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per nightKurt - Verified booking
Rushpool Hall is set in beautiful grounds and woodlands, sadly it is completely let down by it's staff.
Due to unforeseen circumstances were we unable to check in on Friday 2nd August after 4.00pm. Out of courtesy I rang Rushpool to inform them that we would be late checking in and it would be early Saturday morning before we checked in. I was told at this point that this was perfectly fine. However, when trying to collect the keys I was told by the receptionist that we couldn't check in until after 4.00pm. I originally thought the receptionist believed that our booking was from that day and not the previous day and I duly explained I had rung through earlier in the week and my booking stated check in was after 4.00pm Friday 2nd. She was absolutely adamant that I could not check in. I stated I had paid for the lodge from the day before so after a long journey I just wanted the keys. Again she refused and asked who I made the booking through. I explained that it was done through Skyes, at which point she demanded to see the booking confirmation e mail. This was on my phone in the car which I then had to walk back to and then return to reception. At this point, there were other guests from a wedding party stood behind me and it was becoming highly embarrassing. When I questioned why I couldn't have keys she told me the lodge might not be ready in terms of housekeeping! Again, I explained I had booked and paid for the day before so it must be ready. She then told me to wait until 9.00am until housekeeping to check the state of the lodge. I refused and again asked for the keys. She then used her phone to apparently check with housekeeping but could not get a response. Believe or not, she then proceeded to serve customers stood waiting behind me. They looked as incredulous as I did. Then, magically, she announced that in fact the lodge was ready after all and I could have the keys! She then asked me to fill a registration form in without a please or thank you. The receptionist was obstructive, rude, uncaring, unsympathetic and had absolutely no customer service skills what so ever. The whole episode was highly embarrassing and very upsetting. I have never, in either my professional or personal life been treated in such a disgusting way and for absolutely no reason at all.
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Claire - Verified booking
This was our second stay, at the same lodge, our first being 5 years ago.
The lodge has everything you could possibly need for a 7 night stay. The space was perfect for 2 adults and 2 dogs, however we did sadly have some issues along our stay. Pros- Plenty of space. Excellent kitchen which is well equipped and has plenty of storage. Bathroom and shower is amazing, and always my favourite part of the stay! The grounds are lovely, and through the day is peaceful and calm with the wildlife roaming free. Cons- The sofa is horrendous! A small 2 seater which is low and leans back. Extremely uncomfortable and sadly was no better 5 years ago. The mattress is also awful! There was a visable 'lump' running down the centre of the bed and then the outer parts are badly worn. The mattress is far too soft and has no support. The bed itself also feels smaller than a standard double. This might just be due to the poor mattress, but we struggled to get comfortable. As a person with disabilities, these 2 things are so important to a comfortable stay. The dining room was a total waste of space and if this had been a single room would have been much more useful. The evening events at the main hall.... oh dear me!!! This was never an issue 5 years ago, but now actually means we won't return. The noise generated in the evenings/nights was horrendous. The music is loud enough to hear each song until midnight and then grown adults screaming, laughing and generally being loud went on longer. Of course I appreciate that they are enjoying an event, but this should be shared on the booking detail. Unfortunately, while the location and space is perfect for us, the cons have increased since our last stay but hopefully the furniture issues at least can be resolved and we could look at returning.
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Simon - Verified booking
I have published this review on Google maps as a local guide: Absolutely fantastic place to stay.
The beautifully decorated pods are clearly a labour of love for the owners Jo and Sion who were also really friendly and helpful during our stay. They have everything you need from the basics like cooking equipment, towels etc to the not so basic like local guide maps, LED candles for romantic evening and nice thoughtful touches like leaving a torch hanging by the door for if you need to go out at night. They are also awesome for the modern traveller like me and my wife with USB ports for phone charging, WiFi, Amazon fire TV and even built in voice assistant (Fantastic for getting your favourite music playing for cooking and relaxing!). The views behind the pods are stunning and worth a wander out to with your morning coffee. The grounds are nice to wake up to and have hammocks which are lovely on a nice day. They are a little intimidating to get to first attempt (a small price to pay for having such a secluded retreat) but my advice is believe Google maps even when you start thinking "this can't be right"! It will get you there in the end. https://goo.gl/maps/jABJ5owwRmfAj5tT9
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Carol - Verified booking
The reason we decided on 'Foxglove Lodge' was based on the write up provided.
Unfortunately it is inaccurate as it is listed as being one of seven lodges; there are in fact 12. The description reads ' set in an elevated position to take in the breathtaking views'. We had envisaged the lodge being on a hillside overlooking the sea to enjoy the 'breathtaking views' but the view we had was of the Lodges opposite; there is a large area of green in between but not what we expected. Also very misleading is that the 'footpath leads directly into...Saltburn' and 'public footpath to Saltburn'; this was the main reason we settled on this Lodge as we could leave the car behind. There is no footpath as we understand the bridge had been washed away and not replaced. Very disappointing! Also advertised is WiFi which is very 'hit and miss' and more off than on; this also affects the TV and Netflix and You Tube could not be connected. The Lodge itself is very nice and had everything we required and a bottle of wine was left to greet us which was a nice touch. A peaceful area and enjoyable stay marred by bad advertising.
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Anna - Verified booking
Absolutely gorgeous!
! Cozy, immaculate and very comfortable. Pod was equipped with everything we needed for our stay with lovely touches everywhere. The small space was very well thought through through accommodating comfortable bed, extendable sofa, log burner and kitchen area..(the shower cabin could have been slightly bigger, being over 6ft tall, we both struggled a bit but it has not compromised our stay) Outside space was great for our dog to play safely. Great walks nearby and a short drive away. Jo was lovely and accommodating and nothing was a problem, we felt welcomed and well looked after!! Welcome pack on arrival as well as pod being set up with and pre-heated was much appreciated. We have had a great time and will definitely book again! Thank you Anna + Tom & Luna
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