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per nightJane - Verified booking
Beautiful property in a beautiful area.
Due to it being new there are a few more things that are needed to make it perfect. Coffee machine supplied but not even 2 pods there so you can see which ones goes with that machine, theres just so many at the supermarket, we just dodnt know which one goes with that machine. Not even a salt and pepper pot, the cupboards were absolutely bare. We didn't realise we needed to take everything. There was a plate with some tea, coffee sachets, sugar sachets, 2 hot chocolate sachets and a couple of biscuits. We thought they would have some local products like scones, cream and jams as a meet and greet welcome gift, in the fridge there were a few small pots of milk. Let's face it, everyone who comes to Cornwall has a long drive there and it would be nice to have something there when you arrive. Very bare minimum kitchen utensils, could do with a masher for potatoes for example, due to being out of session a lot of places in the evening are closed so we cooked at the lodge. I think if they are going to continue to rent it out during the winter some more kitchen utensils are needed. We had a problem with the heating, they did try to fix it so for 3 nights we were freezing then on the last night it was fixed but went ro the extreme and it was like a sauna. There is no thermostat to control the heat, theres a hub but not even the staff new how to work it, so maybe an easier option would be better. There is no doubt that this is a top quality lodge, it just need tweaking. It looks brand new and it is truly beautiful, but things like the towels could be bigger and better quality to suit the lodge. There is even a wine cooler and a dishwasher (tablets supplied) but no spare bin bags or dish clothes. You don't go on holiday and thunk you need to buy theses things. No pillow protectors, could do with better quality pillows to be fair. Ironing board and iron. Somewhere to hang your washing, either in or outside. We asked for a clothes stand and they gave us one without a problem, they thought the washing machine was a dryer too, if it was we couldn't work it out. Maybe some instructions if it is. No Internet up in the lodge. We used up our data because we are too far away from the signal of the camp site so a booster up there would be great. I have my own business so I need Internet and it is advertised as having Internet just not in the lodge. Bins, very small bin in the kitchen. Could do with bins outside in a enclosed container to put your rubbish in and to be able to recycle better. You have to put your waist in your car and take it down to the main bins. We are not saying we wouldn't come back due to theses small tweaks, we are saying for the price of the lodge to bring it up to standard of the price you are paying. Staff very friendly and very beautiful location.
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Trudi - Verified booking
The holiday park was so peaceful and quiet.
The lodge itself was very clean, comfortable and well equipped. It was a bit tricky getting my Mumâs wheelchair to the door, but that was my own fault for not checking the disability access. It was manageable but we had to go to go back on ourselves a bit to use the upper path. We loved the upside down arrangement of the accommodation; not only did it make it easy for my Mum to access the toilets and bedroom, but having the living room balcony on the first floor is great for views and alfresco dining. We didnât really use the on-site facilities but the location was great, thereâs an Asda garage just a mile or two down the road which is handy for supplies. We went to Tavistock which has an indoor market and some large supermarkets. Access to Dartmoor is close by, and Bude, Looe and Plymouth are all less than an hourâs drive from the holiday park. I couldnât fault the accommodation, it was lovely. If I was really nitpicking, I would say that an info sheet or welcome pack might have been useful, just to point out that the Wifi router needs switching on, as does the hot water and to outline where the rubbish goes and what goes in recycling (some places donât allow glass for example). Having said that, it wasnât hard to work out. We would 100% stay here again, we were really impressed and were sad to leave!
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Racheal - Verified booking
We recently enjoyed a holiday that had its ups and downs, but ultimately, we made some wonderful memories together.
First, I would like to commend our host for her helpfulness when we lost our way. She was quick to assist us, which made a stressful situation much easier to navigate. However, we did encounter a few issues during our stay that impacted our overall experience. One of the more significant challenges we faced was when the door to our accommodation got stuck. Unfortunately, we had to break it to get it open, and it was disappointing that the host did not check in with us afterwards, despite our call for assistance. A follow-up would have shown a greater level of care and attention. Additionally, we found the person in charge of the swimming area to be quite patronizing, even though we were following all the instructions provided. A more respectful approach would have made our experience much more enjoyable. Another inconvenience was the absence of a washing machine, which we had anticipated would be available. This made it challenging to manage our laundry during the trip. Despite these issues, I want to emphasize that we still managed to create some beautiful memories together. The time spent with loved ones and the adventures we shared made the holiday worthwhile. Overall, while there were some challenges, we appreciate the positive moments and the time we had away. Thank you for the experience!
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Gemma - Verified booking
On first arrival this property was lovely, it had all we needed and seemed great for 3 adults, 3 children and a dog.
However, it soon became clear that it was getting tired and in need of some TLC. The fronts of the drawers in the larger twin room came off, the cupboard unit in the lounge had a loose door, only 1 TV had enough signal for some of the time to be watched and only 1 had a DVD player, despite listing all rooms had this. The X Box controllers didnât work and there was no vacuum to clean over the general day to day clear up of children and pets. The cold water tap upstairs made a dreadful noise and furniture on the lower balcony was just too big for purpose. These were minor things in the long run as the location was beautiful, the on site facilities were a great addition and the lodge was comfortable and cosy. Just a few tweaks and a bit of attention to detail could make this a stay of excellent value. It would also be worth adding to the details that the lodge is at the bottom of a steep hill ( all round) and has several steps to enter, as my disabled mother would have struggled if there had been much more. This wasnât made clear and could have influenced my decision to book.
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Matt - Verified booking
Gull lodge, lovely setting , close to many places to visit.
Was cosy with 5 guests although not a huge issue. Visited in summer holidays so paid a high fee for the stay, bin was already full under the sink and could have done with a better clean but main issue was the sliding door on the front of the lodge was not working. Handle was partly cracked so I guess a previous guest has tried hard to open the door too. Obviously this door opening onto the patio area is a main feature of these lodges so was quite a disappointment especially at the prices charged. We couldnât open it more than a couple of inches at a struggle. Moved the table form the front around the side nearer the other door so we could sit and eat outside. Expect better. Sure itâs an easy fix. The fixtures and fittings should be in working order. Wouldnât hurt for somone to smarten the garden area up a bit and deal with weeds growing through the access track. With circa 50k of income over the 6 weeks holiday from the lodges non of the above should be any issue to deal with.
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