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per nightMiss Gillian Williams - Verified booking
Poor response re power failure upon arrival. Tortuous answerphone system and no follow up AT ALL to request for telephone call. Roads leading to property been closed for months due to sea wall fortification which likely to go on for 80 weeks. Therefore, your directions inaccurate and this lack of attention to basic details really annoying. Patio : uncleaned - rotting leaves, weeds etc. Bedroom 4 : undated note from cleaner that velux blind broken so had to remain closed. Also, towel rail in en suite needs bleeding as got progressively colder during week. No information on recycling although schedule was supposed to be on side of 'fridge. General paucity of information on area - taxis, buses, attractions etc. Your information/administration before departure was admirable and efficient but it is clear that no one from your agency has been anywhere near the property recently and this has let you down . I suggest someone from your office telephones me as a matter of courtesy.
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Mrs McDonald - Verified booking
The house is lovely and well maintained. The location is ideal and is going to be great for anyone visiting in 2025 I'm sure. We weren't so luckyHowever, we were unaware (until we got a call the day before we arrived) of the massive construction project which is ongoing on the promenade to replace/reinforce the sea wall. Work started between 7 and 8am every weekday including diggers, concrete lorries, bulldozers and tipper trucks. Hundreds of men in hard hats and high viz all day long, just 20m from the front door. The noise was constant and horrible. I had a conversation with a site foreman who told us that the optimistic end date for the works is February 2025. So it's a great house with lovely views but our timing was terrible.
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Mrs Anne Stead - Verified booking
The directions given were not good. The itinerary was incorrect and needs updating.No bottle opener! The information re rubbish and recycling incorrect needs to be made clearer.The courtyard space was very dirty when we arrived had not been cleaned for weeks, it was cleaned on Monday. The twin en suite room toilet not working when we arrived fixed on Monday, the en suite to this room needs deep clean. Table cloth also dirty. Large tins of paint in kitchen units. We had problems with noise in the evenings loud music going on till the early hours.The sea view from the living room is blocked by the one parking space, we did not realise this when booking. I would appreciate some feedback on my comments. No visitors book in cottage
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Ms Elizabeth Phillips - Verified booking
We are very pleased that our comments of last year regarding the standard of cleaning have been heeded; the property was very clean and well prepared for our visit. The location and accommodation configuration are perfect for our group. The kitchen equipment could do with an upgrade: we, again, found the lack of frying pans frustrating and many of the knives were blunt. The lighting in the living room would benefit from an extra lamp and we were surprised that the number for the keys lock pad had not been changed since our visit in 2021. We had a lovely reunion in Mumbles and Promenade View suits us to the ground. Thank you.
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Mrs Linda Dean - Verified booking
We have had a lovely multi-generation family holiday in the Mumbles. This is a really fabulous area of the country, the beaches are just glorious and facilities at the beaches so useful ( and clean!). Promenade View is ideally located in Mumbles with great views, immediate access to the promenade and easy access to the town with its restaurants and shops. Not to mention the personal service we got from the lovely people at the Seafood Shack almost opposite the house. Madeleine at Home from Home was extremely helpful and answered my queries promptly and pleasantly. We hope to return. Many thanks.
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