Alison L - verified booking

"Just returned from 2 weeks in the Orangery - a lovely property just 5 minutes walk up St John's Hill to the North Beach and top of the town. Another 5 minutes will get you to the South beach. Property was spotless and included everything you'd need for a stay. 2 toilets in upstairs bath/shower rooms and 1 downstairs in utility with washing machine and dryer. Beds comfortable, big lounge with gas fire and freeview tv/dvd. We travelled with 3 teenage boys and this was great accommodation for us. There are steps up to the property and Tenby itself it pretty hilly so it may not suit someone with mobility problems. The owner was very helpful -quickly replaced the dryer the following day when it broke and lent us a map when we told him we were going to St Davids. Tenby was a great base to see Pembrokeshire. We had mixed weather so only got on the beach a couple of days. Would recommend the Tudor Merchant's House and Lifeboat station in the town. Also St Mary's church is worth a look at. Qube does a lovely meal, although pricey for a family ( they do an early evening menu cheaper, but no-one ordered from it!!) The Buccaneer did a good meal too and has a lovely beer garden. Get fish and chips from the shop in Lower Frog Street - the others aren't nearly as good. We went on the Ghost Walk, which was just average I'd say - very pleasant and entertaining guide, just the stories weren't much cop. There's a Tesco Express in the Main Street and a bigger Sainsbury's handy. At the bottom of St John's Hill just a minute away is a Spar at the filling station which is good for milk bread etc. What else? A trip to Heatherton was great and the Treetops well worth doing. Oakwood theme park great day out as was Caldey Island. We took a wildlife trip from Cardigan and this was very enjoyable although we only saw 3 dolphins briefly and a few seals. Plenty of birds though and the inflatable boat was an experience in itself. Chocolate factory was good, but maybe better form younger kids, Blue Lagoon water park was good for all the family - would be excellent for younger ones and you could eat there without getting out of swimwear which I hadn't come across before. Hubby and I went to Laugharne to see Dylan Thomas Boathouse. Worth a trip but don't eat in the cafe as it seems very overpriced. Manorbier Castle definitely worth a visit and the beach is lovely too. You can have a picnic there and get a cup of tea at the tearoom. Pembroke castle terrific. Walked round Carew castle and mill but didn't go in ( castled out by then!). Seemed nice and the walk round the lake was pleasant. Tenby is a great base to see lots of places and even if the weather isn't great, just get out and go for it - it rarely rains all day without ceasing. The Orangery is a great, quiet and pretty convenient place to stay. You'll have good calf muscles by the end with all the hills!"

Alison L - verified booking

"Just returned from 2 weeks in the Orangery - a lovely property just 5 minutes walk up St John's Hill to the North Beach and top of the town. Another 5 minutes will get you to the South beach. Property was spotless and included everything you'd need for a stay. 2 toilets in upstairs bath/shower rooms and 1 downstairs in utility with washing machine and dryer. Beds comfortable, big lounge with gas fire and freeview tv/dvd. We travelled with 3 teenage boys and this was great accommodation for us. There are steps up to the property and Tenby itself it pretty hilly so it may not suit someone with mobility problems. The owner was very helpful -quickly replaced the dryer the following day when it broke and lent us a map when we told him we were going to St Davids. Tenby was a great base to see Pembrokeshire. We had mixed weather so only got on the beach a couple of days. Would recommend the Tudor Merchant's House and Lifeboat station in the town. Also St Mary's church is worth a look at. Qube does a lovely meal, although pricey for a family ( they do an early evening menu cheaper, but no-one ordered from it!!) The Buccaneer did a good meal too and has a lovely beer garden. Get fish and chips from the shop in Lower Frog Street - the others aren't nearly as good. We went on the Ghost Walk, which was just average I'd say - very pleasant and entertaining guide, just the stories weren't much cop. There's a Tesco Express in the Main Street and a bigger Sainsbury's handy. At the bottom of St John's Hill just a minute away is a Spar at the filling station which is good for milk bread etc. What else? A trip to Heatherton was great and the Treetops well worth doing. Oakwood theme park great day out as was Caldey Island. We took a wildlife trip from Cardigan and this was very enjoyable although we only saw 3 dolphins briefly and a few seals. Plenty of birds though and the inflatable boat was an experience in itself. Chocolate factory was good, but maybe better form younger kids, Blue Lagoon water park was good for all the family - would be excellent for younger ones and you could eat there without getting out of swimwear which I hadn't come across before. Hubby and I went to Laugharne to see Dylan Thomas Boathouse. Worth a trip but don't eat in the cafe as it seems very overpriced. Manorbier Castle definitely worth a visit and the beach is lovely too. You can have a picnic there and get a cup of tea at the tearoom. Pembroke castle terrific. Walked round Carew castle and mill but didn't go in ( castled out by then!). Seemed nice and the walk round the lake was pleasant. Tenby is a great base to see lots of places and even if the weather isn't great, just get out and go for it - it rarely rains all day without ceasing. The Orangery is a great, quiet and pretty convenient place to stay. You'll have good calf muscles by the end with all the hills!"

sandamNeath - verified booking

"Rented this cottage for a 3 night break through Sykes cottages. Contacted the owner 3 days before our arrival for directions & arrival procedure. The owner is a very nice friendly gentleman who gave me directions which were spot on, he informed me where the key would be and also relative information regarding the rental. I asked if we could arrive earlier than the specified time on the booking form and he said it would be okay so long as we gave an expected arrival time {nice touch}. On arrival the owner was there to greet us personally & he showed us how to switch on the heating / fire / washing machine etc. There is parking space for 2 cars. On first impressions the house is exactly as shown in the photos, The living room area is very large & had panoramic views through the patio doors. It has two sofas & an arm chair, large round table with 6 chairs. There is a TV with free-view & also some games to play if so desired. The kitchen was adequate for what we needed, it had all the essential equipment for a weekend stay. There is a utility room with a toilet downstairs. There are 3 bedrooms upstairs, of which one is absolutely huge with a king size bed & wardrobe & is also large enough to put another bed in there. it also has patio doors which open onto he veranda which runs across the front of the house. The other 2 rooms both have double beds & wardrobes, one of these also open out onto the veranda. There are 2 bathrooms upstairs of which both have showers. Bed linen & towels are provided. In the entrance hall is a stand which provides leaflets / brochures of local attractions / restaurants and general things to do in the area. The location of the house is approx 10 mins from the town. Overall our stay was excellent & I would really recommend renting this property, have a look on the website. A week after our stay the owner contacted me, which again is another plus point as it shows he cares about feedback regarding his property. Will definitely rent this house again in the near future."

sandamNeath - verified booking

"Rented this cottage for a 3 night break through Sykes cottages. Contacted the owner 3 days before our arrival for directions & arrival procedure. The owner is a very nice friendly gentleman who gave me directions which were spot on, he informed me where the key would be and also relative information regarding the rental. I asked if we could arrive earlier than the specified time on the booking form and he said it would be okay so long as we gave an expected arrival time {nice touch}. On arrival the owner was there to greet us personally & he showed us how to switch on the heating / fire / washing machine etc. There is parking space for 2 cars. On first impressions the house is exactly as shown in the photos, The living room area is very large & had panoramic views through the patio doors. It has two sofas & an arm chair, large round table with 6 chairs. There is a TV with free-view & also some games to play if so desired. The kitchen was adequate for what we needed, it had all the essential equipment for a weekend stay. There is a utility room with a toilet downstairs. There are 3 bedrooms upstairs, of which one is absolutely huge with a king size bed & wardrobe & is also large enough to put another bed in there. it also has patio doors which open onto he veranda which runs across the front of the house. The other 2 rooms both have double beds & wardrobes, one of these also open out onto the veranda. There are 2 bathrooms upstairs of which both have showers. Bed linen & towels are provided. In the entrance hall is a stand which provides leaflets / brochures of local attractions / restaurants and general things to do in the area. The location of the house is approx 10 mins from the town. Overall our stay was excellent & I would really recommend renting this property, have a look on the website. A week after our stay the owner contacted me, which again is another plus point as it shows he cares about feedback regarding his property. Will definitely rent this house again in the near future."

Mrs PreeceMr ThomasMs Bretherton - verified booking

"However, the photos you listed were misleading as they contained 2 photos of the beach which led us to believe there was a Seaview.40pm, we had been given the wrong key code for the safe by the caretaker earlier in the week. I contacted the care taker by calling no response send various I messages no response. we heard nothing from caretaker until 9.40pm with just another number. NO APOLOGY.. we were asleep. we had worked out that key code she gave us was for the one bedroom flat below - so we decided we had no choice but to use that flat as nobody was in it.. There were three of us including my 82 year old Mother who had sleep on couch. as there was only one double bed. we had driven 200miles from Oxford so we were all tired. we went to sleep. We did not see the I message with the new code until Sunday am, we used the correct code and could get into the property we had booked. So we were displaced from 3.35pm to 9pm on 24th March.. so as you read this I am sure you will have gathered we were not happy at all, it caused stress and to be honest with blighted the whole week. In contacted Sykes on Sunday am and spoke to someone very helpful who said they speak to owner and come back to us, by Tuesday 27th we had still not heard anything from Sykes, so I called again and spoke to someone in customer services, who said they would get back to us during the week we were there to date this has not happened. I also emailed on 27th and to date no response, I was told there was a back log of e mails.. So yes we are looking for compensation from the owner and more than one night which has been suggested.. I would talk owner direct if I had details. I expect to hear from Sykes today?? 07786 170655Ideal for 4 adults and 2 children. Good location and easy to walk to the town or South Beach. Highly recommended. Thank you!"