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per nightRobert - Verified booking
First glances, the property was lovely - just as it was portrayed.
However, things started to go wrong almost immediately. I tried both contact numbers given to me as I had an issue with not being able to use the 'smart' TVs - the first number was unavailable, and I left a voicemail on the second number (Malcolm or Matthew?), requesting a call back, which I never got. So, for the whole holiday, we were only able to use the TVs as normal, terrestrial sets. Not a major thing, but the fact that no-one could be bothered to ring us back got me quite angry - and that's when the other faults started to raise their head (remember, one returned call would have sorted all of these issues). Below is a list, in no particular order: We were unable to use the gas hob â the safety lock had been engaged, but the knob to release it was broken off (it looked like this had been gone for some time, and that various attempts had been made to glue something to do it) â so, oven cooking only. There was an unpleasant smell in the property; on the day we arrived, a plumber gained access to replace something in the upstairs toilet, as he said the smell had been reported previously â this obviously didnât fix it. Bird Poo â I know this is a major issue in the park, due to House Martins nesting in the eaves of the properties; however, I didnât expect to have to âjumpâ over the doorstep because it was covered in this stuff â there was nothing available to clean it with â I didnât pay the sort of money charged, just to have to clean poo away every day, anyway. Finally, there was the outside décor; this property did not look like it had been painted for a while, and there was a lot of peeling paint. Also, there were broken boards on the panel at the front â one ripped off and lying on the ground, and 2 or 3 others hanging off.
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Janet - Verified booking
This property was great.
Two couples one with mobility problems. So the downstairs bedroom and bathroom worked well. We also took our young springer spaniel and he was settled too. All Was Very clean, kitchen well stocked with most things you need for cooking. Sitting area downstairs good for daytime, upstairs used during the evening. We found the location enabled us to access local attractions on both coasts. A lovely relaxing break. We were very lucky with the too which helped! It would be helpful to have local information available, away resorts didn't give us their pack, but we collected one and left it behind, also a visitors book were recommendations could be left would be good. We loved birds of prey, which was just a few miles away. We had a lovely visit to Padstow Trerice national trust property was great, fabulous afternoon tea offer! Watergate beach was beautiful. We had a drink at the beach hut the food looked and smelt amazing, but booking is essential! St Austell as a place to visit us is rubbish but the beaches along that coast are beautiful we are told!
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Claire - Verified booking
There were a number of issues, as well as a number of recommendations.
Issues: - Really bad smell permeating the whole lodge. Seemed to be originating from the bathrooms - Frebreeze, air freshener and scented candles couldn't shift it all week. - Storage heater the front double bedroom didn't work. - We had to clean all of the plates, glasses, cutlery, saucepans and the grill, as they were dirty. - Remnants of a McDonalds was down the side of the sofa/under the table. - The cooker had been switched off - had to reset the clock to get it to work. Recommendations: - Lamps in the lounge - the lights are too fierce to relax. - Need bins in the bedrooms - Need a colander and a tablespoon in the kitchen. - The visitors comments book contains some local information, but we didn't find it until the last day. Recommend a client information pack including emergency numbers for doctors, dentists and the owners. Details of local shops, pubs and takeaways would also be useful.
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Peter - Verified booking
On arrival we found over 20 wasps which had been sprayed and were either dead, docile or quite lively!
! There was an awful smell emanating from en suite as the drain on shower had not been replaced by cleaner correctly. The owner of lodge was very amenable and fixed the drain and sprayed where the wasps were getting in. The smell from drain took a few days to fade and we kept finding the odd wasp up to the end of our stay. The lodge itself is ok but we found it to be very hot after the sun had been on it all day! There are not enough mugs, glasses or plates either to fill the dishwasher. The living area needs a lamp, the mattresses on beds are extremely uncomfortable and the en-suite and main bathroom need a mat to stand on after having a shower. The lodge is well situated for visiting most places in Cornwall as it is not far from the main road that runs down the length of the Cornish peninsular. The area surrounding the lodges is very quiet and fairly well maintained.
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Luke - Verified booking
We have had a very satisfactory âglampingâ holiday.
Considering the kind of experience we were after, it ticked all our boxes. The tent was spacious enough for the four of us (2 adults, 1 teen, 1 almost-teen) and had the right balance of amenities. The hot tub was an enjoyable experience in itself. Firing up the wood burners with the firelighters, kindling and wood provided provided a memorable experience for the children and ourselves as parents. The peaceful setting and the views of the surrounding beautiful countryside were appreciated. It was a haven to return to after our countryside walks and ramblings. The owners, Amber and Tony, were warm and welcoming and made our stay pleasant to remember. We would happily recommend this holiday property to anyone whoâs never been glamping before, and even to those who have.
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