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per nightMelanie - Verified booking
This Spa could be so much more.
I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.
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Debra - Verified booking
The lodge was amazing, so comfortable and clean, bright and spacious .
everything you needed was supplied including comfortable furniture out on the decking to relax on. instruction booklets were supplied for everything in the lodge except the combined washer/dryer (having never used one before I wasn't able to use the machine provided-but as I was on holiday I decided the washing could wait anyway lol)) the lodge is situated just metres away from main reception, and a very short walk to the local shops and takeaways. Also just a few minutes walk to the arcade and swimming pool and the main Club house where we enjoyed the entertainment provided and even had a game of bingo. The beach is wonderful and just over a 5 minute walk from the lodge, and if you've got a car then take a trip into Tenby itself for a great day out, it's beautiful. I'd definataly stay here again and have recommended it already to others. The owner-Elaine sent me a welcome message on our journey to the lodge explaining everything and it gave us assurance too that she was available if we had any concerns or problems during out stay, but we didn't as the holiday and the lodge was perfect.
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Vicky - Verified booking
We booked this as a last minute short break to visit family.
Nice location and holiday park; loved the pool on the one day it was sunny enough to use it! Let down by an overwhelming smell of damp throughout the property. The inside of drawers & cupboards smelt very strongly of damp, for example in the kitchen glasses had to be washed before using to get rid of the smell and I didnât unpack as I didnât want my clothes to smell of it. We did leave windows and doors open all time we were in, but it didnât help. There were air fresheners but they just masked the smell and faded quickly. No extraction fans in bathroom or kitchen. Generally poor cleaning throughout, lots of dirt and dead bugs in corners, shower didnât drain very well, clearly not been properly cleaned in a long time, this was the end of the school summer holidays. Beds were comfortable but let down by really cheap duvets and covers. There was a 2 seater sofa (not very comfortable) and 2 small armchairs, would be a real squeeze for 6 people. No hairdryer. Has everything else youâd need for a short break and would be lovely if cleaned and the damp sorted out.
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Terence - Verified booking
A lovely lodge but it was badly let down by the House Keeping.
We booked a 3 bed lodge so we could choose where to sleep, only the main bed was made up, the other singles were left unmade and nothing like the photos shown on line, it also looked like it had not been cleaned as it had hair and dust everywhere, we had to hoover ourselves. The on-suite shower was constantly running hot so you risked burning yourself also the rubber strip from the shower door was broken and just left propped up in the shower. The Lodge unfortunately borders a main road, which is used as a race track, there is another road along the other side of it and a foot path for the park running along the front of the lodge, so whenever people came back from the pub/show bar late at night it could be quite noisy, not ideal as this set the dog off barking. The decking was a lovely sun trap and furniture nice to sit out on but on the whole we were disappointed as this is not Sykes usual standard.
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Rebecca - Verified booking
Not a great start when a few weeks before my stay I noticed the listing had been altered, Sykes advised to contact the owner direct with my question which was completely ignored.
Beach is listed as 0.1 mile - itâs half a kilometre and when you have all the gear needed for a family of 5 to enjoy the day still needed to take the car. 4 out of the 7 days the main part of the beach was closed by the MOD - this possibility is not mentioned so any idea of walking the length was impossible during most days. Finger marks on the telly along with a layer of dust on top and not sure any of the skirtings had ever been cleaned. Beautifully designed bedrooms having bedding that doesnât match the curtains? But finally the towels are tiny - not expecting Egyptian cotton bath sheets but a towel that at least fits around me - and Iâm not a large person. TV worked but not the Wi-Fi
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