Ruthie3005 - verified booking

"This apartment is beautifully appointed and in a fantastic location. We nearly always stay in self catering apartments and usually find everything to be as it should be. Unfortunately the lack of customer service let this apartment down somewhat. When we arrived after a long journey at 3pm we couldn't get in as it was being cleaned. We were disappointed that the owner had not contacted us to let us know. It was a bitterly cold day, if she had we would have stayed put in the warm cafe we had just left. There was a problem with pipes leaking under the sink in the kitchen area. Contacted the owner who did get it sorted out quickly. The outside key box wasn’t working on our first day there. Despite reporting this to the owner, it still wasn't working when we left 5 days later. We also requested T-towels as there were none but never got them, ending up buying our own. I think it is important to note that in is nothing in the Skyes information about the two flights of stairs to the apartment and no lift. This was not a problem for us but it is possibly not suitable for the for elderly or disabled. It is also lacking in basics. EG: power sockets in very short supply for charging things. I think the owner is new to letting this apartment and I would like to think that these issues are just teething problems. The plus points are that is a lovely, comfortable contemporary apartment with sleek furnishings, the location couldn't be better and we also really enjoyed the living room & netflix."

- Mr Barwick, September 2018 - verified booking

"Possibly me but a set of instructions would have helped. Cleanliness was good but there were marks of footprints of a hiking(?) boot in the bedroom (only faint) and some cobwebs around one of the windows in the kitchen. (Hence my two just under perfect comments.). We were not told that there would be tea and milk there (thank you) so bought some on the way, it should be on the blurb along with the biscuits. OK for the nit picky bit (you did ask), the apartment is terrific and the Trip Advisor comment about the toilet being near the window so you could be seen whilst using it was farcical, the beautiful stained glass windows are all obscure so it was ridiculous. (As was the T [tea] towel comment.). Where it is located should be highlighted more, inside the city wall with access to them about 100 yards away, literally minutes to a convenience store with everything, pubs and restaurants and no more than ten minutes walk to the heart of beautiful Chester. So convenient for sightseeing and a good night out without using a taxi, (excellent Italian restaurant a five minute walk.). The Zoo is about 2.5 miles away (satnav, spent a full day there), so it is placed perfectly with the (pay) car park opposite the front door so unloading/loading the boot is convenient too, a necessity with an MX5 on a 1000 mile road trip!. All in all we loved the city and loved the apartment and hope to return to both."

Mr Boyce - verified booking

"Excellent city centre property - within the old roman walls , and close to shops , pubs and restaurants . We thought the Chapel conversion was very well done , the only slight issue was the lack of a privacy blind adjacent to the toilet , which was right against a floor to ceiling window , which did have the lovely original stained glass , but at night would have been seen from the roadside ! The flat being at the top of the building did have quite a few stairs , but I think we were fitter at the end of the week ! The property did not have on street parking , although this was available to residents - maybe worth the owners applying for this ? Although there was a privately run car park opposite , and a very expensive NCP car park very close by. Although our week at the flat was exceptionally cold and snowing , ( but mainly sunny) the flat was lovely and warm , and has very good heating. We thought providing a modern coffee machine , complete with the satchets , was a nice touch , and the flat had all the usual modcons installed . We would definitely recommend 1 Chapel Place , and will almost certainly return to it again . Mr Boyce ."

Mr Boyce - verified booking

"We thought the Chapel conversion was very well done , the only slight issue was the lack of a privacy blind adjacent to the toilet , which was right against a floor to ceiling window , which did have the lovely original stained glass , but at night would have been seen from the roadside ! The flat being at the top of the building did have quite a few stairs , but I think we were fitter at the end of the week ! The property did not have on street parking , although this was available to residents - maybe worth the owners applying for this ? Although there was a privately run car park opposite , and a very expensive NCP car park very close by. Although our week at the flat was exceptionally cold and snowing , ( but mainly sunny) the flat was lovely and warm , and has very good heating. We thought providing a modern coffee machine , complete with the satchets , was a nice touch , and the flat had all the usual modcons installed . We would definitely recommend 1 Chapel Place , and will almost certainly return to it again . Mr Boyce ."

Miss Cassar - verified booking

"The Chapel is absolutely beautiful and has everything that you need along with little added luxuries that really make it a home away from home. The TV has Netflix and Sky for movie nights in and the sofa is very comfortable. The lighting and the quirky decor make it extremely cosy. The bed is also extremely comfy- the best I’ve slept in in a long time! The biggest gem for me would be the amazing bathroom. The bath and the windows were absolute heaven. The location is just the cherry on top. Shops and restaurants are barely a minutes walk from the front door. The river Dee is also an amazing walk and we loved exploring this amazing city. We don’t usually return to the same place twice but we will be booking to stay here again. Chester and this house have quickly become very close to our hearts. Absolutely perfect!"