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per nightSimon - Verified booking
Overall we enjoyed our stay at Glen Cottage: its location in the middle of nowhere was great, the views brilliant, the accommodation clean and the facilities good.
We enjoyed the four days we stayed in the Lake District very much and were rained on a lot (as you would expect) but also had periods of great weather too. There were a few things that could be better though: - the toilet was loose and it was a bit unnerving sitting on it at times. - we felt that the notices for dog owners left for us were somewhat blunt & abrupt. We, of course would look after the accommodation but to be told that we 'must' do this and 'must' do that did not set us up with a great feeling about the time there and stressed my wife more than it really needed to: rules are fine but please treat us as adults when it comes to keeping in line. - the description of the property could have been clearer. Whilst we were aware that it was a single storey, it was not made clear that part of the other rental property on site was in fact on top of our accommodation. There was significant noise from what I assume was an uncarpeted or hard floor above us every time people walked about or used the stairs. This was true of both sets of people using the accommodation so we assume it was the floors rather than the people. Fortunately, there was little noise during the night apart from the odd toilet flush(!) - the garden provided for us was very small and the grass very long - even though someone mowed the grass on the area reserved for the other accommodation, ours was left long meaning that it wasn't really practical to use the garden. Overall these are relatively minor quibbles but sorting them out would have resulted in a super score for the property.
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Allie - Verified booking
On arrival, out of respect, I took my shoes off but unfortunately the carpet in the bedroom was soaking wet.
When discussed with staff, they said it had been deep cleaned prior to us arriving. The cabin was clean and well presented but unfortunately with the carpet being so wet, there was a strong damp smell throughout. The shower was cold. This was mentioned to the reception staff, no one came to sort it. Due to having PTSD, I have a service dog. I explained this to staff but unfortunately this wasnât passed down and I was repeatedly questioned by multiple staff (some lovely, some not so kind) about this even though she had her labelled harness on. Unfortunately, 1 member of the bar staff was extremely rude- when I went to the bar to get a drink she was standing with her work colleague, looked me up and down and said to her work colleague âYou can sort that oneâ. There was a dog roaming around outside the cabins, pooing everywhere which the owner didnât clean up even though there are lots of dog bins. I had to point this out to staff. I refuse to pick up other peopleâs dogs poo. On leaving, there were two males sat in their car on the carpark right outside reception smoking very strong cannabis. Marian staff were seen walking past the car but nothing was mentioned. The car parking spaces were small and the disabled parking spaces were small too, there was only 4 and were being used by people in large trucks with no blue badges displayed. As a disabled badge owner, this is extremely frustrating!! I would like to say on a positive note- Jason the handyman was an absolute godsend and I wished I got to thank him before we left.
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Catrin - Verified booking
The floorboards from Beckwood as so creaky.
. it's fine if there's no one there but unfortunately the place was full for the duration of my stay. The guests from the 3rd to 8th at Beckwood were a group of youngsters who were up until 1am crashing around upstairs which kept me awake. They had 5 cars with them and took up the whole parking area and even onto the grass. They also used all the hot water - I tried to shower at random times during the day but because there were so many of them, they'd used it all. The shower is also really challenging to control and very hot. I had to have it on low flow to keep it at a manageable temperature. The kitchen doors need changing as the dishwasher one looks so untidy but luckily doesn't affect function. I found the let very comfortable overall, the sofas were great, the bed was comfortable. Overall it was clean but I did use the hoover to improve on the rug cleanliness and the poor cleaner must have a challenging job as it hardly touches it - there was clearly a white dog staying previous! The WiFi was slow and I was hoping to complete some work whilst I was away but the WiFi inhibited my ability as it wouldn't open websites on my laptop. I would stay again, as it's the perfect base and minus the faults, I had an enjoyable time! But I would try to avoid it when Beckwood was full or ask the owners who is staying there to avoid people who stay up late!
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Mrs Nuala Hale - Verified booking
The Grace Escape is a wonderful base for a relaxing family holiday by the sea. We have been to Whitby a couple of times before so we were prepared for problems with parking anywhere near our accommodation but we were lucky enough to find on-road parking fairly close by. The Grace Escape was really well equipped for a self catering holiday although it could do with some oven proof dishes (minor point but worth noting as we do like to cook family meals when we're away). There is very little cupboard space for food etc - maybe one of the two cupboards full of glasses could be left empty. Beds and bedding were lovely and comfy but ceiling height entering the kids bedroom on the 3rd floor is VERY low which was a bit of an issue for my 6' teenage son, but he had mastered it by the end of the week! The property details say that there is no central heating so we went prepared with blankets etc but central heating has now been installed and the house was lovely and warm. The views of the harbour from all the rooms were wonderful and the location was perfect - close to town but away from the main hustle and bustle and we would definitely recommend. Treats for both us and our dog on arrival were also a lovely touch ??
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Sara - Verified booking
We stayed in the Granary apartment which is ground level.
The apartment is kitted out to a high spec, 3 smart TVs, comfy beds, dishwasher and a lovely rainfall shower. The property owner is just next door and was really friendly, she gave us food to feed the animals in the small holding. On arrival to the property we were overwhelmed by a strong damp smell which increased in both bedrooms. We tried to air the property out by opening all windows (windows are small and very high up). Opening windows did not help the smell and on closer inspection we noticed areas where paint has peeled off the walls in bedroom and has been painted over again - wallpaper is also starting to peel and there is black mould in the corners - therefore, I believe this property has a damp issue which needs sorting. The damp did cause us to have allergies (itchy skin etc) so we had to take anti histamines during our stay. The advertisement doesn't make it clear that there is no view from the property as the small windows are so high up - this felt a little claustrophobic when we spent time in the let. There is also alot of noise from the upstairs apartment - this didn't particularly bother us, however, if you are looking for a very relaxing retreat this would not be the holiday let for you.
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