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per nightJames - Verified booking
My wife and I stayed at the Old Kennels Cottage Accommodation for 6 nights at the end of July 2023.
We payed over £1300 for our stay. One of the main reasons we chose this cottage, was because it had a washing machine. We had traveled from Switzerland via France and had already been on the road for 9 days. Upon our arrival, and to our surprise, there was no washing machine. The booklet in the cottage said it had a washing machine as well as on the Website of Sykes Cottages, who we booked through. After contacting the Site Manager, we were informed that the washing machine was broken. The Site Manager said that they would return the next day to discuss the matter. We never saw that person again for the duration of our stay and no message was left for us to say that they had stopped by and that we should contact them. Had we had not contacted the Site Manager, no one would have told us that there was no washing machine available. There was ZERO communication prior to our arrival that the washing machine was broken and not available at the property. This was a huge inconvenience to us and certainly was not the nicest experience to start our holiday with. We were offered to have our washing done by the site manger at the farm. Which was a nice gesture. But after seeing how dirty (particular the bed sheets and towels) the cottage was when we arrived, we did not accept this offer. Also, this was certainly not a sufficient solution to having no washing machine at the property. We certainly did not pay £1300 for a stranger to do our washing on another property. On our departure day, we asked the owner that we be refunded accordingly as they did not provide us with a washing machine that we could use, at our own convenience, in the cottage. The owner refused to refund us. In addition, upon our arrival, the property was not cleaned properly, not even to a minimal standard of cleanliness. In the Kitchen all the door handles and appliances were sticky and dirty to touch. The drawers where the cutlery and toaster were kept had not been cleaned. There were still ALOT of left over crumbs in the toaster from the previous week. The tea towel provided had a huge stain on it, and the dish sponge was black and smelly. It certainly didnât give us much confidence that the rest of the utensils and kitchen were cleaned properly?! In the Bathroom the bath mat had stains on it and didnât look clean. There were a number (more than should be tolerated) of hairs around the toilet, sink, floor and shower area. In the main double bedroom the sheets had a stain in the middle of the bed, and the mattress protector was covered in stains, and looked liked it hadnât been washed in a long time. It was disgusting! There were cobwebs everywhere and no sign that any had tried to be cleaned. Dog hairs were also evident on the sofa and floor of the lounge area. There were left over pieces of litter in the small bin of the main bedroom. The bin had not been emptied. The Hoover (a Dyson) had not been emptied, it was full and we had to empty it our selves to use it the first night, because there were dead insects everywhere. Therefore, I would highly recommend that you DO NOT BOOK AND STAY HERE. For the price you pay, it does not equate to the the service and quality you expect to receive. You will find much better accommodations and hotels with a much higher level of cleanliness and standard of service in the nearby area. Lastly, there are similar feedback comments on the Sykes website dating from Oct 2022. Therefore, the owner has not dealt with these issues sufficiently and the management of this property has some serious problems.
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Himali - Verified booking
Absolutely idyllic, picture perfect and quaint cottage, with amble space for a lovely winter week getaway from city living.
The cottage was extremely cosy, lovely roaring fires with ample wood kindly supplied by owner. Also, we had a lovely welcome treat of Devonshire cream tea upon arrival, thank you, Charlie, very kind to indeed. The beds/bedding was very comfortable and cosy, underfloor heating was a great hit with our travel cat, who spent most of its time sprawled out on the conservatory floor!! This room was wonderful for breakfast and reading, and we spend the few evenings playing board games we found available here too. The hot tub on the cold winter nights was luxuriating, and was very much in use ! We used herbs we found growing in the garden in some of our cooking, adding to the total comfort of cottage life. We also found the cottage to be a great base for exploring, National Trust Castle Drogo, less than 25mts away, and Dartmoor National Park walks. We also found a beautiful restaurant Bearslake Inn for scrumptious dinner, and The Tors pub with great hearty food after a great walk on the Moors, only a mere 15mts drive away from the cottage. Summing up, Rose cottage ticked more boxes than we had even wished for, we loved the property and highly recommend those wishing an idyllic get away in such a beautiful thatched cottage. Thank you Charlie for your hospitality.
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Sue - Verified booking
The setting was lovely but spoilt by a few niggles.
The keycode safe was very fiddly and hard to open. The listed fridge/freezer was anything but as was only a very small fridge with an ice box that wouldnt even hold a small tub of icecream. The village shop was closed each day just after lunch due to staff shortages and had hardly any stock so we had to travel to the larger stores further away and then had no space to store items so had to do a limited shop each time. The salad box was only big enough for 2 items! We tried to use the dishwasher on day 3 when we had built up enough crockery to make it worthwhile using but unfortunately it did not work due to no salt and there was none in the cupboard! There was no control on the hot tub to turn the water temperature down as it was too hot for us to use. The area around the building needed a good tidy up, lots of weeds growing and a very dirty door mat to greet you. The TV only worked on a few of the days holiday as it kept saying no signal and as we dont subscribe to NETFLIX it was a little disappointing. The area around the house was lovely and we enjoyed going for long walks each day. All in all we enjoyed our holiday but a shame it was spoilt by a few small niggles.
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Lee - Verified booking
We really enjoyed our time at Rose Cottage.
It is a beautiful cottage inside and out. We found the facilities to be excellent. We ate in most nights and the kitchen was well equipped, although a lack of cutlery. The lounge was comfortable and snuggly with a roaring fire. We loved the hot tub and made use of it most nights. We had an issue with the heating upstairs in the bedrooms which is on a separate system. The down stairs is all underfloor heating which is excellent. The upstairs heating wouldn't kick in and seemed to be on a timer. The rooms went down to 10 degrees when we woke in the morning. We contacted Charlie who took it off the timer but it took 3 days of the heating being on permanently to finally get up to 18 degrees. The only issue we found with the property was the busy road right outside. The cars at night race past so fast and can be so loud through the vents on the windows. I had to buy some ear plugs to help sort this. We would recommend Rose Cottage as we had a lovely stay and visited some lovely places and quality pubs throughout the area.
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Emma - Verified booking
We stayed at the Old Kennels in August 2023 as a family group of 4 adults and our dog and couldnât have had a better holiday.
Accurate listing, very clean, beautiful setting and really well equipped holiday home. Having stayed in a few holiday cottages like this over the years we were really impressed by the range of kitchen equipment available, enough to cook a big roast and multiple barbecues for a group of 4. Tea and coffee also provided, which was not expected and above and beyond. Lots of parking. Fast, friendly responses from owners when needed - really lovely people. The hot tub and garden furniture were brilliant as we happened to be lucky with the weather after a very wet July! Location was beautiful and secluded which was wonderful, lots of space for the dog to safely run around, walking distance from the byes, lovely pubs and sidmouth - perfect for a relaxed and pooch-friendly holiday. Would 100% recommend to anyone and my partner and I are coming back in November with the pooch for another week! Couldnât have asked for any more. Had a really lovely week of quality time with family.
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