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per nightMrs Bottomley - Verified booking
We holiday several times a year. A mix of mostly self catering and two hotelbreaks. Lostwithie/l is a firm favourite and especially Brunel Quays but not this time. On arrival there was no welcome. Most owners are happy to welcome guests with a text or card on arrival, often both. It’s usual to find a cream tea or cake on arrival and milk in the fridge and tea bags. Sometime a bottle of wine. Some guests travel a long way. This welcome is greatly appreciated. We arrived and there was no welcome text and on entering the property, no welcome card. No milk in fridge, nothing. It was January and the property was cold. Nothing said welcome. We tried to turn the heating on but no luck. The lovely neighbour had a look but said it was different to his. That evening we went to The Globe for dinner and came back to a cold property. Then after a shower went to bed. OMG. The smell from the bed linen/duvet was horrendous. We were seriously thinking of going home next day so I began repacking. Next morning I phoned the rental office and they were helpful and said someone would come round. Two people arrived with new bedding and a new duvet. One of the ladies seemed very familiar with the heating system. It was set for one hour in the morning and one hour in the evening. That was changed and I have to say that after that we were warm. Thank you for that. Also the bed was newly made and fresh but what we experienced should not have happened. I mentioned to the ladies from the local office that there was no welcome and I was told that the property was a totally managed property and the owners had no input. That is no excuse. Hospitality speaks volumes and here it was seriously lacking. We even had the distress of finding the curtain at the front door, a large door andmassive curtain on the floor. It parted company with the curtain track. Overall this was a stressful holiday and it was meant to be very special. IT WAS A BIRTHDAY HOLIDAY.
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Mrs Bottomley - Verified booking
We holiday several times a year. A mix of mostly self catering and two hotelbreaks. Lostwithie/l is a firm favourite and especially Brunel Quays but not this time. On arrival there was no welcome. Most owners are happy to welcome guests with a text or card on arrival, often both. It’s usual to find a cream tea or cake on arrival and milk in the fridge and tea bags. Sometime a bottle of wine. Some guests travel a long way. This welcome is greatly appreciated. We arrived and there was no welcome text and on entering the property, no welcome card. No milk in fridge. It was January and the property was cold. Nothing said welcome. We tried to turn the heating on but no luck. The lovely neighbour had a look but said it was different to his. That evening we went to The Globe for dinner and came back to a cold property. Then after a shower went to bed. The smell from the bed linen/duvet was horrendous. We were seriously thinking of going home next day so I began repacking. Next morning I phoned the rental office and they were helpful and said someone would come round. Two people arrived with new bedding and a new duvet. One of the ladies seemed very familiar with the heating system. It was set for one hour in the morning and one hour in the evening. That was changed and I have to say that after that we were warm. Thank you for that. Also the bed was newly made and fresh but what we experienced should not have happened. I mentioned to the ladies from the local office that there was no welcome and I was told that the property was a totally managed property and the owners had no input. That is no excuse. Hospitality speaks volumes and here it was seriously lacking. We even found the curtain at the front door, a large door and massive curtain on the floor. It parted company with the curtain track. Overall this was a stressful holiday and it was meant to be very special. IT WAS A BIRTHDAY HOLIDAY.
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Michael - Verified booking
We liked the property it ticked the main boxes that we need for a holiday, it was quiet, private, warm, plenty of hot water, clean and comfortable bed.
Even though there are neighbours either side you can't actually see them as the property is surrounded by tall trees. Lanreath is a very quiet little village and there are safe walks from the property suitable for mobility scooter. Looe is only 6 miles away and Fowey close by via the ferry. Bodmin about 20 minutes away. The conservatory is a nice place to sit and take in the quiet and the sofa in there is comfortable. I think a few improvements would make the property even more appealing, the bathroom whilst perfectly useable could do with an upgrade and we had an issue with the shower door which the owner arranged repair the same day which we really appreciated. Its only a personal preference but I would remove some of the trees at the back to open the lovely view over the fields towards Bodmin from the conservatory. But all in all a nice place to visit.
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Angela - Verified booking
Excellent stay.
Penang served our purposes well. We were hiking in the area while also working, and with no car, we appreciated the proximity to buses and trains, as well as lots of meal options ... even a Tesco Express over the road. The Wi-Fi worked well with both of us working and holding virtual meetings, and the house was very comfortable and well suited for two people working. Lots of space (even more than we had anticipated in the description). Everything we needed in the kitchen. Unfortunately, given the time of year, we did not get to make use of the outdoor amenities or the garden room, so can't really comment on them. However, we did enjoy being able to have a fire on a couple of chilly nights. Despite the proximity to the road, the house's elevation, plantings and good windows meant that we were not at all disturbed by any noise when we were inside.
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Katy - Verified booking
The property itself was one of the best we have stayed in.
So clean and brilliantly equipped. I could not fault it at all. My feedback for the house would be a top rating. Unfortunately we were very disappointed with the location. St Austell was not the quaint Cornish town we had imagined. There was nowhere within walking distance to eat or visit and everything in town was shut down. The photos of nearby Charlestown on the website for Penang were misleading as this was not where the house was and the pictures were part of what drew me to the house. We drove to Charlestown one afternoon and realised the photos were from there and wished we were staying there instead of St Austell. It would be fine if you only wanted a base from which to drive to other locations, but we like to holiday in a nice location where there are places to walk to, shops and restaurants/ pubs on the doorstep.
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