Self Catering Holidays In The Isle Of Wight - Save up to 60%
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Isle Of Wight Self Catering
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What our customers are saying about our Self Catering Holidays In The Isle Of Wight.
Gill - verified booking
"Although this cottage is in a lovely setting with wonderful coastal walks from the door and on first appearances the inside looked clean and comfortable, I soon began to have serious concerns about maintenance and safety. The exterior looks and is in need of some maintenance and re-decoration to make it more attractive which is a pity but I didn't choose it for its appearanceOne main concern was that I had no signal on my phone and this should have been made clear on the cottage description as it is not suitable for anyone who may need urgent assistance for example for a health issue,reasons. Apparently only Vodaphone phones have a connection in that area. There is no landline phone provided and so far as I am aware, there are no public phone boxes locally. There was nothing in the cottage information to inform me of this and nothing giving details of where the nearest public phone is or what to do in an emergency other than a phone number of the gentleman who runs a cafe a short walk away but as I had no phone signal and his property is inaccessible once the cafe is closed as it is surrounded by high fences and tall metal gates which are locked this would not be an option. This would be a serious problem for anyone but for anyone with an illness or like myself, a foster carer with a very troubled child, it is not acceptable and I should have been made aware before booking. The bathroom door only opens halfway and as you enter one of the large ceramic floor tiles is broken across the middle and is not fixed to the floor so that it rocks up and down exposing sharp edges and also catches on the door. The bath plug is one of the type which you empty the bath by turning a knob under the taps. This does not work so that you have to prise the plug out with a knife and wedge it open or bale the bath out manually.On arrival the television did not work. There were instructions for the tv but not for the freeview box. This was a problem with a six year old boy in the midddle of nowhere when the weather was bad Seaview did send someone out to attend to this the next day but even after his visit the tv regularly lost the signal for a few seconds possibly about 3-4 times in an hour which was very irritating and I was warned not to use the CD player or it may not work again due to problems setting the "source" signal. There are two doors to the property, one to the front door and one to an outside area which is raised on decking surrounded by a wooden rail. There is only one key to the front door and no key to the back door. Apart from fears about getting locked out, the door to the outside area could only be closed properly by going outside and climbing onto the boarded area to kick it closed at the bottom as the wood was swollen, impossible for anyone who is not very physically fit. It would also have been useful to have a spare key to keep in the keylock box outside because if I had been locked out without my own keys I would have been totally stranded with nowhere to go and no means of getting help.The kitchen is only very sparsely equipped and there were some obvious ommissions where it seemed that breakages had not been replaced (eg. only two very tiny bowls for cereal and no potato peeler nor even a suitable sharp knife). The cottage generally was poorly equipped considering its location. It is the only cottage I have ever stayed in that did not have any books, DVDs, games or other pastimes. We stayed for a week and on the third day the calor gas ran out while I was cooking the evening meal which was wasted, and then it took two days to get it replaced after phoning Seaview twice about the problem which again meant a car journey just to make a phone call.Another issue was that there were curtains to pull across both the front door and the door to the outside area but these had obviously been re-used from somewhere else as they were around four feet too long and in addition to the difficulty avoiding these becoming soiled as we went in and out with the dogs they are an obvious tripping hazard and need to be shortened to the right length!The cottage information really could be more detailed as there were not even instructions what to do with rubbish. I did find recycling bins but never discovered general waste bins on the property which was a problem as I filled the bin before the end of the holiday. There was no-one tos ask and no phone!It is a great pity as this cottage is in a wonderful place and has the potential to be exceptional but it requires some work just to make it safe and has a general air of neglect and lack of proper maintenance, The adjoining outbuildings are in a sorry state with holes in the roof and are simply being allowed to crumble away but at least seem secure."
Claire - verified booking
"The washing machine facilities stated as on sight were a 10-15 minute walk way on another site. Two out of 3 washing machines were not working and there was nowhere to sit to wait for washing. The 3 machines were available for two sites with approx 30 chalets as well as a camp site.there was only one tumble dryer. the outdoor lights front and back were not working. Parts were on order to be delivered October the living room light did not work for 24 hours and the electricity blew once, we were given different reasons for this.there were no info packs available on arrival as these had run out.we found a mouse sharing our cottage. Our email regarding this was not acknowledged.we found the response to our complaints which actually were individually not complex or difficult to manage, was somewhat disjointed and negative.Additionally there is a site rule that cars are not allowed up to the cottages, while i enjoyed this there were issues such as having to carry washing as no car access, having to walk in heavy rain and walking at night when there is no lighting and I have a member of our party who has difficulty with vision in low or non lit environments, the one spotlight did not help.torches would be a good prompt on booking or provided in the cottages "
Kelly - verified booking
"We had a fantastic stay at Santa Maria over the Christmas week. We received a lovely welcome, with Christmas lights, music, real Christmas tree, presents under the tree for us and the children, as well as a gorgeous welcome hamper and homemade Christmas cake. We felt at home right away and were impressed by how well stocked the cottage was with things like kitchen cleaning products, toys, books, dvd's and even festive toilet roll. The garden is a lovely size and the balcony would be great to use during the summer as the view was fabulous. We enjoyed using the wood burner which made the property feel even more cosy. There's so much to do on the Isle of Wight, but we would definitely recommend the Santa specials at the nearby steam railway over the Christmas period. The only small issue we had was with the steep on-site parking. This was easily resolved by parking on the road outside the property. We would highly recommend this cottage as the owners Paul and Jenny really put in a lot of thought and effort to make it a home from home. We would definitely like to stay at Santa Maria again in the future, perhaps in the warmer months next time. "
Confirmed guest - verified booking
"Great location, great size house. The beds were very comfortable. However the ‘annex’ was freezing cold with no proper heating, only plug in electric heaters which we were not prepared to leave on through the night, meaning the annex was not suitable for anyone to sleep in. So many light bulbs didn’t work when we arrived, including lamps, the hallway and the annex ‘bathroom’. The front garden was advertised as allowing ‘parking for 4 cars’, however we struggled to get 3 cars in. The gate was extremely old, rickety & rotten and far too narrow for cars to get through with ease. The area was also incredibly muddy and most definitely unsuitable for parking and walking on! The biggest problem we encountered was the terrible lack of hot water. The house is big enough for, and advertised as being able to accommodate, 12 people. But when one person had a bath or shower, the hot water was GONE!! Ridiculous & incredibly frustrating when we had children & babies to bath. The house is in desperate need of some updating to make it more pleasing to the eye.In fortunately for these reasons, we would not return."
Vesa - verified booking
"The cottage is located in stunning surrounds, but the actual accommodation lets itself down badly. Where to even begin, Kitchen had nothing but the most basic cooking equipment and being a cottage for three people, more than 2 knives, forks, plates or glasses would have been nice. Then again as the fire alarm was positioned just over the hob cooking anything was virtually impossible as even heat from just opening the empty oven door would set it off. Same is true for rest of the cottages in this complex as all of us could often hear during breakfast, lunch and evening. The bed looked nice but was in poor repair with springs coming to the top of the mattres. Despite of all the photographs the cottage also only had one small sofa, another arm chair or so would not have gone a miss. but then again the kitchen/living area was smaller than most hotel rooms you will have stayed in. Fantastic place for some lovely walks though and if the accommodation was much cheaper it would make nice alternative to sleeping outside."