightKalvert - Verified booking
Overall a pleasant stay.
The positives were a nice location, quiet and relaxing. The lodge was a great size and had all the basic items you could want for a mini break. The check in process was very easy and we liked the fact there was no reception and you just get the keys yourself. Parking was next to the lodge and space for two cars. On entering the lodge it was bright and spacious, modern and very inviting. Lovely welcome bottle of wine and chocolates was a lovely gesture! There was tea, coffee and milk also provided which was thoughtful. Plenty of space for the two of us, the hot tub was lovely and warm and a welcome thing after a long day of walking, not as private as we had hoped as a little exposed as the lodge is by the entrance to the site, some more fencing would solve that in full. Two bathrooms was a bonus, both with showers so made getting ready a bit quicker and easier not waiting for one person to shower first - the shower heads were not the best so donât expect a rain shower experience! But certainly the water was hot and did the job! Heated towel rails were a nice touch as was the shampoo/shower gel provided! Some points that were not so positive however were: One of the double door cupboards had loose screw/hinges by the oven, as soon as we opened it, it fell off. Managed to put it back together and we took photos when we checked in. It would have been nice to have been able to email the issues to the property team, but no email just a number to call but with limited mobile signal was difficult to connect, and this couldnât be reported via the Sykes App either. There is an internet service free in the lodge with WiFI but this was very slow at times which whilst not a dealbreaker did make for watching movies/Netflix in the evening annoying as the films kept constantly buffering (even on low quality setting) which was a little frustrating. The same applies to Amazon Prime and any on demand service. WiFI was very slow when trying to use internet and email as well. At one point it just stopped working despite rebooting the router. Mobile signal hit and miss, so just be aware itâs a poor signal area I think in general. The housekeepers could do with cleaning under the sofas, there was loads of dust and hair on the floor, the same on the rug - your socks were covered within seconds of walking on it which with a decent hoover shouldnât be the case! I fully appreciate this lodge is pet friendly and we took our 2 year old cockerspaniel with us but a little more attention to this cleaning could easily be achieved. There were a lot of marks on the white walls, scrapes and marks which again just need a tidy up, the same with cobwebs on the higher glass windows. Just this little attention to detail and it could be a 5* product! It didnât detract from our enjoyment but is just feedback. Kitchen storage space is limited for food as there is one big cupboard that is useless due to being built under a beam so it canât open - again not a major issue but meant that you couldnât use the biggest cupboard for food storage. Cutlery was an issue, 3 forks and 4 knives/spoons was annoying, perhaps another set could be supplied? The main bedroom mattress was very firm, I know this is personal preference but it did hamper a good nights sleep. There is the room also to provide a king size bed rather than a double. In this day and age most people have king size beds now, but again personal preference. Linen was comfy, fresh and clean. Towels a little on the small side so if you love a bath sheet then I suggest you take your own with you! Overall it was a nice break for 4 days, we would most likely go back again in the not to distant future.
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Rachel - Verified booking
The property looked beautiful and was very clean and warm.
There were plenty of towels., cutlery and crockery. The lodge was in need of some maintenance - small job which would have made a big difference such an the kitchen a leaking tap and the tap itself had a bit missing making it difficult to tighten. The kitchen lighting had bulbs out, including the extractor fan. As we went in autumn and these were the only lights over the kitchen area, it made cooking tricky as the lights available were dim. One cupboard can't be used as it has been fitted under a beam and opens upwards, so it looks great but is useless, which left very little storage space. The utility was really useful but I made the mistake of storing bulky bread items in there and the heat from the oven on the back of the wall meant everything went hard! Frustratingly when we arrived the toilet roll left in the bathroom was almost empty - about 10 sheets lefts, and the spare was only half full, so the first job was a trip to the shop to buy some! The site itself was small and quiet, although something really needs to be done about the area around the only bins, we had to plough through thick mud just to dispose of our black bin bag and unfortunately there was more than one occasion of someone completely slipping over! So I would advise anyone going this time of year to pack wellies and a couple of spare outfits if you intend on having any rubbish! The furniture looks lovely but it is all value products (likely ikea) which can be come uncomfortable after a while, but there were plenty of cushions throws etc. The cottage is dog friendly but there is no hoover, so by the end of our stay there was a lot of hair on the rug etc that we had no way of cleaning. The hot tub was lovely - if there was any maintenance during our stay they must have been very quiet and discreet as we didn't hear them once! We did really enjoy our stay, and given the price we paid we weren't bothered about the issues listed above, but just wanted to note them for future improvements!
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James - Verified booking
Lovely place to stay with a private decking/patio area with hot tub, comfortable chairs and lounger.
Perfect for good weather. Some concerns about fire safety .. there is an internal wood burner, a big fire pit on the wood decking (and what looked like another fire pit in the middle of a coffee table on the decking). The hot-tub is also wood-fire heated. With careful use these should be fine but it only takes a moment for a kid to become over-excited or a spark to land in the wrong place. I'd have liked to have seen a fire extinguisher in the kitchen at least. The lodge is really great inside - beautifully equipped. However, could we please have the instruction manuals for the dishwasher and air fryer? And could we have some oven gloves please? A visitor info pack would mean it'd not be necessary to explain the hot-tub use/buttons and could also include the Wifi password. The property is within close proximity of a rail track (Stamford to Oakham) - some may like to be made aware of that as trains (quite noisy) seem to be every 20 mins or so and run quite late into the night. The general description may need a bit of an update - the bath isn't P-shaped (so what?) and the 'communal freshwater dipping area' isn't actually a thing. Would recommend to those wanting a private and relaxing break as there's plenty to explore and do around Oakham and the Rutland Water area.
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Mark - Verified booking
The lodge and the photos online bear no resemblence to the exterior of the property.
The balcony seating area is badly in need of some cleaning. There was a pile of âdirtâ on the outside table and the chairs were not usable until they had been cleaned and scrubbed by us. The bedding, towels etc were clean and fresh. However the overall cleanliness left a lot to be desired. The amount of dust, crumbs and cobwebs were not what we expected for the price that we paid. When we arrived the 1st thing my wife done was Joe down the full kitchen as there were crumbs etc and even some of the dishes still had food stuck to them. The dust in the glass on the extractor fan, I have left a message âdust meâ on the top of it. This was supposed to be a break away for my wife, who is recovering from cancer and needs to ensure that everything is clean to avoid infections. The folding shower screen needs replaced as the seal at the bottom is torn away from the screen. This has resulted in âblackâ damp stains on the bath panel. There is a crack in the bottom of the toilet bowl in both toilets. The dust in the twin bedroom window, behind the curtain, beds and unit was really bad. The views from the lodge is fantastic and the cost of the lodge would easily be justified if the level of cleanliness was improved.
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Lisa - Verified booking
We had an incredibly disappointing stay in this property, relating to its poor maintenance and appalling standards of cleanliness.
The property is not the 5 star comfort described. By way of brief example, Kitchen cupboards are peeling, bath panel is water damaged, wooden floor terribly water stained. Of greater concern in these Covid times, the overall standards of cleanliness were simply unacceptable. By way of brief example, walls and doors were tea/coffee stained, windows smeared, crumbs on dining table, thick dust on windows sills, kitchen and hall cupboard shelves dirty. The property is well sited with beautiful views and with some much needed TLC and deep cleaning, it could be lovely. We spent the first 90 minutes of our holiday cleaning and eventually terminated out holiday early, desperate to be back to a beautiful, clean home. Its so disappointing to see similar concerns being raised as far back as April with what seems to be little or no action taken to respond to feedback. The description of this property and the accuracy of the listing, in my opinion, urgently needs review.
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