Stacey - verified booking

"The staff were absolutely lovely and the location was fantastic so we did enjoy our time away. Unfortunately our lodge was not what we expected which was disappointing. It was advertised as a vip lodge but it was quite shabby and in need of updating. It wasn’t worth the money we paid. It was more of a caravan with wood panelling rather than a lodge. The lodges are quite close together so not much privacy. The interior was poor quality - threadbare carpet, marked wallpaper and skirtings, a lot of cobwebs, maintenance carried out without any notice. It just didn’t meet our expectations. It has been raised with woodland lakes for a response but unfortunately they have not replied. It wasn’t necessarily enough to spoil the holiday but it was definitely not value for money."

Patrick - verified booking

"Couple of issues with the lodge, handles missing off the drawers in the bedroom and the base of the bed was visible which wasn't a pretty sight. However, the bed was extremely comfor table so that won points back. The shower jet head had one missing so didn't really work but the rest of the shower was great. Coffee table was badly stained and there was sugar all over the dining table when we arrived. The cooker produced burning smoke when turned on because of burnt on food on the bottom.of the oven which left us with the doors open and flapping tea towels before dinner. Ironically, as a young couple taking a break, we really enjoyed the lodge and area and these things didn't really affect us. just a little TLC given to the lodges and it would be perfect."

Patrick - verified booking

"Couple of issues with the lodge, handles missing off the drawers in the bedroom and the base of the bed was visible which wasn't a pretty sight. However, the bed was extremely comfor table so that won points back. The shower jet head had one missing so didn't really work but the rest of the shower was great. Coffee table was badly stained and there was sugar all over the dining table when we arrived. The cooker produced burning smoke when turned on because of burnt on food on the bottom.of the oven which left us with the doors open and flapping tea towels before dinner. Ironically, as a young couple taking a break, we really enjoyed the lodge and area and these things didn't really affect us. just a little TLC given to the lodges and it would be perfect."

Patrick - verified booking

"Couple of issues with the lodge, handles missing off the drawers in the bedroom and the base of the bed was visible which wasn't a pretty sight. However, the bed was extremely comfor table so that won points back. The shower jet head had one missing so didn't really work but the rest of the shower was great. Coffee table was badly stained and there was sugar all over the dining table when we arrived. The cooker produced burning smoke when turned on because of burnt on food on the bottom.of the oven which left us with the doors open and flapping tea towels before dinner. Ironically, as a young couple taking a break, we really enjoyed the lodge and area and these things didn't really affect us. just a little TLC given to the lodges and it would be perfect."

Lisa - verified booking

"The park itself is in a great location and is very peaceful. However, the lodge was tired and dirty. There was a wet patch on the carpet which we reported to reception. They told us they had tried to remove a stain. The inside of the bedroom cabinet had not been cleaned. There was a stain on the divan bed which looked like blood. Only half of the jets in the hot tub worked. When you phone the out of hours number, no one answers and the is no voice mail to leave a message. Ended up sending a text which we got a reply to 2 hours later. Reception was supposed to be open 8:30-18:00 hrs. However, when we went to check out a day early at 15:30hrs, reception was closed. It’s such a shame that cleanliness and customer service let the site down"