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per nightMarek - Verified booking
Have very mixed impressions after our week long stay.
Many things were great: the park, the hot tub, the fact that other dogs were on lead, the lodge itself. However housekeeping and maintenance was erratic and inconsistent: we had to clean black mould in the ensuite bathroom before we dared to use a shower, there was black mould on the ceiling in both bathrooms and our car park became a puddle after rain. It was very difiicult to pack our stuff in a car while wading through ankle deep mud on the day of departure. I reported the bathroom issue on the 2nd day of our stay and said that wr needed to use a shower after using a hot tub, so I cleaned it. I also asked for a different hoover as one in property was overfilled and smelled unfresh, and a dustpan to be able to clean around the fire. None of my requests were actioned. I heard an apology for mould, but there was no real follow up on other things. In overall we are not sure if we are going to be back. The lodge has a lot of potential and it is a great shame that it is not looked after properly. Hot tub was excellent, hot on arrival and monitored daily. I believe it is maintained by an external contractor. Also some things in the lodge were broked: the kitchen recycling bin had a broken lid and a lounge radiator valve was detached! One of the sofas still needs attention as mentioned in a previous review. We paid just under £500 for a week, does this jusify poor state of the lodge and lack of staff attention? Perhaps things are let slip in quieter season. Only giving 2 points for maintenance for the hot tub. Really disappointed with customer service and poor level of cleanliness. The welcome pack was nice, but not enough for a week stay, we had to buy a lot of household products ourselves.
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Craig - Verified booking
I've been staying here in various stone rush lake side propertys over the last 8 years.
As I said Last year some of these property's are on the decline had problems with builders last year ect with property problems not as good at when I first started staying here. I love the location pracefull tranquil lodges squirrels, birds with stream out back. I stayed in number s14 this time wasn't very clean dirty floors with viable areas of mold. The property had a strange smell on arrival and was more apparent round the sink area. The shower tray and toilet had visable signs of a leak and some of the thermostats on the rads were actually broken and some did not work as they should. The oven when fired up had a bad smell due to not being cleaned propely if not at all very simler problems to last year that were reported. There vas no dust pan and brush so I brought a cheap one and left it there as there was only a sweeping brush. I know all these lodges have the basics and more every one does and they should all be checked and replaced as and when nessesery you shouldn't have to ask. The over all experience with all the lodges is fantastic but the small things do matter as well as every thing should work and be there. The hot tub maintenance is spot on someone comes round every day checks levels ect and makes sure the waters all good to go. The last few years I've really noticed the decline in property maintenance and the lovley attention to detail is no longer there. The old mill is nice and staff are really polite and very helpful.
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Neil - Verified booking
On arrival the kitchen surfaces were sticky, the kitchen pans needed additional cleaning before use, thick dust on the blinds, hair and dust on the floor, and there was poo in the toilet from a previous occupant!
Underneath the lovely robes provided, the door was covered in mould. The reason it may not have been hoovered during the previous stay, the hoover was blocked! Did the best we could with a dust pan and brush when it was our turn to leave, but do not think brushing floors by hand enhances the holiday experience. The sofas look lovely but one of them had zero support, the base was worn on it, effectively limiting the four of us to fighting over a two seater sofa. The handle on the master bedroom's wardrobe was hanging off, a really easy fix, if only I'd taken a screwdriver with us on holiday! We bought more clothing hangers as 1-2 per person is not enough for a week long stay, left them in the lodge so hope other people get the use of them. Thought the box of essentials provided was a nice touch and quite useful. The LG TV was awesome, so many options for using apps like netflix, disney etc, good choice ket our teenagers occupied. There are dvd's in the place but no dvd player to play them on? Hot tub was one of the main reasons for booking and was excellent. The park itself is quiet and relaxing and the outdoor areas are really well maintained. Overall we had a good break but it could have been awesome with just the minor details attended to and a deep clean in between stays.
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Gill - Verified booking
Short concrete path leads directly from car park to the property.
I have had back trouble in the past so really appreciated the orthopaedic mattress - so much so that I have taken its details and have ordered one for mysellf, The owners obviously take pride in providing everything a guest could wish for. Cupboards/drawers full of books, games videos etc for if weather is bad (luckily we didnât need them). Every conceivable kitchen implement was there including Tupperware boxes to make a picnic if desired. Towels were the softest we have ever felt and smelt like summer - name of fabric conditioner please. Cottage very clean with enough cloths and comprehensive cleaning materials to clean a medium sized hotel. All we needed to bring on holiday were our clothes and toiletries- everything else was well provided for. Well located near Bude and beaches. Comfortable stay for two people using second bedroom as storage for suitcases etc. Might be a bit snug for family if four. All in all would book this dog friendly cottage in future
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Clare - Verified booking
The apartment was well equipped and clean, very nice decor.
A good location for getting about. But sadly the photos had made the garden look much larger than it is, and itâs very overlooked - itâs in a holiday park which isnât clear in the description in my view and they are crammed in. So eating outside meant looking at cars, or other houses. Itâs just about ok for 6 people in terms of space but itâs not huge. The garden isnât fenced in fully so dogs canât be left outside. Sykes didnât really listen when I said the photos are fish eye lens and donât represent whatâs really here, I was a bit frustrated. That said, itâs a nice place, we had a nice time, itâs very well equipped, very comfortable, but Iâd review the photos so expectations arenât raised - especially the garden. Iâd have given a more positive review if I knew what I was getting - but wouldnât have been my choice as I like more internal space, garden space and nice views.
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