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per nightCarolyn - Verified booking
Had a lovely stay at Burton Apartment.
Beds very comfortable, lovely bathrooms and everywhere was spotlessly clean. A great location and just a 2 minute drive to Treaddur bay beach. However there are a few little things that could have been our stay even better: 1. Only 4 knives in the cutlery draw and 4 teaspoons, so missed out on the convenience of the dishwasher. The rest of the cutlery draw was very well stocked. There knives in the knife block were actually sharp enough to use, which is often a rarity in a holiday apartment, this was great. 2. No welcome pack - unlike any other self-catering property I have stayed in there was absolutely nothing on arrival apart from 1/2 a toilet roll in each bathroom, a few dishwasher tablets and 1/4 bottle washing u liquid.. I appreciate it is self catering, but we literally had to buy everything right down to our first bin bags for the kitchen and the downstairs bathroom bin, salt and pepper etc. Just a few simple things would have made the apartment so much more welcoming on arrival. 3. The Stairs are very steep, turn at the top, has one handrail and are laminated. Not great for young children and the elderly. I had my 83yr old mum with me who is quite active, who wouldn't use the stairs. May be worth a mention in the advert. 4. Bedroom drawers come out of their unit in your hands. I was in the upstairs room and there was nowhere I could put on my makeup or do my hair as the 2 mirrors on the walls were tiny and at a height that I could only see the top of my head. A dressing table mirror or long mirror in the alcove would be a great improvement. I mention the above as these little improvement would make a massive difference to the overall holiday experience. The apartment is beautiful and certainly worth a visit. Thank you.
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Tiffany - Verified booking
Good Evening, Prior to our booking we found the communication between VRBO and Sykes terrible.
I spent hours using chat functions and calling Sykes directly and was not helped, I was told i would be called back and this never happened. On arrival at the apartment the heating wasn't on and it was very cold. The wifi didn't work which did effect the quality of our stay as we couldn't enjoy the Christmas tv channels - only bbc 1 and bbc 2 worked. It was advertised within the booking so I do expect to be compensated for this. We couldn't use the internet on our phones or laptops which was really disappointing. I do think think the property has the potential to be fantastic and it was the communication that let it down. The decorating is really nice. I really liked the design of the kitchen and the bedrooms. The apartment was very clean and tidy. There were a few areas i noticed that require repairs but did not effect the quality of our stay - The freezer drawers are broken, there is an area of black mould when you walk immediately through the door at the entrance, the key cupboard for the towel room was unlocked and would not lock. When I have stayed in VRBO accommodation in the past there were tea bags, biscuits etc. On arrival there were containers for tea / coffee and they were empty. For £721.53 I would expect toiletries and tea / coffee , salt and pepper etc. I look forward to hearing your response to my feedback.
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Louise - Verified booking
Really lovely accommodation - we've stayed in one of the other apartments previously and was not disappointed.
Easy parking, warm, dog friendly, well decorated and appointed, great views, loads of bathrooms. Some really small things in the kitchen that would make all the difference for people staying who like to cook: - all the knives were blunt, a little comedic trying to cut a loaf and potatoes were shooting off all over the place. - a big pan plus oven gloves and another couple of tea towels please - just a general review of plates/glasses and cutlery - there aren't 6 of everything. One thing to mention that may be helpful info for other people staying is that the stairs from lower ground floor up to kitchen are quite steep. We thought that the bottom room would be good for my elderly mum but the stairs were a bit much, so we switched things about so she was on the middle floor by the kitchen and could use the external stairs. The staff at the clubhouse were very friendly and it was a nice spot to pop over for a drink. No evening food when we were staying but Im guessing that changes in the summer when it's busier. Finally (and this is not the owners issue) there was dog poo in the garden area. One of the neighbouring houses lets their dogs run all over the car park and some guests in the adjacent apartment let their dogs out without watching them. There is a bin in the car park - it's not hard.
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Dianne - Verified booking
Many niggles.
Tired sofa, rock hard kitchen chairs, no cushions. Downstairs - bathroom sink did not work, bath only big enough for a person 4ft 6". Bedroom mattresses rock hard and 2 3ft mattresses zipped together on a 4ft 6in divan just doesn't work, nowhere to store clothes other than in dirty cupboard, no bedside cabinet had to get chair out of kitchen. Stairs way too high for us, not mentioned in write up. Upstairs bedroom mattresses rock hard and again strapped together on a 4ft 6 divan is pretty daft. Although there was a gale blowing which isn't usual, most of the windows whistled all the time, we had to cram a spare duvet into the external door gap so we could sleep. Upstairs bedroom very poor, no mirror to dry hair unless you're 6ft tall and then the mirror is pretty useless as it's only 5" round! Very poor storage space 20" rail. As mentioned in previous accounts, the extractor fans in both bathrooms flapped all night long, had to put ear defenders in. Also toilet seats just slide off when you sit on them. Both these mentioned before in write ups, owners don't seem to bother. Never saw the owners. View over car park not great, but again, not mentioned in write up. We'd had enough of the niggles and went home two days early.
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Kenneth - Verified booking
On arrival we were pleased with what we found, however there a few things that we didn't expect to find.
There wasn't a plug for the sink and as there was only 4 of everything we found it a waste to continually use the dishwasher to wash a few pots, we improvised by using a plastic floor castor protector we found on the top shelf of a cupboard. I dropped a book down the back of the settee and when we pulled the corner settee forward to recover it, it was very dusty and didnt look like it had been cleaned properly. The couple who stayed in the bedroom upstairs said there could have been better clothes hanging facilities as there was plenty of room for a wardrobe not just drawers. Finally, we occupied the downstairs bedroom, half way through the week we had a dirty musty smell in the bedroom. On investigation we found the vac, floor cleaner and the MOP AND BUCKET the cleaners used pushed to the back of the cupboard we were expected to use as a wardrobe for our clothes. These weren't noticed on arrival as there was no light in the wardrobe/ cupboard and weren't seen. I wondered why, as there was washing and drying facilities in a separate room that wasn't used to store the cleaning materials. As you will know we are regular user's of Sykes's Holiday Lets and feel disappointed to have this conversation with you.
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