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per nightYasmin - Verified booking
Myself, my partner and my dog stayed in Orchard Cottage for two weeks during April, overall we had a very enjoyable time and wouldn't hesitate to stay again.
On arrival we initially struggled to find the cottage as the sign displaying 'Orchard Cottage' is very small and hard to see when you're driving so a slightly larger sign may be welcomed by future guests. We were greeted by homemade lemon drizzle cake (which was still warm), fresh bread and milk which was a very nice touch. The kitchen is very well stocked with all sorts of utensils and cooking equipment, full size fridge freezer, dishwasher (with tablets provided by Val) and washing machine. The lounge is super spacious and the ideal chill out space, two very comfortable sofas with cable tv and a log fire. The twin bedroom we didn't use so I can't comment on that, however the double bed in the main bedroom is super comfortable and has been redecorated since the photos were taken on the website (the walls are no longer pink and the furniture has changed slightly). The bathroom is functional, however the water pressure for the shower is terrible. You have to put the hot water tap on full blast which only provides a hot trickle of water, if you turn the cold water tap even the smallest amount it changes from red hot to ice cold - however you get a nice pressurised shower if you do have the cold water tap on albeit very cold (which we could only cope with for about 2 days). It resulted in us having to bath every night, which is inconvenient if you want to be in and out quickly. The garden is spacious and the resident sheep in the adjoining field fascinated my dog for the whole two week period. Val provided us freshly laundered bedding and towels after one week which was greatly appreciated. There is ample off road parking just outside the front door of the cottage. There is an abundance of leaflets in the very bottom drawer in the kitchen giving you plenty of attractions and events to visit whilst down there, even highlighting some dog friendly places. We went on a couple of Stuart Line Cruises from Exmouth which allow dogs and thoroughly enjoyed it - something I would definitely recommend. We felt very relaxed and Val is a very friendly and welcoming host.
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Susan - Verified booking
Good evening, I wish to make a complaint about inaccurate listing information, and deceitful communication.
When we booked the cottage, Rookwood, (March 23) our search criteria included local pub and shop. Drewsteighton had both, so we booked a 7 night stay in Rookwood. A very late notification email received 12th May informed us, the pub and shop had closed. Due to the short time frame before we were due to travel, (2nd June), my search for an alternative cottage offering the same facilities we required came back unsuccessful. We had no option to cancel without incurring full loss of all monies paid. So we had to go ahead with the holiday knowing we already had a big compromise on our preferences for amenities we could walk to. We left the property on Tuesday 6th, rather than Friday 9th, cutting short our stay due to not managing without the local facilities which left us remote and cut off. My complaint is that the pub and shop closed back in October 22, 5 months before our booking. Your reviews for Rookwood confirm this as you had other complaints about the same miss information posted on your website. Not only did you leave inaccurate information up, you also left it too late to inform us of these closures, for us to be able to rebook more appropriate accommodation for our needs. I have taken screenshots of reviews and replies, that I can send, but you can see them on your own website, confirming what I have said. The closures were in October 22, in March 23 these facilities were still listed, we were not informed till May 23, after the cut off period for cancellation without deductions had passed or enough time to rebook alternative. This is totally unacceptable and looks like planned miss advertisement to encourage holiday makers to book what has become a very remote cottage. I do expect to receive a reply back from you as soon as possible. Regards S Hinton
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Caroline - Verified booking
I think Rookwood is ok-ish (with a few notable issues) but it's hugely over priced for what it is and generally feels like the owners have done all they can to maximise their profits and not put any care into anything.
The photos make it look MUCH bigger than it is, and it's seen better days - I can't upload the pictures I took but the garden is not the flowery oasis you see in their pictures, it's a yard full of weeds and the smell of the oil tank in the corner wafting over you if you sit out there. The beds were incredibly uncomfortable - super soft and hard to lay flat on without rolling into the middle. You also have to arrive via some very narrow but busy roads so hard for driving, although the cottage itself is peaceful. The lounge is nice but despite them saying they always provide firewood, what they mean is only during some months of the year. Although you wouldn't expect to need it in July we did and so had the expense of buying some locally (we would have brought with us if we'd known), although there is central heating but part of the reason we'd paid extra for the cottage was because we like a fire. We didn't use the upstairs shower, as others have said, it clearly leaks as you can tell from the large stain on the carpet. As others have said, the shop is permanently closed and the pub is for sale so won't be available any time soon and should therefore be removed from the listing - rather than just putting a note on the page and leaving the bullets so if you're searching for somewhere with those facilities it'll still come up, this is very dishonest. And as others have said, we were told about this change very late on. The saving grace was the excellent housekeeper Maddy who not only kindly offered to post something I'd accidentally left behind, she also came and saved us when we got locked out the back as there was nothing to warn us the back door locks automatically if you go out. Thank you for your help Maddy.
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Carl - Verified booking
Beautiful cottage in a stunning village.
Unfortunately, the shop/postoffice and pub are currently shut which we would like to have been made aware of before arrival - a small note in the folder in the cottage was a bit late ! The cottage has all the comforts of home, however there was absolutely no storage in the kitchen as the drawers & cupboards were full of utensils and other things. The outside area was terrible and clearly hadnât been weeded or looked at for a very long time. The weather wasnât great but I wouldnât have wanted to sit outside surrounded by weeds and dead plants anyway. It was a shame as the pictures on the website description show how it did look. The bedrooms were a really generous size but again let down by minimal storage - adding a dress rail to hang clothes in each room would be perfect. The beds were all very comfy with good quality bedding. Everywhere was spotlessly clean. The bathrooms were beautiful, the en-suite was very small but that added to the charm. We walked to the nearest pub - Fingle Bridge which was amazing but do check opening times as itâs not always open. There is parking by the pub but this gets very busy with walkers, otherwise itâs an extremely steep hill or across a muddy field. A community shop has been set up in the church which a lovely local explained to us and they also have a small produce market in there on a Tuesday & Thursday. Parking wasnât a problem we parked by the church wall which was a 2 minute walk away or there was plenty of parking in the village square or car park.
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Joy - Verified booking
This property has such potential to be 5 star but sadly the issue of a shower that just trickles and a hot water bath tap that just dribbles, that has been mentioned in previous reviews, remains unfixed.
Also the oven was in desperate need of a deep clean. The double bed although a soft comfy mattress was oddly short (our feet stuck out over the edge) and the mattress bed linen was not deep enough so kept crumpling up which made for uncomfortable sleeping and one of the two single beds creaked badly with the slightest move so was not at all relaxing to sleep in. Add to this the surcharge of an additional £20 for fuel when there is just one storage heater to heat the open plan downstairs, unless you use the logburner (which we struggled to get going) for which you still have to pay £3 for each extra bundle of wood, or a noisy fan heater that eventually stopped working brings this property down to just two stars in our opinion. If only the owners take note and act then all can be put right which would enable a higher rating to do justice to this very roomy and potentially very comfortable property that is totally dog friendly. The location feels very private with lovely countryside views despite being attached to the owners and very near to a major new build development (despite the property address it is effectively Cranbrook and some distance from the village of Whimple). It is worth noting there is no pub or shop nearby but this was not an issue for us as the location is ideal to explore the section of East Devon Coast from Exmouth down to Lyme Regis, and is close to Exeter and is just 15 minutes from Killerton National Trust house and grounds.
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