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per nightEmily - Verified booking
We couldn't find the property initially which took some time to locate.
I don't think the sign posts helped as they were sending us one way and the lodge was in another direction. When we saw it, we kept writing it off as we GENUINELY thought it was derelict! That is how the property looks - derelict! We eventually realised it was our lodge. We were horrified. Half the decking is destroyed as well as the outdoor table and chairs. It is barriered off but why this has been left as it is, I will never know. If this was my property that people are *paying* to stay at, I would have had this cleared up instantly. It is an absolute mess. Shame I can't attach photos here. When we got inside, it is lovely inside, however the cleaning standards are somewhat to be desired (being polite). As we entered, I took off my shoes and started moving our belongings around, I kept standing on food (yuck) and the kitchen floor was sticky. So before unpacking I was on my hands and knees cleaning the floor. When I vacuumed I realised the vacuum is dire which could be part of the problem, however, I don't erase all responsibility from the cleaners as we found many disgusting items that we had to clean ourselves. A pan, container, kitchen doors etc. The blankets and cushion covers were filthy so I removed them and placed them with the dirty towels on our departure to push the cleaners to wash them so that the next guest doesn't have to endure the filth. Also to note, we had filthy windows, a dirty oven and filthy oven trays, and a broken bin. When I was vacuuming we also noticed, as my daughter nearly stood on it, was a large nail on the carpet! Another main complain was the hot water in that there wasn't any! We called an engineer out but he showed more interest in exiting the property than resolving the issue. We had hot water intermittently after this, which we survived with - tip - turn the heating off to get a better chance of getting hot water, even if it is for a short period of time. He told us basically that it was a glorified shed and what did we expect - well for £200 a night I do expect hot water funnily enough!!!! I have since read the reviews on here which I wish I had done before booking. I agree with the lady that stayed before us who complained about the boiler noise and the hot tub noise - it is continuous throughout the night. I am really sorry to say this, but please don't waste your money here, it simply isn't worth it. Put it somewhere else where you will get what your money pays for, as this isn't it. Lastly, I wouldn't massively rate the complex either sadly. We didn't eat there (it didn't look appetising) so I couldn't comment but I saw one lady running around all by herself in the restaurant so I had to wait 10 minutes just to get change from her. The bar was filthy and sticky. The arcade has more toy claw games (the rip off ones) than actual games. The receptionist misinformed us so we ended up buying a swimming pass only to be told this wasn't valid for the pool party we had shown up for (despite my husband checking with her before we went) so had to pay for the pool party session on top, all in all £50 just to go swimming. When we got there, they would only let us in at 1pm - when the session starts, so by the time we got changed and put our belongings in the RIDICULOUSLY small lockers, we had lost 10 minutes. Their clock is 5 minutes fast so they kicked us out early, meaning we paid £50 for 15 minutes of swim when we should have had 30 minutes. They should have let us in early to get changed, even if they don't let you in the pool beforehand that is fine, but then to kick us out early on top, having already been ripped off, we weren't impressed whatsoever. Having booked this for my 40th, we made it what we could. But it was a huge disappointment.
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Jessica - Verified booking
The lodge itself is lovely and well decorated.
It had all the essentials needed for a perfect stay; hot-tub, BBQ, 2x bathrooms, comfy beds, lovely views and were very accommodating for our 10 month old son by providing both a cot bed and a high chair. We cannot fault the interior and overall stay. However, there was a persistent smell coming from the main bathroom and even with the window left wide open we couldn't work out where it was coming from. We then discovered when heading out for a walk that when this toilet is flushed, the raw sewage from the toilet is leaking down the side of the lodge and is not being disposed of correctly as the pipe is clearly not sealed. Hence the foul smell. Of course we did not touch nor go near the raw sewage, however we were exposed to it. Sewage contains germs like bacteria and viruses as well as parasites and worms that can cause stomach and intestine or liver illness. None of us have been poorly (touch wood) but it came as a great shock and concern knowing that us and our son would have been walking past the leaked sewage with the bacteria remaining on our shoes/pram wheels. We were constantly worrying about washing hands relentlessly and making sure nothing dropped on the floor for the rest of our stay. I have taken a video of the leaking for reference and will be happy to send on if you can provide a number / email I can forward to. On the last night (Sunday evening) of our stay, whilst preparing our dinner, the whole electricity within the lodge went out. No lights, no power. This was around 6pm (on the bright side, handy that it was before the sun had fully gone down and everything was in complete darkness). We searched the lodge manual and both the booking confirmation for an emergency number and had no luck managing to find one. There was no-way of contacting the owners or Sykes Cottages quickly for assistance. My husband walked up to the Park's reception (nobody there because of the time on a Sunday evening) but managed to speak to the Night Manager and explained what had happened. He came down to the lodge and managed to trip the power back on via an external box round the side of the lodge. However, for us this was not clearly shown nor explained anywhere for us to sort ourselves. I would suggest either an emergency contact number or a 'what to do if' FAQ section is included to detail this for future renters. As mentioned the lodge is beautiful and a great location on site and we cannot fault the overall stay and interiors. But the raw sewage is a huge red flag and we are just thankful that none of us were unwell, hence the low cleanliness rating. Along with the electrics, very inconvenient, but we understand these things happen, but for there to be no emergency contact or information on how to rectify is a problem. I look forward to receiving a response to the above. Best wishes, Jessica
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Andrea - Verified booking
The property is very well described and in a beautiful setting.
We were quite fortunate with the weather and was able to use the hot tub despite the weather forecast making us think it was a waste getting it. The actual lodge itself. The whole of our party were dubious in the actual place having been cleaned thoroughly and personally feel it was cleaner when we left. We had to go round removing approximately 30+ spiders which my step daughter is terrified of, on our last day we spotted where we had missed and there were 3 in the area near the dog at the front door. The beds werenât the most comfortable but Iâm comparing this to my own mattress at home and therefore realise itâs not always possible to have it comfortable for everyone when it comes to the beds. The bunk beds are no where near good enough for an adult and I feel the listing should say suitable for 4 adults and 2 children not just 6 ppl. The seating area is a lovely area but the settee has such large seats that is hard to get comfortable and we sat in the dining room chairs a lot. All in all we had a lovely time and even saw a Deer on our way to the lodge, which was great. Itâs a shame that the lodge isnât in the sun, but we knew this before we booked. The hot tub is great but very noisy in the night for the person sleeping in the room directly next to it. We had a great time but think the cleaners need to actually clean, this includes every crevice as it was full of cobwebs around windows and the amount of spiders. I do t think itâs somewhere that we would return to.
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Barry - Verified booking
This was our second time staying at the lodge, the standard of the facilities seems to have declined and there are signs of wear.
The radiator in the bunk room still does not work, and the television has no remote. One of the double bedrooms has a broken cupboard door, the shower room has a dodgy light, and the shower door seal has deteriorated and is causing a major flood. The room would benefit from having a drying rack for our wet clothes. In the kitchen, the hob decided to not work on two occasions, and we ended up having to get a takeaway. The draw below the hob was off its rails, and the boiler still stops working which results in no hot water until we restart the boiler. It is a shame that the new decking area does not match the old decking, and there is still a lot of glass around the lodge, which is very dangerous. The maintenance crew were all super helpful, and efficient, we ended up getting to know them very well over the course of the week! We absolutely love the location of Woodland Retreat, and with a touch of TLC could be fantastic. Lake District Lodge Holidays ....... Do you know if the owners are looking at making any improvements to it? We intend on returning next year, but wouldn't come back if it is in it's current state. What other options that are similar to this do you have to offer us? Look forward to hearing from you soon. Many thanks : )
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Rob - Verified booking
The property is in a great location for Windermere and Ambleside.
It is also in a great spot on the site itself, in the woodland as described and is quiet and private. The hottub is in a good location and was serviced daily. We paid for a leisure pass which was £7 ish per adult, we only used the pool and had a drink in the bar. The pool is a bit chaotic, however this is expected on a family holiday park. As for the lodge itself, the decking appears relatively new, and the kitchen area also appears to have had a re vamp (except the oven, which could do with a deep clean). The rest of the property is dated, and to be honest on our arrival was dirty. The bathroom sinks were grimy, as was the toilet seat, there was dust spiders in all of the corners, broken bin and dirty up the walls and mould in places. Not ideal with a six month old baby in tow. The property suited us for the location but for the price we paid it did not reflect the standard I would have expected. Also the check in time of 4pm is quite late given it was clear that the property has not been thoroughly cleaned before our arrival.
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