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per nightCraig - Verified booking
House smelt of damp.
Sofa and armchair were both damp. Too damp to sit on for any length of time (5 mins max before own clothes becoming damp as well). This meant there was no where to sit or relax in the day/evenings, outside of the small kitchen table or bed in the room upstairs. No access to WiFi, even though listed on listing. No WIFI network registered on either our phones or laptops. We tried a few times in different locations within the property both in the evening and following morning. There was no mobile reception either, so we were unable to rely on mobile data. Had we known this upfront, we wouldnât have booked the property, as we needed to be able to work remotely during our stay. The owner advertises the property includes WiFi, which is totally misleading, given there was no signal at all. We did speak to Gavin (the owner) as soon as we arrived, on Saturday evening, and mentioned both the WiFi and the damp sofa, and his response was âno one has been in the property in the past five days, so it canât be dampâ. Thereâs an adjoining door (which is not lockable, and only has a small latch on it) between the master bedroom to the ownerâs property, which is next door. Again, neither of which are mentioned on the property listing, which are important things to mention upfront. Dirty - dust and spiders found in every corner of the property All of the above contravenes the Consumer Rights Act. We tried to speak to the owners (in person) before leaving on the Sunday morning, but they were not in, despite saying they would be. We have text conversations evidencing this. The owner lives next door, so had no excuse not to come round to discuss or attempt to resolve the issues. Gavin said he would contact Sykes Cottages to come to some sort of resolution. We followed up with him (and have texts specifically saying heâd spoken to Sykes). And yet Sykes have no record of Gavin making contact with them, at any point. A very disappointing experience in terms of the property and the general lack of care and consideration of the owner. We had booked to stay for a week, but due to the poor standard and property not being as described, we only stayed for one night, and found alternative accommodation for the remainder of our stay in Devon.
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Katharine - Verified booking
The property was clean, well equipped and comfortable.
The hot tub was a lovely extra and the reason we booked the property. There were fresh flowers in lots of the rooms downstairs and a sachet of cappuccino and a biscuit x4. Bedding and towels were fresh and clean. The owner popped in to say hello the morning after our arrival and lives just across the field at the back. Silver Crooks could be so much better. The upstairs shower was little more than a dribble and the downstairs only a little better. The bed in the master bedroom despite being comfortable, was really creaky. We had quite disturbed sleep and left a day early. When it rained the water leaked through the conservatory roof and we were often mopping and trying to catch it in the mop bucket. The kickboard under the dishwasher came off on our toes every time the dishwasher door was opened. Cars move very fast on the road outside so we had to use the car to get into the village as there was no footpath and the route across the fields was too muddy to use. The property itself is full of old vintage charm. It would have been nice if the welcome features included a small basket of local produce, some milk or tea. A first basket of logs or a fire being set up in the grate in case it was needed would have been a nice touch. The cupboards were totally bare, not even a pinch of salt and pepper could be found so you will need to bring EVERYTHING with you.
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Richard - Verified booking
We had a marvellous week at Higher Fords Barn.
The accommodations is excellent throughout, fantastic large living and kitchen area, lovely bedrooms with well appointed en-suite to each and nicely spaced apart. Great facilities and general equipment which provided all we needed for our stay. We particularly loved the garden which provided much fun and enjoyment for the family. A real natural sun trap with amazing countryside views. Child and dog friendly under supervision. Location is excellent from which to explore the wonderful area and Sandymouth beach was an absolute standout. The very narrow lanes leading to and from the barn can be a little challenging and very pot holed but obviously outside the owners control. We had one small issue with the outside key safe but this was quickly resolved with the owners and communication and response from Lauren and Bob was excellent and appreciated. We will definitely visit again and fully recommend this super super holiday destination.
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Joanne - Verified booking
This was a lovely house, well equipped and comfortable.
A wonderful quiet location, although shame about the building site next door (although it was a quiet one). The house was cold when we arrived and the thermostats didn't seem to work properly but we managed to get it warm. There was a general lack of instructions and pointers to where to find things (eg the corkscrew, the toys and games), but once we found them they were greatly appreciated. The main issue was the damp. The porch leaked and made all our coats hanging on the pegs wet. There was also a leak in the snug by the window. It had been very wet outside, but a place to hang coats after a wet walk is essential. The play area is great for kids but one of the swings was rotten and felt unsafe. The stairgate, bed guard, buggy and high chair are great for families. The owners were helpful and thoughtful in checking that we were having a good time.
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Charles - Verified booking
BRILLIANT WEEK BRILLIANT HOSTS BRILLIANT WEATHER First and foremost the property lived up to the expectations made in the advertisement and to be completely honest it was over and above what was expected.
Huge bathroom as was the bedroom and bed. Kitchen and bathroom was spotless and extremely well kept which I hope other users will appreciate and treat as if it was their own. Large flat screen TV in the living room but for me having bad knees I found the settee a little low. Other than that everything was 100%. As for the owners Karen ans Gavin, what should I say about them!!! Couldn't wish for a more down to earth couple they were brilliant and that is said with complete sincerity Never once intruded on us during our stay,but we had a great time when having a chat together,we actually.felt as if we had known them for ages, we will most definately stay here again. No need to be concerned about hot water as it is forceful and plentiful.and only a short distance from Bude Westward Ho and many other resorts within 30 or so miles.
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