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Holiday cottagesHoliday apartmentsHoliday lodges & log cabinsDog friendly accommodation
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per nightNiall - Verified booking
Where to start, based on previous reviews for this property i am surprised to be leaving this feedback.
It does appear that most of the issues experienced are probably outwith the owners direct control and most likely lie with 3rd party contractors (cleaners, hot tub maintenance & holiday park), however all issues stated below did affect out experience and the lack of communication and feedback from either the owner or Sykes has frankly been shocking. Firstly the overall cleanliness was very poor. The Hot tub water did not look like it had been changed since the previous guests, dishes were dirty, there was dust and cobwebs in a number of places and the bedsheets were already covered in dog hair on arrival. Its seems the only housekeeping that had been done since the previous guest was to replace the bedsheets and towels. On Friday the hot tub was accidentally drained by the hot tub maintenance company and left like this until 3pm. This ruined the one day of the week we had intended to spend at the caravan all day. To top this off it also became apparent that there was no water, not even one drop. On speaking to people from the park we were informed this is common on a change over day (so Friday and Monday) as water is supplied from a bore hole and due to the number of hot tubs on site there is not enough water to go around. As such we were forced to go out for the day. However what makes this worse was the lack of feedback and communication from either the owner of Skyes, it was impossible to get hold of either. After a number of hours trying to get hold of someone to sort this issue either by phone, messages or email i gave up and went out. Upon return at 3pm the owner was filling the hot tub again. The owner did state that would reimburse us for that days stay and an email would follow, no email has since been recieved. Sykes did eventually get in contact via phone 30 hours afterwards and compensation was discussed, however again no further feedback has since been recieved and no compensation given. The "restaurant" on site is extremely poor. If your lucky you will get a drink (after a 30 minute wait) but expect the food to be limited to a burger and chips only. The restaurant was also extremely filthy and staff miserable. I would say that the over all location is reasonable and the caravan does have a good range of facilities. These is sky, a smart TV and a number of other usefully items. The owners did leave a nice welcome pack with prosecco and some goodies which was nice. Its just unfortunate that everything else did not reflect the same high standard else this review would have been very different. I would not recommended ever booking through Skyes as they are impossible to get hold of. I would recommended avoiding this park if you plan on staying over change over days as you will have no water all day with no prior warning!
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Ian - Verified booking
This is the third time we have stayed in lodge style accommodation and have to say this stay was the best of the three.
I am guessing the lodge is fairly new which likely gives it an advantage but everything was great, the size, the facilities in the lodge, the location, the views, etc. all were great and if we were exploring this part of Northumberland again we would definitely stay there. Only one minor gripe was that the lodge has a security alarm fitted which is great when you leave the property whilst exploring but at night the PIR in the bedrooms trigger at the slightest movement which lights up the bedrooms for a few seconds. Not a lot that they can do about this other than put the alarms on the bedroom windows rather than having PIR in the bedrooms. If you want exact locations for the lodge as it is not on the main road here are the SatNav co-ordinates 55°17'40.0"N 1°48'10.3"W or 55.294431, -1.802860. Per the hosts' directions, better to drive into Longframlington village and turn left onto Rothbury Road and then turn left into Villa Lane (off Rothbury Road) especially if coming from a southerly direction.
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Marguerite - Verified booking
I have a number of observations re Starwood and the site.
There are obviously some issues with the water supply on site. We were unable to utilise the showers early mornings as the tanking system used apparently has had a fault for some time with no or very little water pressure. With Starwood itself there was an issue with the main toilet. We were unable to flush. The owner was advised but he was unable to arrange a fix. As this was an issue I was forced to undertake a repair. It wasn't difficult but not what I was looking to do. In addition the outside space could do with a bit of care and attention as it wasn't really condusive for outside entertainment, and I believe the site has banned the use of BBQ,s. Finally a little more attention to the general cleaning of the cabin would not go amiss or cleaning under the beds as an example. Sorry to go on but the cabin has the potential to be excellent and we had a very good holiday. Regards Marguerite and Ken
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David - Verified booking
We had issues with the kitchen lights which we had to reset using the fuse box(apparently fixed the week before) both toilet seats were held on by one fixing, shower in main bedroom cold(waiting for part).
Main bathroom bath tap not very clean and shower head the same. Noticed lots of cobwebs in both bathrooms and high up in the living room(so whoever cleans ) doesnât vacuum these up. The garden space was ok but I had to remove a dead bird before my dogs could get to it. So safe to say we never used the showers or bath or hot tub for that matter. On the first morning we both were itching from the bed so made the decision to pack up and return home so we will not be returning to Starwood again. I did let the owner know when he rang me about an electrician been sourced for the light so overall not a very good experience and for the price we paid NOT good valueâ¦Doubt we will get any money back and if not(lesson learnt)..
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Steven - Verified booking
Firstly, this is a true and authentic log cabin which had a lovely warm welcoming atmosphere.
The grounds were expansive and totally private and had a feel of being in the middle of the countryside. Even though there were two days of torrential rain, we were able to sit on the back porch to enjoy our coffee/ wine and not feel we were confined to indoors which was a positive aspect to the cabin. The living area is very spacious and relaxing with underfloor heating, so lovely walking around in just socks or barefoot. The kitchen was very well equipped with cooking utensils and also some cleaning products ( great as Iâd forgotten some). All in all it was a very enjoyable and relaxing stay and we are looking forward to returning in June.
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