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per nightJudy - Verified booking
Ref: 34E65-21-EN 224 Atlantic Bays, St.
Merry, Cornwall. After a 5 hour journey, on arrival we were very disappointed to find the Chalet/Lodge was not at all clean and fresh. There was an unpleasant smell of staleness and odour from the furniture and floor mat in the sitting area. The mat was very dirty with lots of hairs and bits. The floors were dirty. The white doors and door frames have lots of brown staining on them. The shower tray looked unclean with hairs etc. The glasses were smudgy with fingerprints on them. Crockery and cutlery all needed a good wash. It was not a good feeling, in order to stay there we had to start cleaning the place, it was terrible. The windows needed to be open while we were in there as the smell from the settees and mat was strong and unpleasant. I, (Mrs.S) have a mild asthma condition which does not normally bother me too much but it was aggravated by the condition of this accommodation. I had to cover the chairs as best I could with towels to be able to sit on them. We did report this to you two days after our arrival as it was not improving. You sent a cleaner in that day and although slightly better it did not make that much difference. We got the vacuum cleaner out to try and clean the mat but this did not help as the smell from the vacuum was very strong. We think the dust bag must be over full, we did not attempt to open it, just tried to clean the mat with the hand brush but again not much good, it needs throwing away, and the settees need replacing. Totally unacceptable. This is the first time we have had to write a report like this after a holiday stay. Could not wait to get back home. It is very disappointing to have to write this as we have been waiting a long time for a holiday and what we got was a lot of stress.
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Carlton - Verified booking
A very tired holiday camp.
The centre of the camp is derelict just a mass of foundations. No mention was made of the horrendous bone jarring speed bumps, there are 7 to cross to get to the property. There was only a club house dilapidated and no atmosphere. One drink there was enough for us. The entrance to the property is almost blocked by bushes. On entering there was the immediate smell of damp. This is not mentioned anywhere and as an Asthmatic not welcome when looking at the ceilings it is obvious where the damp Mark's have been attempted to be cleaned. The welcome book is the worst I have ever seen. We could not operate the oven and eventually found instructions in a cupboard. The no stick pans need throwing they can not be used as the not stick is peeling and would be in your food. This is a health and safety matter. There was no mention of lots of required items being hidden under the beds. The window next to the microwave is broken. I had to scramble through the bushes to push the window closed whilst my wife secured it from the inside. I do not understand why you expect guests to be your quality assurance? It is also a managed property so you do not get the touchy feely of the owners making this special for you. This is also not highlighted. I all a tired run down site and a tired run down property. I doubt you will publish this on you website as it is to close to the truth. A very disappointing holiday completely misrepresented by yourselves.
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Kim - Verified booking
A great location for accessing Padstow, Wadebridge and an hour from St Ives.
Please note if you are a family, that currently there is no restaurant or indoor leisure facilities at Atlantic Bay, as the former building is due to be redeveloped, albeit no activity has started. There was a small temporary marquee set up for people to use. The chalet is clean, and very simply furnished, throws hiding tired and faded furniture; so would benefit from a refresh which could be done quite cheaply. A few cushions on the sofa for comfort, replace the broken tv unit, and some outside seating would be a welcome addition. Itâs one of only a few chalets that has a really pretty garden and we were able to park in the space directly behind the chalet which was great. The decking is starting to rot in places and the handle on the main door is loose and key is rusty, so get a new key cut. The pictures show a tv in the double bedroom, but there isnât one. This is our 4th time booking through Sykes and each time we have arrived to find some tea, coffee and milk at least, but nothing this time, Not our best experience, sadly.
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Matthew - Verified booking
We stayed at this beautiful chalet for the jubilee week.
The hosts of the property are lovely just the right balance between being attentive and certainly not imposing. We were allowed to check in earlier as no one was in the property before us, again it was a lovely gesture from the owners especially after a 7hr trip from Manchester with a 2yr old! The chalet is spotless and exactly as it looks on the photos. It has everything you could possibly need all you need to take is your clothes and food. The beds are really comfortable and the bedrooms are so bright and airy. It was the first time my son had slept in a single bed and he loved it! The chalet is in a great part of the site too close to all the amenities but still a quiet location. The chalet has a large grassed area to the front and side which is great as you can watch little ones run around from the comfort of the decking. We canât speak highly enough about this place, not only was it perfect it was also reasonably priced especially for the Jubilee Week! We will definitely be back!
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Gail - Verified booking
Property seemed comfortable but dated.
On arrival, we were dismayed to find the outside grounds neglected and full of weeds . Further more, dogs were supposed to be welcome, but the garden was not secure so this was not the case . Internally, the fridge freezer was filthy on the top, the cooker hood was very We shall not book there again. greasy, the skirting boards ( as mentioned by a previous guest, ) still hadn't been cleaned, the inside of the pedal bin in the kitchen was very dirty - obvious once the liner was removed ! In this day of covid etc , it is SO important that everything should be spotless . In all honesty, we could never say that this was the case at Summer Breeze. Overall , we were very disappointed and amazed at the owner's instructions for us to keep clean. re: signs everywhere .We shall not be booking there again.
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