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per nightPeter - Verified booking
It is a bit sad this review as the flat deserves to be treated better than it is.
It is tired and some things need replacing. Chairs in the lounge have severe water damage. Apparently, the owner is aware but chooses to do nothing. On arrival I could not open the front door. Another resident told me it just needed a little manipulation and he then failed to open it. The lock needs either maintenance or changing. Internally things like toilet seats are discolored, not at all appealing. Bathroom floors and tiles needs attention and the kitchen needs updating. In terms of cleaning, this is difficult because as things are so tired it will be difficult to clean although we did wipe over the cupboards to remove coffee stains, I think. So some attention to detail by the cleaners may help. Badly chipped glasses did not help our overall impression. As I mentioned to your Dartmouth office , you are promoting this flat as a high-end product. In its current state it is not. At some point you must decide if you are prepared to risk your reputation because an owner will not spend on their property. Every year I stay at the Marina hotel a few times. We decided on an apartment to provide us with a bit more flexibility. This we got. Its just a shame about the condition of the property. You do not need to print this, but I would appreciate your thoughts.
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Ruth - Verified booking
We have stayed at 2 Lee Court four times previously and each time we have been delighted with our property.
This time we were rather disappointed due to the following:- When we arrived at the apartment on Tuesday, it was VERY cold - the heating was not on. We immediately visited the agent in Dartmouth and were advised that the owner has remote control of the heating. They phoned the owner and he advised that he had released control and we should now be able to increase the heat. It would not allow us to do this, and as a result we had to sit with our coats on, and blankets around us, all evening. That evening we rang the emergency number for Sykes cottages, three times but no-one returned our call. As my sister has arthritis I do not feel this was acceptable. The next day, after a very cold night, a gentleman from Coastal Cottages attended and managed to set the heating. By the third day the heating was working correctly, however we were all very disappointed with the lack of heating and feel it spoiled our few days away to celebrate my sisters 70th birthday. I do feel that we should receive some recompense for our lack of heating.
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Mrs Williams - Verified booking
The accommodation is perfect, plenty of space and amazing views from all the Estuary facing windows. This is our second stay because we love the area and this is one of the best apartments we have stayed at. The staff at Original Cottages were, as ever, very helpful. Spotlessly clean and comfortable lounge with three large bedrooms and would accomodate three couples. Our beds were comfortable and there was plenty of eating space in the kitchen. Sadly no necessities were provided on arrival and had to do a small emergency shopping to see us over until the morning. Good supermarkets are mostly within walking distance and a short walk down the hill behind the apartment there are some amazing eateries and the main shopping area. The slope down from the offloading area is quite steep and the front step a little difficult but once inside you will be well rewarded. The free parking pass for the Mayor's Carpark was most acceptable but we were lucky to be able to get the occasional space in a closed location.
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Grenville - Verified booking
We have stayed at Diddly Squat 8 times over the last 6 years and just returned after a two week stay.
A fantastic and very comfortable and homely apartment.However we have noticed over the last few years an increasing number of stains on carpets and furniture, the splash black in the en-suite didnât appear to have been cleaned very well, and the top shelf of the wardrobe was dirty, and there were very few coat hangers (good job we brought plenty ourselves). Also a number of the mugs were badly stained, we had to bleach them, and no hand towel or soap dispenser for upstairs loo (has been in the past) despite asking at the office during first week. We booked the second week after the first week and when speaking to head office I enquired whether there would be any discount for booking the second, I was promised on two occasions by two different I do ideals that they would enquire and get back to me. I had no contact from anybody. We love the Marina and Diddly Squat and hope comments will be taken on board. Thank you again for a memorable holiday in the delightful Dartmouth.
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Sandra - Verified booking
The whole reason for booking this apartment was having the service of a lift as my father was awaiting a knee replacement operation.
Unfortunately the lift had broken down and other owners in the block had given their guests 6 weeks notice. As the owners were informed 8+ weeks prior to our arrival. We were informed 2 weeks prior & then Sykes customer service took another week to reply to my questions (which I had to chase for a reply) & sent the reply from a no reply email address - not very helpful Sykes!!! That left us a week before we were due to stay & no chance of finding alternative accommodation for 6 of us. Especially with a provision of a lift. The owner would not offer any compensation for this inconvenience. The dual aspect apartment had beautiful views of the river Dart & that is a feature we all enjoyed. At the time of staying the flat front door was not compliant with Fire Safety regulations as the self closers had been disconnected. This was reported to Coast and Country Cottages, Sykes and the fire safety department at Devon & Somerset fire and rescue service.
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