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Julia - Verified booking
I picked this beautiful quaint picturesque cottage mainly because it looked like it had a fully enclosed garden, which is hard to find when you have a dog.
Unfortunately the garden was not fully enclosed, my dog would have easily got out through a walkway that went up to the hotel and also he could have easily got through the copse of trees edging the garden. Luckily I took a stake just in case, which we had to use to keep the dog safe while enjoying the garden and hot tub. The house itself supplied most of the necessities but not coasters and table mats which I found hard when putting plates and drinks on the tables. Also in the information book it implied that you could order food from the hotel as long as you paid a tray charge but when ordering food, the restaurant said that the food would be cold if delivered so we had to go to the hotel bar to eat. The house was comfortable with an endless supply of towels and toiletries and there grounds of the the hotel were beautiful. We had an enjoyable stay. Thank you
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Victoria - Verified booking
Cleanliness issues from the start, found a dirty sock in the lounge and the property hadnât been hoovered at all.
Down stairs bathroom had an awful drainage smell, tea and coffee etc hadnât been replaced. Cottage wasnât ready at allotted time, had to wait another hour so to then get in the property and find it in such a poor condition was disappointing. Hot tub was freezing. Worst part of all was the unadvertised and undisclosed CCTV around the property, and most disturbing of all the camera overlooking the hot tub! Serious invasion of privacy and unfortunately did not notice until the last evening! Hotel that owns the property have never been in contact since the complaint to even offer an apology at the very least. Horrendous experience and still not resolved with Sykes and our stay was on 27th Dec!!!!
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Maria - Verified booking
We enjoyed our stay at Gardners cottage.
We stayed over Christmas and the cottage was decorated well for Christmas. The cottage was warm and cosy. We made use of the hot tub on most days. The hotel staff were helpful and friendly. Unfortunately the downstairs toilet/shower room in the hallway we couldnât use after day one as there was a foul smell in that room and it was there all the time during our stay. It smelt like blocked drains/sewage smell. I have reported this to reception and I hope it gets sorted. I noted that this has been commented on before in some previous reviews. Apart from this problem we had a great time and would stay there again.
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Teresa - Verified booking
The cottage was not as described.
The ground floor bedroom has a sofa bed and is in a separate locked building to the main house. The cottage was very dirty and the downstairs bathroom unusable due to damp and a foul smell. The beds were very hard and the whole cottage in general not very clean. Mould on inside of windows. The garden is not secure and dogs/children can easily wander to the grounds where there is open water. The kitchen is not adequately equipped with utensils for cooking. The main bathroom leaked dripping through the ceiling below. I would not recommend this cottage until it is refurbished and all issues rectified.
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Richard - Verified booking
Beautiful cottage.
Didnât realise it was in hotel grounds when booked it which gave us access to hotel facilities as well. Grounds were Emma late and well maintained. We took our dog with us and there were treats water bowl and bed for her which was cute âºï¸ The cottage was really clean and comfortable, the hitting was brilliant and used every day. We had a maintenance issue that was dealt with almost immediately. Hotel and bar staff were polite and courteous especially Thomas who normally does weddings but was in the bar on the night we went for food. Would definitely book again
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