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per nightAndrea - Verified booking
The cottage was really lovely, and thank you to the owners for letting us stay and extending by a day.
However, there were a few issues that made our stay challenging - the rooms were extremely light and we had to buy additional blackout blinds; there were only 4 bath towels provided for an 8 day stay and no washing machine (we had to use our beach towels and ask family who live nearby to please wash our clothes and towels for us to last the stay); the carpet on the stairs has sharp tacks pointing out of it on every step and our children cut their feet on them 4 times!; under the sink was leaking and smells bad; the welcome pack was appreciated but lack of tea bags, no salt/pepper grinders, only providing one bin bag and 4 toilet rolls for an 8 day stay again just felt unnecessarily stingy and made the start of the holiday difficult rather than comfortable and homely. We usually stay in air bnbs and this stuff is basic provision along with towels/washing machine so it was quite off-putting unfortunately despite it being a really lovely place and perfect location and the bath, TV and living room suite are fabulous. Fortunately we have family who live in the area who were able to help us out to make our stay more comfortable, but without this it would have been upsetting and wastes a lot of time for people who have paid to come on holiday then find they have to go shopping for basic stuff they have at home and could have brought had they known (yes you pre warned us there 'might' not be many bin bags - but we weren't at all expecting ONE bag for an 8 day stay for a family of 4 who also recycle everything they can - as I say it gave an impression of being purposely awkward for those coming on holiday as it would have cost pennies to provide 3 bin bags and salt/pepper grinders and a spare 4 pack of loo roll we would not have used them all, but it would have felt more comfortable and welcoming than crisps). The worst part was just how impossible it is to get any information from or communicate with best of suffolk/sykes cottages. This we would describe as 'extremely poor' and wouldn't give one star. Your app doesn't work, your numbers are hidden, the emails are no reply, the online chat doesn't ever work, it takes over a week for anyone to answer a simple question by WhatsApp- a route which took me 3 days to discover was even an option of contacting you. We won't be using this company again or recommending it.
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Gillian - Verified booking
We stayed in this property last week The property was in a lovely area but the journey was quite a trek, especially in the wet weather, and we had to travel along several miles of bumpy unmade up roads full of potholes to reach The Cart House.
Anyone with a lower slung car would have found the roads virtually impossible to travel along The holiday property was very near to the ownersâ property which we were not aware of at the time of booking. The property wasnât well cared for and the standard of cleanliness was not what we expected. It clearly had not been cleaned thoroughly for some time There had been a flood in the downstairs loo and hallway which hadnât been repaired by any sense of the word and it was almost derelict in the hallway and very damp The kitchen wasnât great. A lot of the equipment was below standard and again cleanliness was an issue The 3 sofas in the sitting room were clearly very old and had no support The promised WIFI was dreadful, as was the TV connection. The TV pixelated all the time which made it virtually impossible to watch and it was certainly not a Smart TV as stated. We had little or no internet connection for the whole of the our stay which caused difficulties for us. As for the promised outdoor amenities, the tennis court grass hadnât been prepared for playing, the telescope was rusty and unusable and the hut, which we had hoped to sit in, was run down and had no suitable seating. The swimming hole was also unusable as the jetty to access the water was unstable and dangerous And from the description of the property we had expected to have a private garden to sit in which was not the case. There was just one bench outside near the back door and near to the track which vehicles used. There was nowhere to sit outside together as a family and enjoy a meal, as advertised.
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Trevor - Verified booking
The cottage was freezing when we arrived so we spent the first night in coats.
The welcome pack was nice and included ground coffee but no cafetiere or anything to make it with. I rang the number but they were no help. I did find a cocktail shaker with a dead fly in it though. The TV batteries were dead and no spares in the man drawer. There are CDs but no CD player, videos but no video player. There are candles dotted around but the instruction booklet said candles weren't allowed. The kitchen could have done with scissors and tongs. The downstairs shower room never got warm enough to use. Some of the curtains could have done with being a bit shorter so they would fit behind the radiators better. The cold water feed in the upstairs bathroom was worse than the hot water feed. There was a freezer but it was in an outside shed so probably wouldn't work in cold weather. The drive is constructed such that you scrape the bottom of the car on entering. I had to park in an unlit road. To get recycling instructions you had to type in a long URL to get to the county council information. I didn't bother. The cottage itself was fabulous. Uneven floors, small doors, cosy rooms; all quaint features you'd expect from a 17th century building. It is barely overlooked. The garden is huge. It's nice to see they've not sold it off. There's a lookout table and chairs at the highest point, but you have to avoid the dog pooh on the steps.
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Graham - Verified booking
The property is situated in the grounds of the hosts home, which are quite considerable with a pond, very large grassed area and other ex farm use buildings plus a rough grassed tennis court if you want a knock about.
The hosts are very warm and friendly and allow you full use of the garden and surrounding area. On entering the property, the main downstairs area which comprises a kitchen diner and lounge area, the first thing that hit us was an amazing air of calmness and serenity, the stress of the journey here ( 7 hours ) just melted away. The place was lovely and clean and fixtures and fittings are to quite a high standard although some pans and 2 of the settee's could do with an update ! The master bedroom had an emperor size bed which was incredibly comfortable, pillows were also very comfy. The property is in a very rural location so it is beautiful and quiet, no passing traffic, or anything really, as it is at the bottom of a farm track but this is the properties appeal, a total chill out and de-stress rental. My only real negative for this rental would be the poor security on the external doors and renters should understand that the properties appeal of a quiet isolated location also means you need to drive to go to pubs, shops etc. Overall though a highly recommended location for a rural break.
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Harry - Verified booking
A thoroughly enjoyable and welcoming place to stay and in a fantastic location.
The property was as described and offered many features and comforts; the little cosy lounge was exceptionally lovely to chill-out in after exploring the Suffolk countryside. The reception pack of wine and fresh bread etc was a lovely thought and most welcome. The only minor issue we had was with the ramp to the gravel driveway. As soon as the front wheels got on to the gravel, there was insufficient support and the car bottomed out scraping the ridge. Either the ramp is slightly too steep or the first foot or so of the gravel drive needs to be reinforced. However, this was easily overcome as there was sufficient room to park outside the lovely entrance gate to the property on the roadside. No doubt though, I would highly recommend this charming property to others for an ideal location to base your travels around mid & south Suffolk.
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