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per nightDr Joanne Milner - Verified booking
This is the third year running that I have stayed at this lodge.
It is in a great location and is a fab sized lodge which I have always loved. The hot tub is also a bonus. Unfortunately it is now becoming a little tired and needs some attention to maintenance and cleanliness. On arrival the windows inside and out were filthy which in a lodge with this much glass really is noticeable. So I began by cleaning the windows to make my own stay feel more luxurious. Over the course of the holiday a number of maintenance issues became evident - extractor fan in the main bathroom was broken, dishwasher has a clip missing so the top shelf falls out when you use it, the light on the kitchen extractor fan was broken, dining table has a wobbly top, main bedroom ceiling has some mildew, pots and pans are chipped and the non stick is scratched, ornamental flowers are jaded. In addition throughout the stay when both doors were open there was a sewerage smell. I couldn't work out if this was a site problem although the rear lodge skirt was removed indicating that perhaps this was under repair. This is not the standard I have come to expect from this company and I have to say I was disappointed that this lodge does not appear to be being maintained to the standard it deserves given the number of issues. Needless to say I have not rebooked this lodge as usual. I could have complained whilst on site but did not want workmen throughout my stay so decided against this. What did you enjoy most about your stay? The location. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Grizedale go ape
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Michael - Verified booking
Decking was freshly varnished with no warning - our dog slipped and crashed into the furniture and our daughter slipped, smashing her face against the decking and spending most of her holiday with a fat lip and bruised forehead.
We also felt as though we were then treading varnish through the property as the bottom of our feet felt tacky. The top step of the decking was loose and another trip hazard. The carpet divider between the door bedroom and it's en suite wasn't screwed down properly, meaning screws would pop up and the door wouldn't shut properly. The freezer needed de-icing as a build up of ice was preventing the door from shutting properly, and the handle on the freezer was broken. We only saw the hot tub maintenance man once, early in our stay and by the end of the week the water level was so low, the water was so cloudy and there was a build up of grime meaning we were unable to use the hot tub for the last two days of our stay. We were also disappointed to find no hand soap, which is quite a basic thing we've always been left on other lodge holidays. In addition, Parkdean did very little to manage kids running riot late at night (passed 11pm) chasing eachother and dogs with sticks, screaming and swearing as they did so. A real shame as the lodge was otherwise very homely and has a lot of potential if looked after properly. White Cross Bay is a great location, with decent access to the lake, as well as nearby towns. Would be happy to be contacted regarding our issues with the property and can provide photographic evidence if required.
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Jennifer - Verified booking
Great lodge - would easily fit 6 adults, even in the smaller twin room as two bathrooms (one ensuite, one family) keeps it feeling spacious (even with a puppy!
) The overall decor is a little dated and choice of furniture in the lounge means that 6 adults are not completely comfortable for long periods without using dining chairs/floor but that did not bother us at all. The main bathroom toilet seemed to have a leak so there was significant water damage to the bathroom floor and skirtings but again this did not affect our stay at all. A modernising refurb overall would bring this place right up to top class. The hot-tub and outdoor space was brilliant for our group, and location of the lodge meant that the evenings were peaceful and quiet. Good kitchen and bathroom amenities - towels, varied cookwear, dining-wear, some cleaning products and a disposable BBQ (we didn't get a chance to use though!) The lodge is a short walk to the park bar/restaurant however I would not rely on this place for eating - service was quite slow and quality not fantastic. Worth driving or a 45 mins walk into the town. The lakeside marina & BBQ area was great for us to use our paddle-boards and kayaks, and had a great sunny afternoon paddling across the lake to a secluded beach. Will definitely be back if heading to the Lakes again.
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Miss Hayley Jump - Verified booking
Really lovely lodge positioned at the end of a small cul-de-sac so no passing traffic.
The lodge was very clean, warm and fresh. Quiet location although you could hear the traffic on the main road despite not being that close to it! Very handy for the park, swimming pool, restaurant etc. 5 minutes walk to the lake shore. White Cross Bay is ideally located for exploring the Lakes. The hot tub is a great addition to save having to hear 'I'm bored' from the kids as soon as you get back to the lodge! We also visited the swimming pool at Troutbeck Bridge which was an added bonus and also very clean and inviting. Great holiday and amazing weather for October! What did you enjoy most about your stay? Taking the kids up Loughrigg, first (mini) mountain conquered! What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Would recommend getting the 555 bus from the bus stop at the entrance to WCB and going to Keswick, Grasmere & Ambleside. No parking hassles and you can get on and off as many times as you like.
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Miss Sophie Stubbs - Verified booking
Very disappointed with this booking.
This stay was booked for my partner's 30th birthday and we was very much looking forward to it. However my baby ended up in hospital and was treat for sepsis so we had to cancel, after ringing and explaining to the lady on the telephone and offering to move our stay to march and pay more, the owner still refused this - even after checking on the website there was full availability through march. This meant we had to miss out on a birthday celebration, and the rest of the group still had to go to not lose their money. I was told the owner said he would be out of pocket, even after we offered to pay more. Definitely won't be recommending. Shame. Due to losing the money on this, we now won't be able to reschedule his celebrations What did you enjoy most about your stay? Not applicable What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Not staying at Cedar lodge
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