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per nightMr Simon Langley - Verified booking
It was a lovely break thank you, an enjoyable two weeks.
Very comfortable. Have read earlier reviews regarding the bed, pillows and cinema chairs but we disagreeâ¦..everything was good thank you, maybe they have been replaced. Very comfortable indeed, as was the sofa. The only thing I didnât find comfortable was sitting at the table as the chairs were modern and high . We would have preferred a standard dining chair. Had it been summer we would have eaten at the outside table â¦. It was lovely having Wrendale crockery. All very new and spotlessly clean. All appliances worked well with the exception of the tv above the jacuzzi bath. This was reported on our first day and we were told that a part would need to be ordered to make it work, that it would be ordered on the Monday and it would take a few days. We chased it up three times but no part arrived and it didnât work for the duration of our break. No one got back to us so we gave up. This was annoying , especially as if it didnât work for us it canât have worked for the previous occupants. On reading reviews it is apparent the tv in the jacuzzi area hasnât worked properly for some months so Iâm at a loss to know why we were basically fobbed off in this regard. Obviously we have stayed on the site previously ie pre Covid when things were newer. I expect there is some sort of ongoing maintenance on this property, and I think the next thing which could improve this property would be to replace the kettle as this looked shabby, especially next to the beautiful crockery which looked almost new. I appreciate it gets a lot of use but I donât expect a kettle to look quite like ours did. Someone had in the past attempted to open the door near the bath without first opening the blind and this is damaged which looks a bit unsightly but people should be more careful and given the expense of repair I understand why this was left as it was. Please understand this is constructive criticism, not a complaint. Itâs just that we had stayed in the lodge nearby previously and that was immaculate. Having said that , it was pre Covid and a lot of visitors will have been in both since , so maybe the newness has worn off there too. With staying two weeks we had to ring to find out what arrangements would be made to freshen laundry and the towels. Clean laundry was supplied at the end of week one and we changed our bed and put the used laundry outside for collection. It would have been better had we not had to arrange for this ourselves. Indeed I phoned before we set off for our holiday about this and no one got back to us. It shouldnât really have been us requesting/ chasing. It should be something we are told will happen on whatever date. We stayed in the lodge quite a lot as we just wanted a rest rather than a holiday and it was good to be familiar with our surroundings and know where local shops etc were. The fridge , freezer, cooker were all adequate, it was nice having a wine chiller which gave us more room in the fridge . We had plenty of cooking utensils and equipment including a microwave , dishwasher and washing machine so it was very home from home. The owners were very generous in leaving films to watch in the cinema as well as a few books. Wrendale playing cards too ! We buy Wrendale for family and friends as we live not far from the person who designs it. What a small world ! The sauna was well used by us and despite earlier reviews, we found it spotlessly clean. A very relaxing break thank you but I hope that our comments and feedback are used to remedy the issues raised for the benefit of future clients.
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Ben - Verified booking
My wife an I stayed at the property for the last week in October half term 2024.
We chose to book the Friday to Friday because the price difference like everything goes up by alot for half term, the Saturday to Saturday was going to cost alot more. We arrived on Saturday morning, we had no choice but to loose a day already because of work commitments. We were a little disappointed, we had our towels changed because the ones already in the property had old make up stains on them. Every single blind covering windows had damaged shutters on. There was marks all up some of the walls like someone had dragged a suitcase across it. But most of the walls in the property had marks or scratches on them. Make up hand prints on the walls in the bathroom. The floor was a state, all round the edging of the laminate/tiled style flooring in kitchen that went into the bathroom was all chipped and worn away. Inside the draw under the wash basin in the bathroom looked liked it had something burned/spilt into it. The coffee table in the sitting room had horrible black marks all over it, and what looked like chunks of wood chipped out of it. The ceiling light hanging down in the sitting room looked like it was hanging off. Not all lights for the outside porch area were working. The fencing on the decking behind the hot tub had broken slats hanging down. Plant pots with weeds growing in them which just made it all look really run down. However, we didn't allow it to effect our holiday, and we can't fault the staff, we made the ladies on reception aware straight away because the last thing we wanted was to receive an email to pay a house keeping charge after the holiday, and luckily we did as they made us aware that they were ONLY aware of ONE blind being damaged. But the ladies were really lovely and understanding, they took note of everything we had mentioned. The area itself where the lodge is was lovely, very quiet and secluded. But the big question, would we stay there again? And a simple answer would be no :( and it's such a shame because in the pictures it looked amazing. We just feel that for the money that we paid, it just wasn't worth it. If we had paid for the Saturday to Saturday, I think it would of been more upsetting for us because of the extra amount of money wanted for that week.
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Mr Aspin - Verified booking
We found the booking process was straight forward and without problems.
We arrived at 15:45H ready to take over the propery at 16:00H, unfortunatley only at 15:50H did the clearers desended upon the property and told us they would be ready around 16:20H which they were. So a bit late but ok, can happen. The Property itself was clean, although for a "luxury" property it did look tatty in places. Examples, the couch was shot. No comfort at all, totally sat through and without any support. Urgently needs replacing. Paintwork inside in places tatty and flaked off, repair work on wall above sink not finished. The 1st time we filled the indoor whirlpool and switched on the pumps we were greeted by black slimey stuff coming out of the jets. So after letting it run for an hour, emptying and re filling twice it seemed we had solved this problem. Very strange and a pain was the fact that there were only 4 of everything. 4 plates, 4 bowls, 4 knives, forks, spoons, and a total lack of kitchen accessories. And only 1 oven glove ??? @Sykes.. Have you ever tried to remove a hot heavy oven tray/Dish with only 1 oven glove? Is is a no go! There was a dishwasher which we never got around to using, then due to the lack of everything we had to wash everything up in the sink straight away. Very annoying was that on arrival the Wifi was offline and the Provider needed 5 days to get it fixed. Not the fault of Sykes but none the less for me who needed the wifi for work a real problem. If the above issues were sorted before our coming then our stay would have been a 8 or 9 out of 10. The region itself is lovely and well worth a visit.
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Mr May - Verified booking
This Property was very nice to stay at.
We booked it for 4 nights and wish we couldâve stayed longer. The area was quiet and you were left undisturbed. The property included everything you needed, wouldâve been nice if there was some board games at the property- wouldâve added a nice touch but really isnât something I would complain about. The property was in a lovely, clean and welcoming state which made you appreciate the lodge. Everything worked as it shouldâve, the hot tub was all clean and ready for when we arrived. We were greeted with a nice welcoming box which included: sugar, tea, biscuits, cloth and sponge for cleaning and dishwashing tablets- 1 for each night we stayed. It was nice having doors that opened right onto the decking where the hot tub was situated. This meant you didnât have to walk around to the front door in the cold. The hot tub was sheltered by a roof which was nice if it started to rain whilst you were in there and included lights that lit up the outside hot tub area. The bed was comfy and the closet included plenty of storage area for your belongings. The sofa was comfortable and the TV was a good big size for watching movies and unwinding. The kitchen area was very smart and included everything you would need. The bathroom area was modern and relaxing- the only pointer I would pick out was the silicon sealant around the top of the bath tub where the taps were wasnât fully sealed and looked like it needed resealing. Overall this property was very nice and I would honestly come back and stay again for sure. Thanks for having me.
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Wendy - Verified booking
I enjoyed my stay in Floraâs Hut although, due to an unforeseen commitment, I unfortunately had to cut my week short.
Despite the appalling weather I experienced whilst I was there I found the hut cosy and quite sheltered from the elements. It was only myself and my little dog so we had enough room although, at 5â6â and petite, I wouldnât recommend for very tall or bigger-built people as the bed, although very comfortable, might prove a little snug. And although the 8 cushions were aesthetically pleasing, they were quite impractical as there was nowhere, other than the floor, to put them when in bed. I did struggle somewhat with somewhere to hang my wet waterproofs and soggy clothes, and having gone through several pairs of boots, trying to get things dry was a challenge. I like to read in bed, too, so found the lack of bedside lamp rather unfortunate, as one had to get out of bed to turn off the overhead lights. And I would have benefited from a shelf over the shower room basin to put my toiletries and contact lens fluids. Ended up just rearranging the kitchen shelf and using the kitchen sink instead. The water was lovely and hot in the shower, which was great after all the cold rain. I was very glad of the secure garden as Jimmy is losing his sight and wasnât able to get lost. Sadly, because the weather was so very bad, I wasnât able to sit in the secluded little garden, but on a pleasant day Iâm sure it would be wonderful. I liked the peaceful location with easy access to the main roads. And it was kind of the hosts to leave milk and biscuits. I would stay there again especially in a drier season. Thank you.
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