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per nightMichael - Verified booking
1). We found the property to be dirty and damaged on the outside and it hadnât been cleaned properly on the inside with cobwebs, dead insects, dirty, sticky kitchen stools and dirty carpets.
2). The kitchen area had a stained sink, dirt around the hob, sticky food on the side of the fridge and on the floor. The pizza tray is rusty and the oven tray is dirty. Cupboard handles are sticky, cupboard fronts are stained and we found rodent droppings under the sink. 3), The shower head is filthy and doesnât stay on the wall of the shower. The WC pan is stained as is the drain in the sink. 4). The pillows are stained. The owner replaced them at our request and the replacements were stained too. The TV in the bedroom doesnât work and the TV in the living room doesnât receive any BBC channels. 5). The property is described by Sykes as ârecently refurbishedâ. There is no evidence of this. 6). Sykes Customer Services have been particularly unhelpful in dealing with our complaints. We have provided them with photos of the property and they have taken no responsibility for the condition of the property even though we booked it having read the description on their website. They say that the property owner.is responsible for the property being clean, equipped as described and suitable for rental and not them. 7). We found the owner to be well meaning and he did try to deal with some issues. He was helpful in returning some items of clothing that weâd left in the cabin and for that, we are grateful. 8). However, we cannot recommend this property. We abandoned our visit after two nights, having booked the cabin for a week. Weâve booked many cottages with Sykes over quite a number of years. If they are happy to offer properties in this condition, then we will be very reluctant to book again with them. They have totally ignored the photographic evidence we have submitted to them and have simply relied on what the owner has told them. They rely on what is written in their âsmall printâ to attempt to evade any responsibility for the marketing of this property even though renters are totally reliant on them describing properties accurately. Renters are not provided with the contact details of the owners when booking a property so cannot contact an owner for up to date information about a property before making a booking. Youâre only provided with the location details when youâve paid the rental in full and with no facility for a refund if the property has been described inaccurately. Weâll be interested to see whether Sykes Cottages publish this review in full on their website. We have photographs that support each of the comments weâve made in this review.
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Emily - Verified booking
We recently stayed at Castle View Cabin and the cabin is situated in beautiful surroundings.
Unspoilt views of the National Park & the sea views across the field were breathtaking. It was a peaceful spot that was ideal for accessing Scarborough & Whitby alike & there were some great places nearby to visit. The Hayburn Wyke Waterfall was incredible & a wonderful spot to have something to eat at the nearby pub. We also highly recommend Bryherstones, a great place to eat with excellent home cooked food & warm hospitality. The Cabin itself we unfortunately found to be unclean so we ended up having to clean it ourselves to make it more comfortable. The doorways into the bedroom & bathroom were very narrow but there was warning of this on the website. We found the bedroom smelt of damp & the bedding didnât smell clean, the same with the towels. The bed itself was very comfortable but we couldnât really rest as the smell of damp was so strong. The shower was lovely and powerful however. The hallway floor was dirty & the doormat was unclean to the point we had to move it out of the way to avoid standing on it. The kitchen floor was dirty when we arrived; crumbs scattered about & we had to clean the cupboards before putting our food away as they too were dirty. We couldnât use the kettle or toaster as the kettle was filled with limescale & the toaster was full of crumbs. There was no bin bag in the bathroom bin & no spare bin bags for us to use which meant having to put bathroom rubbish into the kitchen bin to dispose of at the end of our stay. There were dead insects all through the cabin; on the window ledges & in webs across the ceilings. The outdoor area was wonderful, a great spot for star gazing. However the bench at the top of the steps isnât safe for use as it is broken. This could be a lovely retreat as the location is wonderful. However the cabin really does need a deep clean & improving to maximise its potential. The owner did leave a bottle of wine & milk in the fridge which we were grateful for but sadly wonât be returning. We really hope this property is improved on for people to enjoy the wonderful surroundings in the future.
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James - Verified booking
Absolutely fabulous stay.
The weather wasn't pleasant, but it made no difference. Clean, warm and cosy, with beautiful views, the perfect place to relax and forget about the daily grind. We loved everything, from the two gorgeous Highland Bulls in the adjacent field to the gorgeous cats and kittens that liked to peer through the door window for treats. Breakfast, sat overlooking the rolling fields to the sea beyond was a delight, the kitchen had everything you need, including a welcome bottle of wine, a lovely touch. James, the owner, is a lovely guy. He lives in the adjacent farmhouse and is at the end of a phone if you need anything. We dined twice at The Blacksmiths Arms, a 5-minute drive away, and the service, atmosphere and food were fantastic, highly recommended. Only one note of caution. If you fancy getting a Chinese takeaway, avoid Morrido like the plague. How it is rated so highly is beyond me. The place was filthy and having got back with a £27 banquet, the whole lot ended up straight in the bin. Greasy, gloopy, just horrible.
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Shezad - Verified booking
My Name is Shezad.
I stayed at Heron in Yorkshire Dale's in August 2024. This place was amazing the views from my pod are stunning if I could I would have spent all three days of my stay at the pod just watching the view, but I was with the kids so made them do activities and enjoy the nature. The Pod is a 10/10 for cleanliness and it has all the right things to keep you going for about 7 days. My over all experience was a 9 /10 this was because I would change two things, 1 I would have the hot tub abit more private as people driving on to the site and past the site could see me in the hot tub. 2 the water was abit yellow, this will pit some people off so I would advise for the owner to get this issues resolved, the water tasted fresh but the colour put my partner off. Diane was a great help she answered all our queries before we got to the site and also when we where on the site. I will definitely be using these Pods next time. Regards Shezad Mansoor
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Heather - Verified booking
Positive .. good heating, very comfortable queen bed Negative 1
. Cooker door does not close so unable to use. Impacted our holiday as my husband is disabled and unable to eat out. This is despite owner getting feedback about this on 13th September. This should have been rectified. 2. The shower over the bath leaks flooding the floor near the toilet making it a real hazard for the elderly or disabled. Again this impacted on our holiday as we were only able to use the ensuite is small for a disabled person. After the cleaners arrive a day early a plumber was called but said he could not rectify the situation. This happened late morning the day before we were due to leave! Had we been aware of these 2 problems we would not have booked this property and are left feeling disappointed. We wonder if Sykes monitor the state of their rental properties because although this property looks good on line it's a tired and is definitely needs refurbishment.
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