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per nightLauren - Verified booking
We were really disappointed as this 'award winning' cottage had such wonderful reviews and I had chosen it carefully on that basis.
The reality was that the place was sadly lacking in the cosiness needed for mid January. It was really cold and smelled of damp which was being masked with air fresheners. I am chemically sensitive to these perfumes so that wasn't great for me. I suspect that was because we were the first rental of the year. It is likely to be better when it has been used a few more times, but we have never had this issue before in a cottage and we take a winter holiday in the UK most years. It needs to be made clearer in the details that using the log burner is an essential part of the heating, not an optional extra, for any winter stays. My husband has a lung condition which is worsened by smoke inhalation. He lit the burner for the first night because it was so very cold, and it is a good one, efficient at warming the living room, but his breathing was seriously affected and therefore we had to rely on the electric heaters and heavy jumpers for the rest of the time. There were a lot of minor issues that really need the owner's attention, such as greasy crockery and cutlery that had been put away in the cupboards and drawers - I had to wash everything we wanted to use before we could use it. We reported the more major issues like a broken set of drawers and the shower being faulty during our stay. To be fair the owner was responsive regarding the shower and got her plumber out twice to fix it. Be aware the owner's dogs are allowed 'free range'. The owner has a very sweet and friendly dog but she is also currently looking after a friend's dog which she did warn us was noisier. That one wasn't particularly friendly, it just ran up and barked at us if it saw us. We are dog people, but if you were nervous it would be an issue. The second night loud continuous barking started at 8pm right outside the living room window. I did my best to ignore it for 2 solid hours but when it got to 10pm I couldn't stand it any more and texted the owner. She responded. It turned out they had gone out and their friend had also left their dog at the farm - 3 unsupervised dogs. It was another hour before the owners returned home and the barking finally stopped. I was furious by that point, we were both cold, the place felt unwelcoming, we couldn't relax and I was ready to pack our bags and leave in the morning. As gale warnings were broadcast for the next day my husband talked me into staying. The owner came round and spoke to him. She did apologise for the noise, blaming the visiting dog for it. She did leave us some candles in case of power cuts. If it hadn't been such a dangerous day for travel we would have left at that point and asked for a refund. As it was we tried to make the most of our week off and to go out as much as possible once the weather calmed down a bit. Sadly we have never had such a poor experience of a cottage holiday. I hope the owner will attend to the issues and that other guests will have a much better experience and be able to leave the glowing reports that led us to book in the first place.
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Steffani - Verified booking
We all thoroughly enjoyed our stay at Southcott Farm Cottage!
We were very welcomed by Amber and Nellie when we first arrived. Amber showed us around and left us to it. All the little touches made our stay special; home made scones, doggy treats, blankets for the sofas(our dogs like to snuggle by us while watching TV and Amber and Kevin understood that!) Amber and Kevin were always happy to help; we needed a spare crate, a stair gate and a mop and bucket to clean the mucky paw prints(just a text to Amber and it was brought over to us). We all enjoyed the walks on the land, especially the pond. Nathan and Katie took the rowing boat out and the dogs loved to swim around trying to catch them! The enclosed field was a win too, it was so lovely to get up in the morning, take a couple of steps and let the dogs run around first thing. This cottage has literally everything you could ask for..and more! We will be booking and visiting again in the very near future. Thanks again to Amber, Kevin and Nellie! - Steff, Carl, Nathan, Katie and the puppies; Xena, Luna and Athena(hopefully we will be joined by Cooper next time too)
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Steven - Verified booking
Family of four - two adults and two young children.
We had a wonderful break at Southport Farm Cottage, which, whilst rural, is perfectly located for good access to all that Devon and Dorset has to offer. Our host Amber, was very welcoming, with excellent communication throughout the stay and was on hand to support were needed. A minor issue following a power trip was quickly addressed with minimal fuss. Amber goes the extra mile to make sure you are comfortable, providing an ample welcome pack including breakfast items and freshly baked scones, jam and cream; and access to ample firewood for the log burner. Doggy treats, dog towels and extra towels for the hot tub were also provided, making our stay even more comfortable. A personal highlight was the lack of light pollution allowing for late night hot tub soaks under fantastic starry skies. Thanks Amber (and Nellie the dog) for making us most welcome. We would, without hesitation, visit again and recommend to friends and family. Thanks S & L.
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Lisa - Verified booking
Pit Close was comfortable, clean and so pleasant to stay in.
The house was decorated for Xmas which was a lovely touch and we were left milk, mince pies and plenty of hot chocolates sachets, sugar, coffee and teabags which was a lovely touch. The property is spacious, warm with the underfloor heating and if you are looking for somewhere that is quiet and relaxing this is your place. The roads to get to the property are extremely narrow country lanes which were not a problem for us as we never came across any cars luckily, If you are staying here just make sure you are stocked up with food etc as the nearest supermarket is in Axminster which takes extra time due to the narrow country lanes. There is a shop in the nearby village, we never went there but Iâm sure it will be good for supplies of bread, milk etc. I could not fault this property and cannot wait to book it again in the summer months to take advantage of the bifold doors and patio area and amazing views.
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Sharon - Verified booking
Very steep stairs to first floor and steep stairs to main bedroom not mentioned in property details although uneven floors are which is good.
The property should not be described as having 2 bathrooms as there is only one bathroom and a very small en-suite shower room. Very disappointing to find that the pub mentioned in the details is closed which was very inconvenient as weâd planned to eat there and having to do food shops took time out of our holiday. Having said all that the cottage was well equipped with quality white goods and oven and the bedding was spotless. The milk and bread which was provided for our arrival was most welcome and a lovely surprise to find. We didnât use the garden but it was exceptionally pretty and had lots of birds which was pleasing. I would like to suggest that a hairdryer would be a very useful item to offer. All in all a great little cottage in an extremely quiet area close to A303 and A30 and considering the cottage is terraced there was no noise nuisance from any of the other cottages.
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