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per nightJohn - Verified booking
On arrival the first thing I didn't like was the parking space, it was very tight.
We entered through the back gate and this was our first clue, the latch was broken so if the wind got up it would bang all night. The yard we entered was unclean with rusty old steps going up and a rusty metal plate on the wall. We retrieved our key from the dirty key safe and entered the kitchen, our spirits raised a little as this was a spacious area and looked not too bad but there was a strong musty smell that wasn't nice. There was no welcome pack of any sort. As we explored the kitchen we found the freezer to be full of food with no room for anything we may have wanted to put in it. We then went to the living room at the front of the property and again there was the musty smell with the furniture covered with old musty blankets and certainly not where we could spend our evenings. At the back of the property was the bedroom which was like a cave ! There was only the overhead light, which had a low voltage bulb, with no bedside lamps. The pictures on the Web site showed 3 or 4 lamps in the room which I liked as I enjoy reading before I go to sleep, but they were non-existent. Finally there was the bathroom. This may well be the worst room of all. It was dark, damp and had mould on the shower curtains, horrible. This was the final straw for us, we phoned Sykes and told them we would not be staying. Due to health problems in the family this was my first holiday for two years so the last thing I wanted to do was leave but there was no way I was staying there. In fairness to the owner we were given a refund a week later. If the property had lived up to the advertising, without the smell, it would have been good, it looks as though it needs some TLC
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Allie - Verified booking
On arrival, out of respect, I took my shoes off but unfortunately the carpet in the bedroom was soaking wet.
When discussed with staff, they said it had been deep cleaned prior to us arriving. The cabin was clean and well presented but unfortunately with the carpet being so wet, there was a strong damp smell throughout. The shower was cold. This was mentioned to the reception staff, no one came to sort it. Due to having PTSD, I have a service dog. I explained this to staff but unfortunately this wasnât passed down and I was repeatedly questioned by multiple staff (some lovely, some not so kind) about this even though she had her labelled harness on. Unfortunately, 1 member of the bar staff was extremely rude- when I went to the bar to get a drink she was standing with her work colleague, looked me up and down and said to her work colleague âYou can sort that oneâ. There was a dog roaming around outside the cabins, pooing everywhere which the owner didnât clean up even though there are lots of dog bins. I had to point this out to staff. I refuse to pick up other peopleâs dogs poo. On leaving, there were two males sat in their car on the carpark right outside reception smoking very strong cannabis. Marian staff were seen walking past the car but nothing was mentioned. The car parking spaces were small and the disabled parking spaces were small too, there was only 4 and were being used by people in large trucks with no blue badges displayed. As a disabled badge owner, this is extremely frustrating!! I would like to say on a positive note- Jason the handyman was an absolute godsend and I wished I got to thank him before we left.
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Barbara - Verified booking
Where does one begin.
Only two dinner plates for three people No sharp knife for cutting veg/fruit etc and no serving spoons only spaghetti spoon. Difficulty reaching into some wall cupboards and spices etc on top shelf, presumably not for visitors use. Toilet flushes okay sometimes and then you get a continuous flush which takes an age to correct. The shower is difficult to get in and out with a fairly high step, which is not good for people with arthritic limbs. Lovely bed linen but the mattress has seen better days, it's hard so that you can feel the bed base which wasn't bolted together so we had to do it or we could have ended up on the floor. Springs sticking out down one side and the creeks were dreadful on turning and getting in and out of the bed. All that being said it's time it was replaced. The brochure pictures are not identical to the actual apartment i.e. chair in lounge, pouffe missing, bed in different place and wardrobe replaced with a small hanging cupboard. Window frame needs a good clean as something like glue is stuck to it. A positive being a vast amount of cost hangers which is a bonus to some hotels. In our opinion it's vastly overpriced at over £1,000 a week particularly with the summer season just around the corner Personally I think someone from your offices should be doing spot checks on the properties you are advertising for cleanliness and value for money. I'm aware that the property is on the market for sale but should be in a better condition than it is
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Edward - Verified booking
The property is tired and poorly maintained and furnished.
The toilet seat swivels around. There is no soap tray in the shower. No extraction fan in the bathroom. The skirting/pipe covers are covered in old dust. The room thermostat is false reading about 10 degrees out. Must be costing a fortune on over heating. The TV is ancient. The stand is taped up with duct tape. and tv screen is leaning forwards making poor viewing. 1990s sky box with free view only. There is no tv internet connection to the TV. No tv apps avaliable. Hardwire only and there is none..basic free view channels. No apps. It rained all week..No fault of yours but the tv and broadband was useless. Unacceptable for the rent your charging. The wardrobe back und the wardrobe drawer bottoms are hanging off Broadband won't reach the main bedroom.Pretty much a tired an unloved flat in the middle of nowhere rented out at an extortionate fee. The coffee machine water tank was half full of green Algea water.Shocking. There was old crumbs under the settee. The drawer under the cooker is covered in old grease and cooking stains. Trains pass every 15 minutes that shake the foundations. Parking is akin to parking in a sardine tin. Ridiculous. We left the property cleaner than we found it.Lazy cleaners. Overpriced and under maintained accommodation. One pub in the town £5.50 a pint and £14 for a fish finger sandwich and £18 for burger and chips. Middle of nowhere. Cheaper for a week in Benidorm. Not a happy bunny.
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Edward - Verified booking
The property is tired and poorly maintained and furnished.
The toilet seat swivels around. There is no soap tray in the shower. No extraction fan in the bathroom. The skirting/pipe covers are covered in old dust. The room thermostat is false reading about 10 degrees out. Must be costing a fortune on over heating. The TV is ancient. The stand is taped up with duct tape. and tv screen is leaning forwards making poor viewing. 1990s sky box with free view only. There is no tv internet connection to the TV. No tv apps avaliable. Hardwire only and there is none..basic free view channels. No apps. It rained all week..No fault of yours but the tv and broadband was useless. Unacceptable for the rent your charging. The wardrobe back und the wardrobe drawer bottoms are hanging off Broadband won't reach the main bedroom.Pretty much a tired an unloved flat in the middle of nowhere rented out at an extortionate fee. The coffee machine water tank was half full of green Algea water.Shocking. There was old crumbs under the settee. The drawer under the cooker is covered in old grease and cooking stains. Trains pass every 15 minutes that shake the foundations. Parking is akin to parking in a sardine tin. Ridiculous. We left the property cleaner than we found it.Lazy cleaners. Overpriced and under maintained accommodation. One pub in the town £5.50 a pint and £14 for a fish finger sandwich and £18 for burger and chips. Middle of nowhere. Cheaper for a week in Benidorm. Not a happy bunny.
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