As featured in
Holiday cottagesHoliday apartmentsHoliday lodges & log cabinsDog friendly accommodation
Become a member for free and access exclusive deals
Become a member for free and access exclusive deals
Now driving your route . . .
Become a member for free and access exclusive deals
From
£107
per night
From
£65
per night
From
£89
per night
From
£100
per night
From
£137
per night
From
£114
per night
From
£183
per night
From
£229
per night
From
£407
per night
From
£248
per night
From
£79
per night
From
£326
per night
From
£211
per night
From
£353
per night
From
£584
per night
From
£75
per night
From
£782
per night
Check for price
From
£84
per night
From
£158
per night
From
£141
per night
From
£141
per night
From
£141
per night
From
£71
per nightVicki - Verified booking
It was disappointing to arrive at 5pm (which is a very late check-in time) to find the house hadn't been cleaned.
We then tried calling the numbers on our booking form - one of which was out of order and the other was to a lady who no longer serviced the house. We had to search for another number to contact somebody and then arrange for a cleaner to come urgently. This meant we could not unpack or go shopping, as had been planned. We were told to go out for a meal and charge this to Northumberland Coast and Country Cottages, which was helpful. However, we then had to use the Sunday morning to go shopping and felt we had lost a night and morning of our holiday time. The cleaners did a good job of making the beds and bathrooms clean and tidy, but the general cleanliness of the house was below standard. There was dust under beds, on the stairs, old socks and cloths behind bedside cabinets and furniture. The dishwasher needed a deep clean as the dishes smelled terrible so we had to handwash all of the dishes (which for 10 people was a lot of work). There were baby cots/highchairs/potties all over the house, with nowhere to store them out of the way. The wardrobes in the master bedroom were filled with boxes and bags so there was very little room to hang clothes, and most of the wardrobes in the bedrooms didn't have hangers so clothes had to folded and put wherever there was space. The outside area was full of cobwebs and the artificial grass had debris all over it - which considering this is the first impression of the house was really disappointing. We ended up sweeping and cleaning and hoovering so that the house was clean for our guests who we had invited to share the time with us. I am still waiting for the reimbursement of our meal and the housekeeping bond, so will need to take time today to contact the company again, as I would have thought this would have been dealt with by now. Overall, I have paid nearly £3,500 for a week that did not meet my expectations at all. A very disappointed customer.
Read more >
Clare - Verified booking
We are still awaiting feedback from the property manager as he promised to get back to us following our stay at the Fullerton in Belsay 4-7 August.
We fed this all back to him at the venue but not had any contact since our departure. It is hard to know where to start: Generally Unclean - asked 3 times for cobwebs and dead flies/spiders to be removed from kitchen - this wasn't done. Badly stained furniture; Walls with obvious recent flood damage streaks down kitchen, living room and hallway walls; Wallpaper hanging off and flapping on all 3 bedroom walls ; Extremely hot upstairs due to radiators on full blast and unable to switch off (visited during hot summer period and made it very uncomfortable to sleep; Bedrooms smelt of wet plaster at night; Hot tub not working properly and was unusable for first 24 hours after our arrival until engineers came to review it then only partly worked; Boiler broke down so we had to have cold shower on one evening and had a 'maintenance' engineer visit following morning and still unable to fix the problem resulting in 2 hours delay to our day and having to shower in another property; Rug being removed from living room due to appalling filthy state and suspected fleas; No instruction or welcome pack to show where to go or what to do on the property Noise from the office which was adjacent room to the cottage (felt like it was in the same room) as kitchen/ living area; No mirrors or cupboards / hanging space in main bedroom; Automatic lights in en-suites & corridors flicking on and off all night. All in all very disappointing as this was meant to be a break away to relax. Sadly it did not meet expectation or reflect the price we paid. I'm still wanting to speak about how this can be rectified. Fyi we have never complained about anywhere else we've ever stayed but this property was not anywhere near satisfactory.
Read more >
Joanne - Verified booking
Weâve had a horrible stay.
On arrival we were very surprised by the outside and location of it as itâs not as advertised. The photo is showing a rear door which isnât used as a door at all making out like thatâs the entrance in the photos. On entering the property we could see straight away that the house hadnât been cleaned to a reasonable standard, toilets, bathroom floors and bins were filthy with mud all over, bedrooms and living room were thick of dust and muck even causing us to sneeze all the time and one of our party had an asthma attack! We had to go and buy cleaning products and take the time to clean. Carpets marked and dirty to the point where we wouldnât let anything on the ground, walls full of dirty marks. No sweeping brush or vacuum. The cellar which is advertised as a games room is what I can only call a hazard with the stairs and smell of damp and not very nice down there at all. Outside there is no area for children and dogs which is a huge surprise when youâre welcome to take 3 dogs and it said in the description there was a patio area. There is a large bench blocking the front door which is just an eyesore and filthy and took up so much room. There was a stuffed crow which was hideous and not in the pictures along with a huge stuffed fish in a glass cabinet on the living room wall! Not a great use of the space at all, the layout of the kitchen was so tight and not being able to eat together or even facing one another was far from what we expected. pictures did not give an accurate expectation of the limited space. The place is not at all suitable for 8 people and 3 dogs. We couldnât wait to leave!!
Read more >
Julie - Verified booking
I will write separately to the owner / general manager as the stay did not live up to my expectations or the price tag for two nights.
Had booked the cottage as a treat for my 60th birthday. The location and estate were beautiful. Although the cottage was clean and the bedding and towels were lovely, it needed a great deal of maintenance and tlc. Big stains on the walls (looked like bottles of bubbly had been popped and had splashed all over the walls). There were stains on the soft furnishings and settees. The other key things that were disappointing were: - turning up at 3.15 and the property was not ready for us and the staff werenât aware that we were booked in as it was ânot on the office calendarâ - no guest information or welcome pack - the only instructions we were given were on how to use the steam room (never managed to get the hammam option to work). - no hot water on Sunday evening or Monday morning - so unable to shower etc - hot tub did not warm up on Saturday evening and Sunday morning so we could not use it. The hot tub was one of the main reasons we booked the property so really disappointing. Did text the GM at 8 on Sunday morning but no one turned up until 10.30 - just before we were leaving the property - the hot tub needed updating- many of the controls didnât work, the LED kept showing error. - the garden needed lighting and some tlc eg removal of old chairs / cushions
Read more >
Graeme - Verified booking
Awful. Total disappointment.
We booked a 5 day break at extra cost because we really wanted to enjoy an outside hot tub, but it didnât work. It heated up but the motor didnât put any hydro-bubbles into the hot-tub, so we basically we had an outdoor bath but no hot-tub. All were reported to Sykes and the manager during the holiday, but still no engineer was called by the manager who attempted to fix it himself but to no avail. The downstairs heating didnât work, so with temperatures of at least -2 in January the evenings were freezing. The upstairs heating worked so we just went to bed early. Missing cutlery on arrival, so one of us had to eat an evening meal without a fork, this was rectified two days later but so annoying as we were in the middle of nowhere and not easy to just go and buy one. No welcome pack on arrival, no instructions as to how anything worked, not that it mattered because generally most things didnât work. I have had over 18 holidays with Sykes and enjoyed them all, but this one wasnât just bad, it was terrible. Avoid. Graeme.
Read more >
Best price guarantee
No one can beat our prices
Our cottages are professionally managed by our partners and payments are taken by them, but rest assured, by booking via Snaptrip you'll pay the lowest possible price for your trip.
We never charge you more than you would pay booking directly on the partner's site and if you become a member you can save even more. If you find a property priced lower anywhere else on the internet (we’d be amazed if you do), simply email us at marketing@snaptrip.com and we'll refund you the difference.
As featured in
We connect you to a range of great suppliers with a huge selection of properties. We've done the research, so that you don't have to.
We help you to complete your booking whilst giving you discounts, member only prices and our best price guarantee.
Become a member >
We connect you with the best professionally managed properties and our marketing leading customer services can help you every step of the way.
Join for free to get access to exclusive prices on thousands of properties.
Login to see
Sign up to see
Login to see
or
Already a member login here
Not a member?
By entering my email address, I agree to Snaptrip's Terms of service, Privacy policy and to receive email updates, news, & offers from Snaptrip.
Welcome, member discounts are now available.