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Andy - Verified booking
This is not to be seen as a negative review and I hope you take the feed back as constructive comments.
We had a brilliant family week and the location for central Castleton is brilliant. But the property is needing some TLC. Most kitchen utensils were provided - but we are glad we brought our large wok for cooking for a family of 7. There's no garlic crusher and an additional chopping board would be good. It might be worth sharpening knives or providing new ones as the ones provided are woeful. Not a massive issue to us, but there's no gate on the fence facing the public car park which could be a close call for potentially escaping dogs when front door opened. The front door supporting brace needs replacing as it is broken and you have to lean on the door to close it. There is no key for the side patio doors (that we found). The stable door at the rear does not close properly unless you really push it and lock the door from the inside. This is annoying if you are sitting outside. It becomes dangerous for little children and their fingers. No light bulb in small room and no replacements or spares anywhere. Dishwasher needs salt to be provided - there was none that we found, so it often didnât clean very well. Tumble dryer - doesnât dry clothes completely dry. Accessible electric cables/wires under tv are not only visible and unsightly, but grabbable by a child unless really supervised. The welcome book is lacking any real details about managing the property itself. The bins - although it canât be helped - were 3/4 full on arrival. There is also a lack of details for bin day collection point. I placed the green bin in the car park, but luckily I saw the bin crew at 6:30am and they said they only collect from the roadside. There is no hot tub information/ upkeep details what so ever. Luckily, we knew we had to add chlorine as the slow release container floating around had run out by Wednesday. Who knew you had to remove this when in use? I can only compare to other places I've been where staff visited twice a day to check levels. It shouldn't be down to guests to manage the safe use of a hot tub, with no instructions. There are no spare bedding or pillows (its stated beds can be pulled apart if needed which is great, but there are no extra duvets provided) there is also an under sheet missing. The curtain in the living room is annoyingly short. Cleaning, just generally could be better. It seems a surface clean is done, rather than a thorough turnover. There are cobwebs and spiders in most room corners, the worst place being above the kitchen fridge. Bathroom window is in need of repair (there was a note on the window) however the bathroom door in the same room also doesnât close properly. In addition, the toilet seat is moving and needs to be fixed/ replaced. King size bedroom en-suite shower doors donât close completely, and tray floods - due to blockage. Stairs are loud and need new wedges, difficult to move up and down the stairs at night time without waking others and one gets a sense that the stairs are going to collapse! Security for dogs and young children in the garden is concerning given the proximity to the main road and it is fortunate we were fastidious in supervision. We had to move any wood lying around to form a barrier to deter them from escaping, especially towards the car park side. There were many screws lying around in the rear pebbled area that we picked up following construction of the welcome cover to hot tub. It seems a missed opportunity to encompass the fire pit and grassed area along with the pebbled area into a wholly securely fenced area. The seating area along the fence in the pebbled area, along the roadside, by the hot tub is a great idea, but it is too high. It needs to be halved in height to sit comfortably on. This is by far the main area we used A seat leg was broken on the arm chair in the living room by window. We ended up balancing this many times so it could be used. The oven has a weird funny smell when in use Castleton experienced a massive power cut during our stay, so the burglar alarm needs resetting as it was beeping and there was an issue rebooting the WiFi and TV but we conquered that eventually. I come back to the Welcome pack, there were no instructions how to do any of this. A clock would be nice on the fireplace in the living room. It takes two adults to lift the hot tub lid on and off. Actually 3, the first time we used it we leant the lid against the fence, but it dropped down the back and it took 3 adults to get it out (2 in the spa). Whilst the lady cleaning the hot tub was utterly pleasant, she arrived at around 8:30am, but check out is at 10. The hot tub was being drained by before 9am, which didnât allow any use for the morning of departure had we wanted to. Fortunately we didn't, but we were just not expecting anyone so early. Again, I come back to the welcome pack (lack of) information if 8:30 am is the norm.
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Alan - Verified booking
Firstly, cannot wait to go back!
Secondly, apologies to owners for early arrival and unloading our cases but we let owner know and owner was gracious about it. What a property?!? Quaint and olde worlde stone cottage. Beautifully decorated and fitted out. Everything you need in the kitchen with quality utensils. Bedrooms with lovely, tasteful decor and comfort. Nice bathroom and modern shower - hubby thrilled with the massage option on his feet lol! Tv has Firestick-style option so can get YouTube and Netflix etc. The situation of the property is spectacular! Overlooking a beautiful 17th century church where we can walk the dogs around and a couple minutes walk to a dog park and lovely walks. Short walk to the town for shopping. I have a bad back so the easy access to amenities was perfect. Loads of cafes, restaurants, butchers, thereâs an Iceland and Co-op, gift and charity shops. At the property as we spent a bit of time in the courtyard garden for a smoke and let the dogs out for a sniff - got to know some of the locals which were lovely. Oh and donât get me started on the Duke William pub two mins away. Get a Sunday lunch there and you will not regret it. All food home cooked, chef and landlord are lovely, and had to take half the beef home which made me and dogs happy for a couple of days lol! Went back in the week for lunch and never had such a yummy mushroom soup! Make sure you are really hungry as portions are generous. Thirdly, which I may have mentioned, I cannot wait to go back :)
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Sjak - Verified booking
Unfortunately we do not recommend a stay at Appletree Cottage.
The main reason for this is the beds. The double bed has a foam mattress. Only this is so sturdy that it literally feels like you're lying on a board. We therefore moved to the other bedroom halfway through the first night. However, the mattresses in this room are not much better. High in the middle because of the springs, only a few centimeters thick on the sides. So every time you turn over you practically roll out of bed. As a result, you don't really get a good night's sleep. The cottage itself has been refurbished and decorated with much love and attention. Yet you notice that the owner himself has never camped there for a week, because there are quite a few points that could be improved. ⢠There is a smart TV in the living room, but it will not connect to the WiFi in any way. So watching Netflix is not an option. ⢠The central heating is off in the summer. But that also means that the towel rail in the bathroom is off, so towels don't dry and you have to dry off with wet towels. ⢠There are not enough plates, so you actually have to run the dishwasher every day because you keep getting wrong, especially on plates. The cylinder of the front door is loose and the closing mechanism of the front door does not feel very reliable.
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Rowena - Verified booking
The holiday cottage was compact and homely and had beautiful views over the hills surrounding it .
It felt like an escape from our other pressures and some of the neighbours were very helpful about the surrounding areas and lots of leaflets in cottage too . Parking at the cottage was reasonable, and we were shown by a helpful neighbour how to access property behind ,as to the front is a pretty busy road, so difficult with shopping and dogs . It would have been useful to have some basic pointers about useful info, as to how to work the boiler, use hob and recycling or bin facilities.The manuals were in a drawer, but I for one struggled with the convector hob , gave up one night but eventually got it to work . For dog owners ,they need to be prepared to lock front door and take dogs out on lead to garden that is set up high at the back..up 2 sets of steps ,this was not an issue for us,but could be if less active . The bonus was the rural setting was really lovely . The beds were comfortable enough and towels and linen provided.. Possibly the sofa and chairs needed to be a bit bigger or something for sprawling, but yet again the cottage is quite small for larger furniture .Many thanks, we enjoyed our stay and the purple heather on the hill behind was in full glory ..
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Tom - Verified booking
Positives:- owners left me to it after the initial welcome which i prefer, not a fan of owners checking in all the time.
they left a welcome pack with homemade marmalade which was tasty, some shortbread , different types of tea and coffee. fresh milk in the fridge. bed was comfy and nice thick duvet that kept warm but doesnt make you sweat. had all the amenities you would want, lots of cutterly,plates,salt/pepper/spices etc great views and peaceful issues: Heating is controlled by the owner so if you are cold you would need to ask them to turn it up etc, which just feels like im complaining so i never did and just wore more things. there is no curtains at the front of the conservatory and only netted ones around the sides. the front faces the owners wall with a window in it(they dont ever seem to use this room) which doesnt feel very private at night where you cant see out but they can see in. It's a shared garden which wraps around the house with gates that have lots of space for any sized dog to get through. i broke a knob on a cupboard door moving the spare chairs around to make room, sorry about this. overall it was a good experience that could of been made great with the above issues addressed. 4.4/5 stars
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