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Holiday Cottages In Cleveland To Rent Save up to 60% on your UK Holiday

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About Cleveland

What our customers are saying about our holiday cottages in cleveland to rent.

  1. Robert

    Verified purchase

    "Arrived on the Friday, gentleman behind the desk was very nice and attentive. Said the hot tub would be warm by 8pm. got into the villa to find it a little grubby, it hadn't been cleaned to high standard at all, the table was sticky the pots were dirty when we came to use them, and the toilet had urine around the rim. The whole place just needed a deep clean. The hot tub wasn't warm by 8pm, as when we went to check it had been set at 26 degrees no the required 40 degrees so use of the hot tub on the first night was out of question. After we cleaned the villa and got the hot tub temperature sorted there was no further issues, apart from a lack of toilet rolls (only one per toilet) but we requested some more and got some. when we checked out of the villa we raised the issues of cleanliness and the hot tub to be told by a rather rude woman that we were told that the hot tub wouldn't be available on the first night and that it also stated in there lodge guides that this was the case, it didn't state this in the lodge guide at all and in fact reiterated the fact it would be ready by 8pm. Her reply on the state of the cleanliness of the lodge she stated that they were due a referb, which is of little use to use and is no excuse for a dirty lodge, I mean it isn't much to ask for a clean toilet. not a very helpful woman and very defensive even though they were Clearly in the wrong, we didn't ask for a refund or anything and only really got an appology when we were half way out of the door."
    See property >
  2. Robert

    Verified purchase

    "Arrived on the Friday, gentleman behind the desk was very nice and attentive. Said the hot tub would be warm by 8pm. got into the villa to find it a little grubby, it hadn't been cleaned to high standard at all, the table was sticky the pots were dirty when we came to use them, and the toilet had urine around the rim. The whole place just needed a deep clean. The hot tub wasn't warm by 8pm, as when we went to check it had been set at 26 degrees no the required 40 degrees so use of the hot tub on the first night was out of question. After we cleaned the villa and got the hot tub temperature sorted there was no further issues, apart from a lack of toilet rolls (only one per toilet) but we requested some more and got some. when we checked out of the villa we raised the issues of cleanliness and the hot tub to be told by a rather rude woman that we were told that the hot tub wouldn't be available on the first night and that it also stated in there lodge guides that this was the case, it didn't state this in the lodge guide at all and in fact reiterated the fact it would be ready by 8pm. Her reply on the state of the cleanliness of the lodge she stated that they were due a referb, which is of little use to use and is no excuse for a dirty lodge, I mean it isn't much to ask for a clean toilet. not a very helpful woman and very defensive even though they were Clearly in the wrong, we didn't ask for a refund or anything and only really got an appology when we were half way out of the door."
    See property >
  3. Robert

    Verified purchase

    "Arrived on the Friday, gentleman behind the desk was very nice and attentive. Said the hot tub would be warm by 8pm. got into the villa to find it a little grubby, it hadn't been cleaned to high standard at all, the table was sticky the pots were dirty when we came to use them, and the toilet had urine around the rim. The whole place just needed a deep clean. The hot tub wasn't warm by 8pm, as when we went to check it had been set at 26 degrees no the required 40 degrees so use of the hot tub on the first night was out of question. After we cleaned the villa and got the hot tub temperature sorted there was no further issues, apart from a lack of toilet rolls (only one per toilet) but we requested some more and got some. when we checked out of the villa we raised the issues of cleanliness and the hot tub to be told by a rather rude woman that we were told that the hot tub wouldn't be available on the first night and that it also stated in there lodge guides that this was the case, it didn't state this in the lodge guide at all and in fact reiterated the fact it would be ready by 8pm. Her reply on the state of the cleanliness of the lodge she stated that they were due a referb, which is of little use to use and is no excuse for a dirty lodge, I mean it isn't much to ask for a clean toilet. not a very helpful woman and very defensive even though they were Clearly in the wrong, we didn't ask for a refund or anything and only really got an appology when we were half way out of the door."
    See property >
  4. Robert

    Verified purchase

    "Arrived on the Friday, gentleman behind the desk was very nice and attentive. Said the hot tub would be warm by 8pm. got into the villa to find it a little grubby, it hadn't been cleaned to high standard at all, the table was sticky the pots were dirty when we came to use them, and the toilet had urine around the rim. The whole place just needed a deep clean. The hot tub wasn't warm by 8pm, as when we went to check it had been set at 26 degrees no the required 40 degrees so use of the hot tub on the first night was out of question. After we cleaned the villa and got the hot tub temperature sorted there was no further issues, apart from a lack of toilet rolls (only one per toilet) but we requested some more and got some. when we checked out of the villa we raised the issues of cleanliness and the hot tub to be told by a rather rude woman that we were told that the hot tub wouldn't be available on the first night and that it also stated in there lodge guides that this was the case, it didn't state this in the lodge guide at all and in fact reiterated the fact it would be ready by 8pm. Her reply on the state of the cleanliness of the lodge she stated that they were due a referb, which is of little use to use and is no excuse for a dirty lodge, I mean it isn't much to ask for a clean toilet. not a very helpful woman and very defensive even though they were Clearly in the wrong, we didn't ask for a refund or anything and only really got an appology when we were half way out of the door."
    See property >
  5. Mary

    Verified purchase

    "We would have appreciated better directions. We never did find J1b on the M25 as directed - plus the instructions to turn in to Hawley Road were misleading as it had a Different name for the first mile or so. We have no satnav.We would also have liked more info on public transport in the area. The bus stop outside the property had no information whatsoever. We made use of the very good train service from Farningham Road Station into Victoria on several occasions.Other than those grumbles S13659 was a very quirky, warm and cosy place to stay."
    See property >

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