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per nightJason - Verified booking
On arrival the house is impressive.
Itâs obviously spacious and well designed. However, the initial impression didnât last long. Our excitement at arriving was massively tempered when we saw there were dead plants in plant pots in several of the bathrooms and the garden the planters were all dead. Plus the garden area was really dirty - there were cobwebs and plant waste around the garden and the patio had stains across it as well as there being food waste left on the grass. Obviously we are aware there was a drought in place but leaving entire planters with dead and dusty planters added to the unloved and shabby look of the garden area. And then there was no welcome pack at all. Not even a packet of biscuits or pint of milk. The kitchen is impressive looking, however there werenât enough plates, cups and crockery settings for all of us, given that with a dishwasher you should have a minimum of 2 per person. Because whole drawers were given over to the owners spices and sauces and etc it felt very much as if we were in an Airbnb rather than a dedicated holiday home. All the things above made the place feel much less special and to be honest we were all pretty disappointed. However the biggest issue was the âfourth bedroomâ. This was not actually a bedroom. It was an office with a pull out double bed which was like sleeping on a rock. The room was not furnished to be a bedroom - there was no bedroom chair, no dressing table or mirror and nowhere to put a suitcase. You couldnât even pull the blinds down without standing on the rock hard bed. My daughter had to sleep there and even sleeping with three duvets under her we had to go and buy a mattress topper to make it a comfortable room. This is not a proper bedroom and she slept badly all week. My mother in law, who had paid for this trip as an 80th birthday treat to her family, was bitterly disappointed and felt like weâd been let down. To add insult to injury on the last three days the neighbour was having work done and the fence/gate was taken down so that our dog had to be guarded when in the garden and the noise and dust from power tools meant it was impossible to sit in the garden during the day. We loved the location and the size of the house but we did come away feeling very ripped off. When we communicated with your company initially about this booking, we were told that the owner sets the price, but I do feel that your job as agents is to mediate and to check that the house is good value. For around £600 a night for a three bed with âadd onâ bedroom, I can tell you that this is not good value. For that rate we expected it to be slick and luxurious rather than a basic level. The fundamental principle of a goodâs night sleep should be met as a minimum. When you are stretching yourself to afford something this special it is so disappointing to walk into a home that felt like it had been uninhabited and unloved for months. To then be unable to guarantee a proper bedroom for one of the party was really unacceptable.
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Andrew - Verified booking
We stayed here for a week in June.
Check-in was contactless with a key safe (we were given the combination a few days before). Access to the park is through the car park for the Mermaid Gin Distillery (The Wishing Well pub). Some lodges have parking adjacent, however not all (including Cava) however this was not an issue as you could park outside to unload and then leave your car in The Vineyard car park by the entrance (no distance at all and in sight from the lodge). The lodge was extremely clean throughout and very comfortable. The kitchen is well equipped with everything needed for a self-catering holiday including dishwasher, washing machine, microwave and full size oven. Unfortunately it only has a small fridge with an icebox freezer (ideally this could have been bigger). A nice touch was the complimentary starter pack of dishwasher tablets, washing tablets, washing up liquid and the welcome pack of milk, small pats of butter, shortbread biscuits, jams and tea and coffee sachets. There is an information folder in the lodge which contains a contact number should you have any issues (we had a minor issue with the hot tub one evening and it was fixed the next day and our text message was responded to within a few minutes). Some people have mentioned about the bright green emergency lights in the bedrooms, which is true, however we found these to helpful to find the way to the bathroom in the middle of night without stubbing toes !!. Also we found that when we closed our eyes to go to sleep, we couldn't see these lights !! There are no facilities at the park which suited us perfectly as we like the peace and quiet. However there is a Tesco Extra a five minute drive away and more importantly the gin distillery a minutes walk up the pathway(!!) which is well worth a visit, not just for the gin, but for their well stocked bar with local beers (Goddards), their good food menu and lovely outside terrace area at the rear overlooking the vineyard and fields. We would not hesitate to return to the vineyard lodges - in fact we want to return sometime in the future. A fantastic holiday.
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Elaine - Verified booking
Charming house, beautiful location, highly recommend.
We just returned from a wonderful Christmas stay at Waterside House. Every other year we try and find a house to accommodate our extended family and finding a large, luxurious home is not always easy. This home did not disappoint. The house is beautifully situated with a view from every room. Helen had decorated for the Holidays so, while the weather was not the kindest (thank you Storm Gerrit), the smell of pine, log fires and comfy couches more than made up for it. The whole house was cosy and very Christmassy - just as we'd hoped! The kitchen was very well stocked with equipment, plates, pots and pans for any level of chef and between the aga and electric oven, we had no issue making Christmas dinner for 16. There was plenty of room for all of us and we enjoyed the game room, the TV snug and gathering for games in the gorgeous main living room. Having 7 ensuite bedrooms really gave everyone privacy and space and it was nice that the 8th bedroom was on the ground floor (with a bathroom a few steps away) for anyone who can't easily manage stairs. Helen met us at the property and took time to walk us through and answer any questions. She was also responsive via text, answering quickly and provided great information about the local area. We thoroughly enjoyed walking around the lake, the proximity to good pubs and National Trust properties. In summary, it is a wonderful house for a family gathering, for Christmas or any other vacation, and I highly recommend booking a stay at Waterside House.
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Elaine - Verified booking
Charming house, beautiful location, highly recommend.
We just returned from a wonderful Christmas stay at Waterside House. Every other year we try and find a house to accommodate our extended family and finding a large, luxurious home is not always easy. This home did not disappoint. The house is beautifully situated with a view from every room. Helen had decorated for the Holidays so, while the weather was not the kindest (thank you Storm Gerrit), the smell of pine, log fires and comfy couches more than made up for it. The whole house was cosy and very Christmassy - just as we'd hoped! The kitchen was very well stocked with equipment, plates, pots and pans for any level of chef and between the aga and electric oven, we had no issue making Christmas dinner for 16. There was plenty of room for all of us and we enjoyed the game room, the TV snug and gathering for games in the gorgeous main living room. Having 7 ensuite bedrooms really gave everyone privacy and space and it was nice that the 8th bedroom was on the ground floor (with a bathroom a few steps away) for anyone who can't easily manage stairs. Helen met us at the property and took time to walk us through and answer any questions. She was also responsive via text, answering quickly and provided great information about the local area. We thoroughly enjoyed walking around the lake, the proximity to good pubs and National Trust properties. In summary, it is a wonderful house for a family gathering, for Christmas or any other vacation, and I highly recommend booking a stay at Waterside House.
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Ashley - Verified booking
PRO'S: Claret Lodge was beautiful and perfect for a small group.
It was very clean inside and the beds were comfortable. The hot tub was excellent and the combi boiler meant we always had hot water on demand. The TV had a good signal and internet signal was strong too. Overall the lodge itself lived up to expectation and we were happy with our stay. CONS: - there is a very noisy road at the back of the lodges which starts to get busy by 6am and as the bedrooms face this road as well as the hot tub, it wasnt as peaceful as we had hoped and we did not get to sleep in past 6am due to the traffic noise. - the sofa is very small and uncomfortable unfortunately. An L shaped sofa or recliners would have been better in this lodge to maximise comfort. - it would have been nice to have a larger fridge freezer. As this is self catering accommodation and with only 2 shelves and an icebox it meant we had to go to food shop everyday. There is a grey sideboard by the dining table which doesnt really serve a purpose and a 50/50 full size fridge freezer would fit there nicely.
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