Holiday Apartments In Ventnor To Rent

Yvonne - verified booking

"This is a beautiful house set over 4 floors with LOTS of stairs and a very steep walk down to the town. In its previous life it was obviously a boarding house and the bedrooms and shower rooms, despite the nice furnishings, still have this feel. The showers are all electric with not much flow.If we had stayed here in a warm July or August we would probably have been delighted - but we stayed here on a particularly cold week in March. (See below)The house is equipped pretty well, especially with lots of toys, games and jigsaws. It would benefit from a few more mugs - sleeps 11 but only 9 mugs. We were also short of towels. Would have expected a bath and hand towel per bed, but we discovered after 6 of our family had left that 3 of them had quietly shared a bath towel as there was insufficient left. Only 2 bath mats too despite there being 5 bath/shower rooms.What it really needs is a much better heating system. There are 4 storage heaters in this huge house (1of which in the kitchen did not work)! Most of the bedrooms have convector heaters that you can turn on to take off the chill. There are 2 oil filled radiators in the dining room, 1 in the huge sitting room and 1 small one in the bunk bedroom. There is a long low heater in the sun room. We took this into the sitting room to try and get the chill out of the air - we did not succeed! There is an open fire in the sitting room and fuel is supplied for 1 fire. Unfortunately the fire draws very well and most of the heat seemed to disappear up the chimney. Certain areas of the house have no heating at all - shower and bathrooms, loos, utility, playroom. The loo in the basement is unbelievably cold!We managed to get the kitchen and dining room just about warm with the heaters and leaving the oven door open! The sitting room never lost its chill. Bedrooms were ok for adults if you left the convector heaters running. We had 2 babies with us and their monitors on the first evening showed the temperature in their rooms to be 14C and 16C, which is far too cold. By running the heaters all day in these rooms we managed to get this up to 19C by the second night, but this is not really warm enough for little ones.Other issues we encountered were:A previous renter had listed all the light bulbs that needed replacing - these had not been done. We found some spares and replaced some and then raided table lamps so at least there was overhead lights in the rooms and on the stairs.A car was parked right in the middle of the parking forecourt. By moving the bins we managed to get 2 of our cars in (very very tight) but our 3rd car had to be parked right down the road. Not at all convenient when attempting to unload, especially with the very steep steps at the front of the house. On the Monday a neighbour turned up and apologised saying he'd been in hospital and then moved his car.The double doors to the garden from the dining room were not locked when we arrived. I was opening the key safe when my husband waltzed down the steps and just let himself in!There was a dead mouse outside these doors!As I said at the beginning, this is a beautiful grade 2 listed house, but it needs a much more efficient heating system and generally more care. If, because of its listing, the heating cannot be amended then perhaps it should not be rented out in the cooler months of the year! At least many more heaters should be supplied.We were due to stay until Friday, but as the last of our family left on Wednesday morning we decided to go too. We could not face another couple of evenings, just the two of us sitting in the cold! Shame as we had looked forward to a couple of days by ourselves enjoying a relaxing time."

Corrie - verified booking

"We had issues while staying at S14390 cottage and did not receive assistance while we were there, even after making contact with the caretakers and them agreeing to visit the next day, they never tuned up or called us back. We did receive compensation after various emails with the owner, however the compensation was equal to 14% of the holiday price which was far less than we had expected as we lost 1 out of 3 nights stay due to having to clean the cottage ourselves on arrival, so we would have expected any compensation to reflect the time lost. The issues we had while staying at S14390 cottage: • Overwhelming smell of wet dog downstairs, especially in the lounge.• Both lounge sofas were covered in dog hair - we had to hoover and disinfect these before they could be sat on. We also had to wash the cushion covers. • The wooden floors throughout downstairs had not been hoovered or mopped, and were very much showing signs of the previous occupants and pet hairs. Again we had to hoover and mop these (twice) ourselves before starting our holiday.• The rug in the lounge was filthy and strongly smelt of dog. After trying to hoover and clean this ourselves, we had to roll it up and leave it by the back door for the duration of our stay.• Bin bags had not been placed in the bins downstairs.• Overflowing rubbish by outside bin.• Stained bed sheets in the twin room as well as grit on top of the duvets, which included a piece of toenail. We had to strip the beds and wash/tumble dry the sheets. The cottage itself was nicely decorated and in a good location, we were unable to park outside the property on several occasions, so we parked down a side street further down the road. We would not recommend this property or stay again."

Matthew - verified booking

"S14380 is a lovely building! Sadly certain aspects of the interior have been neglected for quite a little while. Some of the problems we experienced - the lights in the drive not working; the roller blind in the 1st floor bathroom falling off its roller - are things that were noted in the visitor book some months ago. On the whole we had a very nice stay but mainly because we were all together as a family for Christmas. The owners should take note of the constructive comments in the visitor book and fix the place up a little and get the heating sorted out (as mentioned in the visitor book by another guest - the timer seems to have a mind of its own!). We did try to contact the caretaker about the heating but never got a call back. When we arrived there was only one toilet roll for 8 guests! One of the handles on a saucepan was falling off and if it hadn't been spotted there could have been a serious scalding incident. The bedside lights in the Master Bedroom didn't work! On the whole for the amount of money they are charging - nearly £1,700 for four day's stay over Christmas- I feel that having already been informed several times in the visitor book that guests are disappointed with aspects that could be easily addressed, the owners are to a certain extent taking the proverbial!"

lucia - verified booking

"we stayed in may 2016. This is a lovely house very well equiped. The house was impecable clean and it had all we needed. Location is perfect it is 10/ 20 min drive to main areas for eating and supermarket.the only comment i would make and this is for the benefit of the owner to follow up with the house keeping. We found one towell was left from prior hosts hanging behind the bathroom door it was not a problem but i think they forgot to check and put it in the washing. Also no complimentary coffee was left a bit disappointing when reading other reviews treats were left for dogs. I would ask the keepers to empty the hoover each time they use it and to wash the filter because the house was very clean but when i hoovered the living room it started to smell of dog hair ( coming from the hoover). Apart form these petty comments we loved the place we would stay again and recommend it anyone to stay it is a lovely place, where like at home everything works perfectly, providing wifi is nice a touch considering there is no mobile reception in the area and also no phone line to do outcomming calls. the instructions on how everything works were excellent.thanks"

Dorothy - verified booking

"Shabby without the chic. Sad to see a beautiful house being neglected. Parties with children or dogs note the garden is not secure. On arrival we discovered the wooden gates to the drive were completely rotten, one had actually rotted off its hinges. The caretaker advised us to lift them into position and time them together to close. Her carpenter inspected and advised they were rotten and needed replacement. The boundary walls of the garden are so low in places a dog or child could easily climb over into the busy road or precipitous cliff side. Many of the rooms have evidence of water incursion and during a rainstorm water leaked into the back bedroom. The upstairs bathroom was barely usable, the toilet only flushed intermittently, the mechanism to remove the bath plug was broken and it took us all day to empty the bath, the blind at the very large window over looking a busy road was flimsy - showering was only for the extrovert. There were a number of small annoyances I won't bore you with but considering we paid a premium rate which was a large amount of money for a weeks stay we were not impressed and would not recommend it."