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per nightJoseph - Verified booking
The property generally was quite good but with a few problems.
1. The wooden slats under the mattress were damaged causing the mattress to fall though them the first time I used it. I managed to patch them up temporarily. 2. The bedding was awful. All polyester- causing my wife and I to sweat profusely, made worse by the warm weather. We ended up buying a new cotton duvet cover, sheet and pillowcases. 3. The shower was excellent (one of the best I have ever used) but the shallowness of the shower tray meant I had to keep checking to see if it was overflowing. 4. Wi-Fi. Couldn't get it to work on any of our devices. Maybe it was my ineptitude. Maybe it was the complicated password which had been written with amendments added to it. Very frustrating. I gave up with it. 5. The Ninja had not been washed/cleaned prior to our arrival. There was a significant amount of oil and food residue left in it. I cleaned the inside containers myself but they were pretty grubby and needed soaking, suggesting to me they had not been cleaned properly for some time. 6. The house itself was good apart from the above niggles. The location was fantastic with easy walking access to the beach, Whitstable and Tankerton. The bus stopping outside was a real bonus allowing us to travel to Canterbury and Herne Bay. 7. Sykes. I didn't like doing business with the rental company. I thought the tone of their emails to be abrupt bordering on threatening. I was surprised by the booking fee. They charged me for a pet which I did not request. I won't book through them again.
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Mrs Sarah Green - Verified booking
This is a fantastic and interesting property with plenty of room for the six people who stayed there for a week. It is a 0.75 mile walk to the pub and good village shop, otherwise you will need a car to explore. We were disappointed not to find a welcome pack of any sort at the house. In other properties we have stayed in there has been milk in the fridge, tea and coffee available, and maybe cake and biscuits or some other local produce, and on one occasion, sparkling wine, custom coffee mugs and fridge magnets! Here, there was nothing except 4 old looking coffee sachets in a scruffy jar, and 3 dishwasher tablets. There was barely enough washing up liquid to last the week, and none of the waste and recycling bins had been emptied the previous week. There was no paper and card recycling bin available. The collection day changed while we were there, so this needs to be updated in the home manual. This is not a cheap property to rent, and if we had had a long drive to get there, would have been very disappointed to have to go back out just to get something as basic as milk. The above criticism is not to put the property down, it is a stunning place and has been well thought out for holiday letting, and is highly recommended by us, but we feel that it has some customer satisfaction issues to resolve.
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Dave - Verified booking
We had a lovely week at Paddock View.
The nice weather was a welcome bonus! Lesley and Steve were very friendly, and helpful hosts. The welcome basket was a lovely touch. The bedroom on the upper floor was very spacious and comfortable, with an en-suite. Good quality bed linen and towels. The downstairs area is open-plan, and spacious enough. However, we found the settee uncomfortable for anything more than 10 minutes The rental property is situated at the rear of the owner's home, accessed through the gardens. The photos in the listing include several images of the owner's property as well as the rental accommodation. Parking was a bit of an issue; there wasn't a dedicated space per se, and we had to shuffle spaces with the hosts' vehicles to gain access or exit. The use of the sun room / conservatory, like the gardens, were subject to the hosts not using them. Luckily, this was never an issue for us. The washing machine and laundry facilities are in the owner's house subject to a small charge for use, and consequently, to their being home!
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Aminur - Verified booking
The owners were very helpful and available when we called or texted them.
The cottage was clean. The location of the cottage is within a shared area with neighbouring cottages and hot tub and a swimming pool. The cottage was very nice for a short stay however few improvements needed. - Provide guides/instructions for the property (we didnât notice there was a freezer at the back of the kitchen counters until the end of our trip) - The heating was not working. It was very cold the first night as we only had one electric heater. After asking the owners we noticed there was a spare fan heater. - The cottage could do with a coffee table by the sofas for when you want to watch TV and eat. - Pathways to the cottage could do with some lights as it gets very dark in the evening and it is a long walk from the entrance of the property. Having to use mobile flash light can be difficult when you have bags to carry. - We were expecting there to be basics like salt/pepper/sugar/milk but none was provided given the price we paid for the stay. However basic kitchenware provided.
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Adam - Verified booking
The place was nice and cosy.
I think privacy was my issue. There was a lack of it. I stayed 4 nights with my partner and we arrived late the first night, the next morning l felt the owner was trying to make himself visible to say hello which wasnât necessary. And they also took note that we arrived late the night before..not sure why it mattered to him. They also have their childrenâs/grandchildren roaming the garden and they have a bench right next to the snug where they sit which again is a lack of privacy because they would sometimes sit there when they know weâre staying there. The driveway is stone but where you are designated to park there is an awful lot of stones and sometimes your cars tyres would sink and it may be slow getting out of the stones. And itâs the only place on the driveway with too many stones. A lot of insects too you will wake up with a few spiders on the walls and ceilings. If the privacy was greater I would recommend it.
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