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per nightJayne - Verified booking
The property is becoming rundown and tired.
There is chipped kitchen floor tiles and the kitchen units are very worn. The oven was filthy and looked like parts of it were being held together with some sort of blue tack. The inside of the microwave was dirty too. We didn't use the dishwasher, so we don't know what state that was in. The kitchen and bathroom floor tiles were really dirty. The laminate flooring throughout the property was dirty too. We spent part of our first morning sweeping and hoovering all the floors, including under beds etc. We swept up so much debris. The sofas had debris and dog fur on them. We hoovered them as well as we could. We then got on our hands and knees and tried to clean the kitchen and bathroom floor tiles with hot soapy water. Not the best start to our holiday. The water was dark brown. The grouting needs a scrubbing brush to sort it out, but we certainly weren't going to do that. There was too much laminate flooring to clean. The mop provided was dirty, so all we would have done was push the dirt around. The bathroom wall tiles and the shower screen need black mould and limescale removed from them. The back door is ancient. The front door sounds like you are entering a haunted house. The double glazed window in the lounge has blown. The driveway is full of weeds etc. The decking is very springy. The back garden is the local cat toilet. We had to regularly hose the cat poo away so our 2 dogs didn't try to eat it. The walls are grubby and marked. The visitor information book says the property is in the progress of being sorted out. It certainly does not say that on your online details. If it had, we would never have booked it. The property has such great potential to be lovely given it's layout, garden and position. it is such a shame it has been allowed to get so bad. We have rented out lots of holiday cottages over the years and never had such problems with cleanliness etc. We were very disappointed.
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Kelly - Verified booking
When we arrived at the accommodation, it had not been cleaned from the previous guests.
Dirty bedding and towels, rubbish left, dirty dishes etc. Sykes arranged for a cleaner to attend but we had to find somewhere to go for four hours! The cleaning company paid for us to have dinner which was welcomed but we still had hours to wait to get into the accommodation. The accommodation needs a thorough deep clean. Behind the TV was lots of insects; underneath the sofas were really dirty; there was mould in the bathroom; the bottom of the bed was dirty; the outdoor wood burner was full of cigarette butts; some of the crockery in the cupboards was greasy and dirty; there was dirty underwear in one of one the drawers. Outside, the decking area (shown on the website pictures on the and booking details) had been removed and piled up in the garden; sharp metal fixings were left sticking out of the ground where it had been screwed down. This was dangerous for dogs and children. There were building materials in the garden and the garden gates are not secure for small dogs who can fit through the gaps - our dog escaped twice and we had to block the gate with bins and old bricks from the piles left in the garden.The front driveway is full of weeds and the plants are overgrown - one covers a front bedroom window. Many of these issues were mentioned in the purple breakage record, previous reviews and the guest book, but the problems remain. It seems to me that the owners don't really worry too much about the condition of the accommodation. I really did not want to stay and reported these problems, with photos, to Sykes on several occasions during the week; I received responses telling me that the problems had been passed to the property team or that the customer relations team would be in touch. No one contacted me. We vacuumed underneath the sofa and throughout the accommodation and cleaned all the crockery before we used them. This is not what we expected from Sykes.
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Jacqueline - Verified booking
The fact that I didnât score top marks for each of the categories didnât detract from our enjoyment.
The location of this cottage is amazing if you like peace and quiet . If you want a âquick pop to the shop â maybe not as good although there are plenty of supermarkets about 20 minutes away ( by car). Being in the forest at this time of year was a joy . Lots of opportunities to park and walk for hour. The garden is on a couple of levels with some interesting nooks and crannies . It felt completely secure for our dog to investigate. Surrounding towns / villages are very dog friendly and we were made welcome everywhere. (Try Alex Gooch in Monmouth). The cottage itself had all that we needed but for me the sofas were a bit tired and didnât offer my dodgy back enough support . I realise that is something personal to me and maybe other guests would be fine. At home we rarely get the opportunity to watch television so it was a bonus to have a television that worked as described in the holiday listing . Very often, listings say âsmart tvâ but channels are very restricted . However this was not the case at Anvil Cottage.
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Carol - Verified booking
Rose Cottage and our host were lovely.
The cottage was comfortable and the location is very good for exploring the Forest of Dean and surrounding area. The water pressure is not good upstairs if someone else is using the shower downstairs, but that was just a minor detail. Being right on the main road to Lydney would not have been my first choice but wasn't too much of an issue as the off street parking was good. There was no noise from the workshop opposite and having the sign outside made the cottage easy to find. The only issue I had whilst booking was with Sykes cottages and the very rude person we first spoke to who cancelled our original booking without consulting us even though we asked her not to and we were then left to find an alternative, which she also got wrong. Fortunately the second person we spoke to was nice and competent and sorted out the error. It does not make me want to use Sykes ever again, even though the holiday was eventually relaxing the stress beforehand was not what we needed.
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Des - Verified booking
Badly chipped tiles in kitchen,toaster half of it didn't work,and not kept clean, kettle needs either descaling or replacing.
Bath needed cleaning as when arrived had hair In it.no garden maintenance or upkeep grass not cut rotting apples all around,and part of garden fenced off with 2 road side cones and mesh??. The fire pit had been used as an ashtray not cleaned out.could benefit from a radio.no review book.driveway still not addressed as other reviews state.stll catches front of car and did reverse on my car is not low is only a fiesta.also no maintenance as in needs weeding and large bush needs trimming,did not state when booking that this was a work in progress,only found out when looked through the pack that was left for us.if I knew this before hand I would not of chosen this property.not many good points but the beds were comfortable,and was in a quiet area.i have stayed with Sykes many times,and never had any issues with thier propertys, sadly I was disappointed with this place and would not recommend it,the pictures that are on Sykes website are out of date (theses need updating).
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