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per nightSammy - Verified booking
Immediately upon arrival, we exited our car and was greeted by a strong smell of sewerage, which we thought were the bins at the time as the lids were open and there was a lot of rubbish on the floor.
When talking to someone in the bar, one member of staff although busy was really trying to help us and reported the issue to the maintenance- who only had five minutes left of their shift and I am unaware they did anything about - blamed the fact it was a bank holiday. Another member of the staff at the bar claimed it was nothing to do with them and therefore wasnât even going to attempt to help us and didnât give us the time of day. This put up off sitting outside and using the hot tub. Additionally, the hot tub had sand floating around and clearly hadnât been cleaned. Whilst ringing around different numbers- the bank holiday got the blame for our problems. Inside the cabin, the table was sticky and obviously hadnât been cleaned. We couldnât open the windows due to the smell. However the smell was apparent inside the lodge anyway. As you can imagine, this wasnât a great start to the week and put us off being able to relax. The smell came and went throughout the week and sometimes came when using the kitchen tap. The toaster was very temperamental and there were kitchen doors which werenât screwed on properly. The single beds were too small and very uncomfortable - stains in the linen made us feel a bit dirty. Although warned, it was quite an inconvenience having no water running through the shower or taps on Friday. We did have most things we needed and plenty of seating in the lounge with a fire like heater which was nice. Unfortunately, we will not be returning and wouldnât recommend, but wanted to pass on the reasons why. Thank you, Sammy.
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Ayesha - Verified booking
Absolutely wonderful campsite.
The staff are so lovely and cannot do enough, they have been so welcoming from before we even got here! The cabin is brilliant, very clever layout for lots in such a small space. The beds and sofa are very comfortable, and good quality bedding is included. Be warned if you have a small toddler that likes to touch everything (like ours) the microwave/oven, kettle, cutlery draw are all within easy reach and can be turned on very easily by them. Don't go mad with shopping as not a huge amount of place to store, but there is a decent size fridge with a little freezer box at the top. You wouldn't be able to cook large meals, but we've done well with pre cooked pasta, ready meals and tinned stuff in the microwave and hob. We tried the local fish and chip shop a couple of times and that was really tasty, we used the corner shop for essentials/snacks and just drove to the sainsburys in Attleborough for more specific things. Lovely little day out to the zoo next door and it's great to hear the zoo animals at night. The onsite Park is probably more suited to slightly older children, my 4year old was just a little too small, and my toddler wasn't able to do very much, but they just love running around the grass anyway! We drove to the little park in Attleborough one day which is a nice little play area for them both. If you come in winter time like us, make sure you have wellies, it gets very muddy everywhere!! We loved it so much, we managed to extend our week by a few more days, and the park team couldn't have been more helpful with this!
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Dawn - Verified booking
First impressions on arrival were good, despite the strong smell of bleach, but after further inspection, disappointing.
The kitchen was not "well equiped" as advertised. Only one decent pan, bowl and baking trays were rusty and well used. So I had to buy some new ones. No can opener. I had to remake ALL the beds - my 4 yr old grand daughter could have done a better previous job!! The duvet covers were torn. 2 small bottles of wine left were certainly NOT sufficient compensation for having no water Monday morning..apparently due to turnover times when hot tubs are emptied and refilled. The outdoor furniture cushions were wet through and filthy. Two were missing. My daughter and I had to scrub them clean and dry before use. In the main bathroom there are urine splash stains on the bottom of the radiator...not a pleasant site at all. Attention to detail above required because it was a massive let down for a lodge that is a decent size for a family of four
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Barbra - Verified booking
We originally booked the Bella Mere but, apparently owner cancelled 2 weeks before our stay?
So after numerous phone calls to yourselves we managed to rearrange a different property on the same site which was a day later each end of the holiday, which meant we had less time with friends we went with. We stayed in the MoJo which was very unsettling & disruptive because of numerous issues we had with the hot water from day one & throughout which made us leave your site a day earlier . Before we set off to stay at the Mojo we were given £50 compensation which was really unacceptable as the arrangements & days were changed thatâs including the arrangements we made back home too. We would like this matter looked into & compensation considered because of the various hot water & disruption throughout our stay, including days out with our friends who were staying in the ocean terrace.
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Miss W - Verified booking
Perfectly located on the coast road within walking distance of Thornhamâs two lovely pubs, the bus stop is also right outside. 3 Knights cottages was clean and cosy, beautifully furnished. The underfloor heating was a real bonus for our winter break. The small enclosed garden was very safe for our two dogs. We loved the fact that all the bedrooms were en-suite with plenty of room for five adults, we felt they would just benefit with a few more storage additions such as shelves in the bathrooms and hooks on the back of the doors. The views over the marsh from the top floor bedroom are a birdwatchers dream! We loved the open plan kitchen/ living space which was very sociable for a family gathering. Canât wait to return in the summer!
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