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per nightJonathan - Verified booking
We were in the area earlier than the 4pm check in and we called Danielle to see if we could arrive a little bit early, She checked with the cleaner and then called us back to say it was ready early for us, which was a nice start to our break.
When we arrived we were greeted by Danielle and her two lovely dogs and she told us about the hot tub, walks in the area and places to eat nearby, all extremely helpful. The cottage was spotless! You could see it had been deep cleaned ready for us, we found a lovely bottle of prosecco and some home made rocky road brownies waiting for us in the kitchen which was a nice touch by the owners. The cottage was warm, cosy and right next to the river Esk. The hot tub was huge and great to relax in on a night with a glass of bubbles ! We had a newly built viewing area down some steps over looking the river, this would be lovely on a warm morning/evening to sit and watch the wild life. Bed was very comfortable and plenty of wardrobe space, could have done with more hangers in the wardrobe and one of the roller blinds was broken, no pully to open/shut the blind. Bathroom was light and airy and has a very good shower, plenty of towels (even though we took our own too), the shower glass door is very loose and can open so water can go on the floor, this needs attention. Kitchen was a great size and had plenty of cupboards but few glasses, only 1 wine glass and no prosecco glasses. It has two plastic glasses for out side but not great to drink out of while chilling in the living room, and needs a blind at the front door window. Outside area was relaxing and plenty of wood and matches for the chimenea, it does have a small two seater wicker sofa but the cushions had been left out so they were wet and mouldy, not sure why these weren't brought into the cottage ? so we couldn't use that seating area. We are been a little picky with these issues but they are so small and could be easily remedied to make the cottage even better than it is, we will definitely be going back, such a relaxing spot away from everything, just what's needed if you want a chilled out break!
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Owen - Verified booking
We were very disappointed with the cottage.
It was far from the high standard we usually receive when we book with Sykes. 1. The bathroom was in a poor decorative condition. The radiator was rusty and did not always heat up. The bathroom itself seemed dated and not in good condition. Surfaces had not been cleaned and the shower cubicle had discoloured grout. The toiletry holder in the shower was also rusty. 2. There was obviously a problem with the heating system. When it came on it was very noisy and the radiators did not always heat up. On the last morning we woke up we had no heating or hot water. This was remedied by early afternoon. 3. We used the washing machine, but our clothes came out with black bits on them. On closer inspection we could see that water had collected in the seals and the machine had not been maintained. 4. The outside area had not been prepared for visitors. The outside dryer had algae on it, as did the table for sitting out. The area where the table was situated had not been cleared of moss and weeds. We had a period of good weather before and during our visit so would have liked to have made more use of this. The cottage was spacious for two people but lacked the care and attention to make a comfortable holiday property.
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Carl - Verified booking
Our stay at Carwinley Mill House Cottage was absolutely wonderful, and we were greeted with a very warm welcome by the owners, then shown around as soon as we arrived.
The cottage had recently been refurbished and we were completely taken aback by how lovely it looked, by the work that had been done to it, and it's history. It was clean, roomy, and absolutely gorgeous! There was plenty of space for two, and outside, the cottage's position created a perfect sun trap at the top sitting area, which was great for relaxing, plus jacuzzi sessions were made even more enjoyable by the nature that was hiding in and around the trees, and the sound of the river. The second sitting area was a few steps below and opened up onto a lovely decked balcony, overhanging the river. It really couldn't get more tranquil. Longtown is perfect for travelling to Scotland, the Lakes, the border, or exploring further south, and my husband and I stayed at Carwinley Mill House Cottage for a week, which for us, wasn't enough, but we had to come home (although we honestly didn't want to leave!) We thoroughly enjoyed our stay, and we will be booking to stay again. Danielle, Jed, Trevor and Danielle's mum were all so warm and friendly, it really topped off our stay. A huge thank you to you all! We'll be back.
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Bryan - Verified booking
Lovely peaceful surroundings, hot tub was good when it worked properly.
WiFi was very poor and worked intermittently. Some maintenance required in the grounds as the trees and bushes are taken over with the banister not available for the full duration of the steep steps down to the decked area at waterside due to brambles and nettles over growing. I would recommend to the owner the installation of some netting at the doors with a magnetic closure in middle, this would allow the freedom of having the French doors open without the worry of allowing too many flies inside, as it is nice to allow the fresh air in. The couch in the livingroom lacks a little support so when you wish to relax inside in the evening it can be difficult without constantly moving cushions around to assist. Although there is room for improvement, this is a lovely place that is only a short drive from the motorway but far away enough away for peace and quiet.
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Stephen - Verified booking
From start to finish we were kept informed of developments during the COVID restrictions and we were offered new dates as soon as they were available.
The holiday itself? The best, most relaxing week ever and the prosecco and brownies left for us on arrival was a lovely surprise. The hosts, Danielle and Trevor are amazing. We had planned to get married whilst there and our wonderful hosts went above and beyond the call of duty to make our wedding day extra special. Thank you so much, we will never forget your kindness. The cottage itself is beautiful, and felt amazingly clean and comfortable. Everything you could need for a romantic break for two. Sitting in the hot tub listening to the birds singing in the mornings, the chimnea and viewing platform above the beck made this holiday perfect. We have already booked to go back next year!
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