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per nightTim - Verified booking
We have just returned from a week at Hall End Barn, Earl Sterndale which has been extremely disappointing due to a combination of false description and poor presentation.
Firstly the major problem was the main bedroom which you describe as 'king-sized'. This frankly is a gross misrepresentation and had we realised the bed is only a standard double (4ft6" x 6ft3") we would never have booked this cottage. Apart from the size of mattress, it was extremely uncomfortable plus due to the bed frame having been broken and held together with black adhesive tape, any movement resulted in loud creaking. We have attached photos showing the measurements and taped 'repair". Having endured one sleepless night we had to resort to using the remaining single beds in the cottage. The second major problem was what can only be described as the stench from the downstairs toilet. This had been mentioned by others in the visitor's book and was obviously well known due to the attempt to mask the smell by air fresheners. On arrival and first opening the door the smell was nauseous to the extent of not using the facility and whilst regular flushing and leaving the extractor fan on 24 hours a day prevented the smell permeating the rest of the cottage it felt most unhealthy. It appeared that either there is no soil venting or it is blocked making the use of the toilet and washing machine most undesirable. Whilst we have detailed these two problems, further factors also detracted from our stay: 1. On arrival at 3 pm, the cottage was bitterly cold due to the heating being timed to be off until later in the day. It did however warm up quickly once the heating was put on. 2. Light bulbs in the lounge, hall, landing and third bedroom (see photos) were not working, and whilst spares were supplied, we only replaced what was absolutely necessary as it is not our idea of a holiday to carry out basic maintenance that should surely have been checked before our arrival. 3. On our second morning we were disturbed by the arrival of three vans containing decorators and bathroom fitters for the cottage next door. The photos attached show a totally different picture of the parking/outside table area to that in your details. The noise of sawing, drilling and hammering continued throughout the week and was not what one expects when choosing a quiet secluded spot for a holiday in the middle of winter. 4. General cleanliness .... not something we would mention had everything else been good as we know that wooden beams do attract cobwebs, and splashes on walls can be missed as can dust and hair under sideboards. As previously mentioned in the visitors book, cleaning is obviously not a priority. We feel that what should have been a quiet, relaxing week in a beautiful cottage in an astounding part of the country was completely ruined by firstly inaccurate marketing (by the way, the nearest shop is over 2 miles away not under one, and the local pub doesn't allow dogs) and secondly poor presentation and maintenance. We regularly rent holiday cottages in different parts of the country (4 times a year on average) and believe we know what is reasonable to expect. This cottage and its owners are being let down if what we have experienced continues.
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Stjohn - Verified booking
This is a very good property, and the space is great.
It was well-positioned in the centre of Buxton, easy to park two cars, and extremely comfortable except for one bedroom (hence losing one mark). The house is very well equipped. It was easy to park, and Morrisons is only a walk away. You could have a good holiday here without a car, as everything is so close. Of the three double bedrooms, one has the boiler in, with a sign to not switch it off. However, having the boiler on meant the room roasted, and was extremely difficult to sleep in. Also, the boiler timer ticked incessantly all night, and anyone switching a tap on made a very loud noise in the pipes in that room. You could also hear any noise in the room below from there. My son and his wife who were in the room did switch the boiler off so they could sleep, which meant we had no hot water to shower in the morning until he woke up and we could switch it on again. Inside the house was very clean. However, outside, the gate to the neighbour's back yard was broken and off its hinges (and we had a dog with us), and the passage between the two houses was scruffy, particularly compared to others in the row, with broken slates, etc. on the ground (hence one mark off for cleanliness). Overall, we were very pleased with our stay, which we felt was better than our expectations.
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Mohinder - Verified booking
We stayed for 7 nights in May 2021.
The place was very clean and airy. A large entrance hall, great for stripping off the walking gear, especially on wet days. The hall could do with a coat stand or additional coat hooks. The living room was very cosy but could do with an extra seat as the sofas only really accommodate 5 adults and the cottage is advertised for 6. The kitchen was well equipped and deceptively large, it would however benefit from a dishwasher as washing up over the low Belfast sink is not so great on the back! The bedrooms were again lovely and clean. The main bedroom would benefit from a king size bed. The adult bunk beds were in a very small room leaving little space to dress. Overall we were very pleased with our stay and would stay again.
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Robin - Verified booking
Really enjoyed our weeks stay at Shortner Croft during Christmas.
The croft felt warm, cosy and quiet, with lovely views from the front. we could hear the sparrows chirping away in the garden. We were in awe of the amount of equipment available in the kitchen -wow you have done yourselves proud . There was plenty of games, books and local information available too. This was our first time ever away for Christmas ,so we were slightly apprehensive regarding cooking a Christmas dinner in a different kitchen, dinner turned out lovely . We enjoyed our 2 trips to Hartington Farm cafe , lovely homecooked food , The drive to Bakewell was very scenic we were blessed with blue skies on a crisp winter day. We would thoroughly recommend Shortner Croft. Thank you to Karen and Glynn. Jackie & Rob.
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Chris - Verified booking
Buxton was a great spot for our break and the house was very well situated, an easy walk into the town centre and to the large supermarket.
The welcome pack was superb and the provision of logs for the wood burner was greatly appreciated and saw us through the first 2-3 days. Lots of books, games and jigsaw puzzles was a nice touch too. The kitchen was a good size, with all key appliances and the first floor bathroom was very good. Living room chairs very comfortable and the dining table was a good size, plenty big enough for 6 people. The beds were all very comfortable, everyone slept well. We did have a small issue with the dishwasher, and the owners responded really quickly to get it sorted. The on-street parking was easier than we had feared, even when we had three cars there. Overall, a very enjoyable stay.
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