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per nightPaul - Verified booking
With regard to our recent stay at Chapel Cottage, we have some issues which we feel ought to be raised through yourselves.
On arrival, as required, a phone call was made to the mobile number provided for the code to access the key. This was very brief, whereby we were asked if we had arrived & the code number was provided, nothing more. We later realised the owners of the property resided directly opposite the cottage. The first thing on entry was to make a cup of tea but we found the mugs tea stained & the kettle in need of a descale. Although on some of the sites managed by yourselves advertising cottages, this property was advertised with the kitchen having a fridge/freezer. In fact it was a fridge with an ice box. We had travelled with a cool bag & ice packs to provide us with frozen food for the freezer, a chicken, salmon, lamb fillets & some homemade fruit pies. These could not be accommodated in the heavily iced up & small ice box. Inevitably some had to be discarded. Our plan had been to eat out for some lunches & for some evening meals to be taken in the cottage. This was thwarted somewhat & was compounded on seeing the condition of the interior of the oven, dirty. The baking tray & roasting dish provided were in also need of a good clean or replacement. We had to resort to purchasing ready meals for use in the microwave. Not something we normally do. The fridge must not have been inspected from occupation by previous guests. A shelf was stuck in place with solidified green gunge holding it in position. We were unable to remove it to clean it which should not have been the case during our occupancy. When settled, we looked to access the WIFI via the password provided. Several attempts proved fruitless. I used the mobile number provided & spoke to Margaret explaining our difficulties. She informed us there had been a problem with the password for the WIFI the previous week but that there was a QR code in the information provided & to try that. This did give successful access to WIFI for the mobiles but we could not access it on the tablet, where we had stored details of daily excursions & other local information for our holiday. The following morning we found the WIFI had dropped on both of our mobiles & extensive re use of the QR code or the password failed to connect us. I again contacted Margaret. She explained that after our first call about this problem she had turned the WIFI off & on again. This seemed to be why we could not reconnect. She visited the cottage a short time later that morning informing us that she had again turned the system off & then on, asking if we had access. Another attempt proved successful on both mobiles but the tablet would still not connect to the system trying to use the QR code. From then on the connection on the mobiles remained active. Although this may appear to be a minor inconvenience, we had made extensive searches & plans for our holiday in the Cotswolds prior to travelling & this was stored on the tablet which we couldn't access. Having taken holidays in several self accommodation properties over the years we realise that trying to assess requirements for the property especially a kitchen can be difficult. However, we feel there are basics that should be in place & Chapel Cottage fell short in this area. Although there was a wooden bread board there was no other chopping board for preparing food. A bread board isn't suitable for chopping 'flavoured' foods on. Also the following kitchen items would be useful:- a tray, measuring jug, a sharp paring style knife (the one in situ was rather blunt), a clean wooden spoon (the one in situ was badly stained yellow from previous use), weighing scales, a rolling pin. There could be other basic items that may be useful. We point this out on the basis of the property description in advertising it, saying that the 'open plan kitchen/diner which remains in a farmhouse-style layout with all the necessary appliances needed for rustling up some delicious meals to enjoy at the dining table'. The lack of basic 'tools' does not assist in realising what has been portrayed in the advertising description. There were some kitchen tools in a container on the window sill but as with the oven, they were in need of a clean before use as were the place mats & coasters. We understand there is a reliance on previous occupants to ensure the property is left clean & tidy on departure but this cannot be counted on. The preparation of the property for a forthcoming visit should include a check ensuring kitchen accessories, tools & appliances are in good order & clean. The 4 slice toaster in situ only had 2 compartments working. There were many assorted types of drinking glasses in the cupboard, although only one specific wine glass. a corkscrew was provided so the expectancy was visitors would be consuming wine during their stay but only one of us could use the appropriate glass. With the description of the bathroom including 'an elegant bath' the portrait was one of bathroom luxury. It was more than adequate for our needs but the bath was nothing more than a plastic roll top with visible claw feet which was somewhat discoloured at the tap end. The wooden staircase was of good construction & looked good for the cottage atmosphere but here there was also cause for concern for people such as us who are not in their prime of youth. It included 2 twists whether you were ascending or descending. The downstairs light only illuminated the bottom half of the staircase so you walked towards darkness on ascending. During bedtime hours it was also a task should you have to visit the bathroom, when you had to proceed with caution. There was a note in the guests book indicating a couple had taken a tumble on the staircase. For safety on our part we felt we had to leave lights on through the night. Thankfully no incidents occurred. This property is listed for advertising on at least 7 web sites some of which are be administered by yourselves. Anomalies appear in descriptions of the property, the main one being that the bedroom is downstairs. The fact that a fridge/freezer is said to be in the cottage when it is not, does cause a problem. Also the bedroom is described as having a walk in wardrobe. It is a cupboard converted to accommodate hanging clothes with a shelf that wobbles. We found that walking into it was impossible as you cracked your head on the sloping roof. This applied to myself & my wife who is only 5'2'' tall. We feel these & other points raised require attention. Finally, we did find comments within the guests book of 'a warm welcome' on arrival. We felt we did not experience this as explained in the initial phone contact to obtain the key code for access to the cottage. Had it not been for encountering problems with Wi-Fi connection prompting a visit from Margaret, we feel there would have been no contact other than that initial phone call. There were positives from our stay in that the cottage is ideally situated within a pleasant village location & has a good supermarket & news agency within a short driveable distance. The bed & lounge seating was comfortable with good off road parking for a vehicle. Photographs are available to support our points.
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Aga - Verified booking
Not Clean, not best customers service and not dog friendly.
It was a last minute booking, so we didnât investigate thoroughly. Reading some reviews afterwards, I donât think we would be willing to spend over £200 a night in a place that needs a proper deep clean! I mean proper deep clean! At first glance it looks ok, but look at your toilet seat before you sit down or on your glass before you pour some water (or wine) in it. Even the general information folder left on the coffee table is so dirty, disgusting and has mouldy pages inside. On the top of that the place is damp and therefore the smell downstairs in not pleasant. Squeaky toilet door that will defo wake you up at night. It is such a shame because the cottage is lovely, just needs some TLC. The owners, well, we only met the husband, who came the first night to say hi. They live literally next door. The wife was in touch only via text message and I can assure you there wasnât even a âhelloâ in her message, not âlooking forward to welcoming youâ, not even simplest courtesy. I knew straight after we arrived that dogs are not that welcome as stated in the advert, there wasnât even a water bowl available. All there was for dogs is a âpooâ bin in the garden (handy I accept), and sign to clean after your dog. Also the owner complaint that our dog run into their garden (not separated at all from our cottageâs garden), and that if our dogs poos in their garden they need to clean it, so he shut the gate to the garden. On the top of that, the intro folder sates that dogs are not allowed upstairs, and not allowed in bedrooms either. Well, bedrooms are downstairs, kitchen, lounge and dining room upstairs, I have no idea where we supposed to keep our dog. On the plus side the area is lovely, really pretty. A lovely coffee shop down the road and Jolly Farm Shop were great for quick shopping or bite to eat. Also a warning that Chapel Cottage shares the drive/ entry and garden access with October cottage, so if both have guests at the same time, it might get busy. We were lucky that October cottage was empty. Also the narrow road a few people refer to, it is narrow but not unusually narrow. You donât have to worry, unless you drive a lorry!
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Jaime - Verified booking
A very cold and unfortunately smelly stay at the Garden cottage.
On arriving at the pretty Garden Cottage, there were problems with the drainage which meant that on using the bathroom it meant that the entire cottage filled with the smell of drains. Then on trying to leave the cottage the front door wouldnât lock. Thankfully a man from the pub fixed the door for us by moving the lock. We were told not to use the heating as it was set by the owners and if we did change it, they would just revert the changes which meant there was no heating in the cottage for the afternoons which meant it was very cold. We were told to use the fire instead but this did not warm the entire cottage so our baby was colder sleeping upstairs. Throughout our stay we also had issues with with the dishwasher that didnât work as it left marks on anything put in it. The man from the pub put salt in but it still left things dirty. We then had to use the kitchen sink but it blocked when you used it causing the kitchen to smell. Again a man from the pub helped out but this didnât solve the problem and the sinks blocked several times and according to the man that fixed it there was a significant blockage in the pipes. We did note the problems with the pub but they couldnât contact the owners while we were there. We did also contact Sykes and we were offered a free night stay in the pub but we live so far away that this isnât an option with a baby for one night. No other help or compensation was offered by the owners. A real shame as the cottage is pretty and in a lovely location but we definitely would not stay again as it was stressful having to sort out the problems with the cottage and be very cold during the Winter period.
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Elizabeth - Verified booking
A comfortable cottage in a nice location on the village edge.
Perfect for my time spent working in the area as a solo traveller it was cosy, very clean and generally comfortable. If I had been on holiday with a significant other I may have found the adjoining nature of the properties a little invasive (the description does not make it clear that only a door separates you from the larger chapel house holiday rental next door, and there is no sound proofing to minimise noise). The described 'communal' garden is actually the garden of the larger house which felt uncomfortable and awkward to use and it isn't clear from the signage whether the garden is all communal or just a small area of it. Kitchen reasonably well stocked with nice extras like a cafetière and gin glasses, although missing the usual tea/coffee/sugar/vegetable oil that most holiday cottages provide as standard and strangely no cupboard space for own food which was a little challenging! The hobs were difficult to use, in the end I resorted to the microwave instead. The wifi was also a bit hit and miss and repeatedly dropped out, each time needing the owner to reset from the adjoining house as you don't have your own router to reset it yourself which was a bit of a pain. Contact with the owner was efficient at all times which was great, although not overly friendly despite the fact that they live opposite and share a driveway. Instructions for when to take the bins out would have been helpful, as would a hoover to allow for better cleaning up after myself (only a broom provided). Overall a good stay though and I would definitely stay again if I was working in the area!
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Christopher - Verified booking
The following was noted in the guest book on departure.
Missing, ambiguous, inaccurate, property descriptions. "off road" parking is not dedicated to property is in pub car park. EV charging is not dedicated to property it is a hotel owned facility. Rear courtyard has no sun lounger or bbq and is in near permanent shade (ps we saw a rat) Front garden is not secure for dog, no outdoor seating, needs drain cover. Odour in front room may be from floor mat we needed to spray No mention in description of adjoining and roof space hotel rooms above (noise issue). Fridge is only a larder fridge - freezer compartment would be nice to have. Impossible to clean properly before departure no mop no bucket no floor cloth useless broom useless vacuum cleaner. The bedroom is excellent comfortable and well furnished, bathroom also brilliant. WIFI and TV worked well. We did not mention that the downstairs windows are very insecure one hinge at least was completely detached also the back door sticks badly Breaker on the fridge circuit tripped late in stay and could not be reset - hotel were informed. On a more positive note we loved the area and the places we visited with dog in tow. Hotel staff were very helpful and we liked our evening meals. Main reason for this report is this is our second booking with Sykes, the first property was exactly as described down to the finest detail. This second clearly was not should we learn from this we should not trust Sykes again?
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